Acquire.com Reviews 211

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience of the website. However, some customers also noted issues with the escrow process, experiencing delays and requests for double-checking everything. A few other people also felt that the support team was unhelpful with specific technical issues, such as displaying metrics for e-commerce sellers, and expressed dissatisfaction with the lack of phone support.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report positive experiences with service. Customers consistently praise the reliable and friendly... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the support team for being... See more

Website

Customers had positive experiences with the website. Many reviewers praised the platform's ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Acquire to buy and sell multiple companies. It's always easier than it should be. Over the last 9 years I've made small cap M&A my entire wealth building strategy and highly recommend (+ dep... See more

Company replied

Rated 5 out of 5 stars

Sold a business thorough Acquire on Jan 2025 for 6 figs, all went smooth, team responsive, helped with profile, pnl and other supporting documentation. But, fee was high, for value you get, it's no... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Harold for his support in onboarding the team onto the platform. He was very quick to resolve our questions and had the time to recommend solutions to our issues. His customer support s... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough good things about Acquire.com! I’ve sold several small SaaS businesses on the site, and have absolutely been blown away by the quality of buyer leads, how easy the platfor... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

Acquire.com is the best online marketplace to buy and sell SaaS startups. Join 500k+ SaaS entrepreneurs closing life-changing deals with the support of our innovative platform and world-class tech-enabled M&A expert services team.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

211 reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Pool of Buyers, Business Sold

Acquire did a great job of bringing me a larger group of potential buyers. Once I started to receive buyer interest, they assigned me a dedicated representative, Ky, who was very helpful throughout the process and helped me position myself to receive several offers. He also helped throughout the process to closing. My experience was positive, and I sold my company for a great price.

May 30, 2025
Unprompted review
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Reply from Acquire.com

Love hearing that. Ky’s a beast — glad he had your back and helped you close strong. Appreciate you using Acquire and congrats on the exit.

Rated 1 out of 5 stars

Pointless and a waste of time

Pointless and a waste of time. Intelligence must not be required in their team.

May 29, 2025
Unprompted review
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Reply from Acquire.com

Thanks for the feedback — totally understand the frustration. We’re strict about pre-revenue listings because we want to protect buyer trust and ensure serious interest. That said, we’re always open to reevaluating as your business grows. If you gain traction or hit early revenue milestones, we’d be happy to take another look. Appreciate you giving Acquire a shot.

Rated 3 out of 5 stars

Acquire service is good, sadly Escrow.com is...

The Acquire service is pretty good and helpful with completing the transaction process from listing to close. However, their reliance on Escrow.com is the reason for a poor review. Escrow delayed every step of the process and asked to double check everything. Their entire platform is 1995 and they won't accept very common bank accounts. Please Acquire - stop using Escrow.com!

May 13, 2025
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Reply from Acquire.com

Appreciate the feedback — and you're right, the process hasn’t always been smooth. The good news: we just worked directly with the Escrow.com team to improve their response times and tighten things up. Our goal is to make the closing experience faster and less painful for everyone. Glad our team could still help you get through the deal. More improvements coming.

Rated 5 out of 5 stars

Everything was great and fast!

Everything was great and fast!

April 28, 2025
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Reply from Acquire.com

Thanks, Vladimir! Speed and great service are what we strive for—really appreciate you taking the time to share that.

Rated 5 out of 5 stars

So far so good!

Many thanks to Harold for his support in onboarding the team onto the platform. He was very quick to resolve our questions and had the time to recommend solutions to our issues. His customer support skills should be highlighted to his management. Acquire.com makes it easy to connect with the right buyer and get conversations started. Would highly recommend the platform as we have now started our selling journey. Thanks again!

April 27, 2025
Unprompted review
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Reply from Acquire.com

Thank you, Eddie! Huge kudos to Harold for the stellar support—glad he made onboarding easy and effective. We’re excited to be part of your selling journey!

Rated 5 out of 5 stars

Successful exit via Guided By Acquire

I used the Guided By Acquire program to help me sell my company and found it fantastic from start to finish. My advisor, Ky, was able to guide me all the way from initial listing, to document prep and right up to post-sale.

I can say with real sincerity having worked with other platforms on previous acquisitions/exits that Acquire has this down to a science in a way no one else does.

Fantastic experience.

May 1, 2025
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Reply from Acquire.com

Thank you, Chris! So glad Ky and the Guided By Acquire program delivered the full experience—start to finish. We appreciate the kind words and your trust in our process!

Rated 5 out of 5 stars

Sold a small B2C SaaS startup fairly…

Sold a small B2C SaaS startup fairly painlessly. If you don't agree with their valuation recommendation you probably won't have much success selling on the platform.

April 28, 2025
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Reply from Acquire.com

Thanks for the honest feedback, Jared—and congrats on the successful exit! Totally agree: alignment on valuation is key to getting traction with buyers. Appreciate you using Acquire!

Rated 5 out of 5 stars
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Reply from Acquire.com

Thanks, Ramit! Glad to hear you had a solid experience—we’re always here if you need anything else along the way.

Rated 5 out of 5 stars

Brittany Hudson was THE bomb!

Brittany Hudson was THE bomb!! So helpful!!!

April 20, 2025
Unprompted review
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Reply from Acquire.com

Love this, Don! Brittany is definitely the bomb—we’ll make sure she sees your shoutout. Thanks for the energy and the kind words!

Rated 5 out of 5 stars

10/10

Really appreciated the support from Ky at Acquire - super helpful, responsive and easy to work with. The personal guidance made all the difference. Great experience overall!

March 25, 2025
Unprompted review
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Reply from Acquire.com

Thanks so much, Doruk! Ky will be thrilled to hear this. We’re all about making the process feel personal, and we’re grateful for the kind words.

Rated 5 out of 5 stars

Very Professional, Great SaaS Buyer Pool, Supportive All Along

We have reached out to Acquire to assist in selling our SaaS company and we are very pleased with the support we received! We got accepted into the Guided by Acquire Program which was easy to understand in structure, terms and fees. Ky from Acquire has been our personal advisor and he did an excellent job; being very professional, responsive and helpful at any stage of the process. Acquire has a large pool of vetted buyers that have to shown proof of funds which means it's a quality audience that sellers get access to. We had overall great experience - It's been a months-long journey in our case, but Acquire was there at all times, assisting and making sure we are always prepared to handle whatever requests are made to move close to find a deal.

March 27, 2025
Unprompted review
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Reply from Acquire.com

Thank you, Christopher! We’re so glad the Guided program and Ky’s support helped make the long journey smoother. Appreciate your kind words and the trust you placed in us—wishing you all the best post-exit!

Rated 5 out of 5 stars

Great support throughout the entire process

Ky from Acquire was exceptional in supporting me throughout the entire process. He typically answered all my questions within a few hours, and I genuinely felt I had someone advocating for me during the entire sale process.

February 21, 2025
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Reply from Acquire.com

Thanks so much, Hugo! Ky will be thrilled to hear this. We’re glad you felt fully supported from start to finish—it’s exactly what we aim for.

Rated 5 out of 5 stars

Sold SaaS business

We sold our SaaS business on acquire.com. The platform is really nice if you’re looking to sell your business, as you get a dedicated success manager. 

In our case, this was Emiley Noonan. She really excels in what she does and was the most important factor why we successfully sold our app. Of course, the platform brings buyers and sellers together, but in terms of website quality, there is room for improvement (reloads on navigation, long loading times, unclear navigation). But again, this is not essential, it’s the support that is offered by acquire.com in the form of a dedicated person that answers all of your questions, gives you input on what you can improve with your listing, and even does some coaching for sales calls if you want. 

To finalize the purchase, they work with an escrow provider so that the payment is secured, and you can safely do the transition of your assets or your company. 

March 17, 2025
Unprompted review
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Reply from Acquire.com

Thank you, Dirk! Huge shoutout to Emiley—she’ll be thrilled to hear your kind words. We're grateful for your detailed feedback, especially around areas for improvement on the site. That kind of input helps us level up. Appreciate you choosing Acquire and congrats on the successful exit!

Rated 5 out of 5 stars

Easy to use service

Easy-to-use service with amazing client support. No overcomplicated forms - everything is designed to be user-friendly, making it effortless to list a business without any struggle. Huge thanks to Sasha for her outstanding support and guidance throughout the process!

March 19, 2025
Unprompted review
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Reply from Acquire.com

Thanks so much, Gatis! We're glad the process felt smooth and user-friendly—and Sasha will be thrilled to see your shoutout. Appreciate you being part of the Acquire community!

Rated 5 out of 5 stars

Addictively easy

Listing my startup was addictively easy, and their support team has been superb. They built the platform exactly how I'd expect it, so I was able to trust the process. Overall, Acquire.com is crucial to increasing liquidity in an exciting space.

March 13, 2025
Unprompted review
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Reply from Acquire.com

Appreciate the kind words, Jonathan! Love hearing that the platform earned your trust and made the listing experience seamless. Thanks for being part of what we're building!

Rated 5 out of 5 stars

Acquire is an amazing company

Big thanks to Acquire.com for making this process seamless. From listing to LOI to closing, the experience was smooth, and I couldn’t be happier with the outcome.

For any founder thinking about an exit, I highly recommend checking out Acquire.com. Their platform and team made it easy to connect with the right buyer and get the deal done.

Huge shoutout to everyone who helped make this happen! On to the next adventure.

January 2, 2025
Unprompted review
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Reply from Acquire.com

Thank you, Marc! We’re thrilled to hear the process from listing to LOI to close was seamless. Appreciate you recommending us to other founders—it means the world. On to the next adventure indeed!

Rated 5 out of 5 stars

Exceptional customer service when…

Exceptional customer service when encountering any issues with the listing. Harold from the support team has been incredibly helpful and attentive. Truly outstanding service.

March 8, 2025
Unprompted review
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Reply from Acquire.com

Thanks so much! Harold is a rockstar—we’ll be sure to pass this along to him. Really glad we could support you every step of the way.

Rated 5 out of 5 stars

Fabulous experience.

Fabulous product.
Fabulous support.
Harold from the support team has been incredibly helpful.

March 5, 2025
Unprompted review
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Reply from Acquire.com

"Thanks so much, Prakhar! Thrilled to hear you had such a fabulous experience and that Harold could help.

Rated 5 out of 5 stars

Actually sell your business

The team at Acquire does the heavy lifting for you - they bring you buyers.

Realistically, most software businesses like mine, would struggle to find any interested party.

It's not every day you find people who can/want to operate a software business that also happen to have enough cash on hand to buy one. Acquired totally solves that.

They push leads your way and if your TTM revenue is over $100k they even help you navigate the sales process.

Ebony was my consultant and was incredibly helpful. Can't say enough good things about her.

10/10 platform and sold my business because of it. Thank you Acquire!

February 1, 2025
Unprompted review
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Reply from Acquire.com

Thanks so much, Tyler! Huge congrats on your successful exit—thrilled Ebony and the team could help make it happen.

Rated 5 out of 5 stars

Great marketplace to sell our company

Great marketplace to sell our company. Clean interface and tools to keep initial conversations on the platform until it made sense to connect directly. Glad to have found the right buyer. Shoutout to Allie, our Acquisition Success Manager, who answered all my questions and kept things moving forward.

February 12, 2025
Unprompted review
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Reply from Acquire.com

Thanks, Trevor! We’re happy to hear the marketplace and tools worked well, and Allie will be delighted with the shoutout.

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