Acratech Reviews 

482
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional build quality and perfect fit of the photography equipment, noting how reliably the items handle heavy loads and integrate seamlessly into their daily setups. Many buyers mention that the gear functions flawlessly and consistently delivers top tier performance across various shooting applications. People also love the incredible versatility offered by the products, which make attaching and detaching cameras remarkably quick and secure. Furthermore, consumers genuinely appreciate the extremely helpful customer service and personal dedication shown by the team when matching parts for older or specialized gear.

What people talk about most

Product

Clients share positive opinions on product quality, noting that items arrive in good condition and function... See more

Quality

Reviewers mention positive feedback about quality, noting that the items appear to be made of quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use both the Quick Release Clamps and the Locking Lever Clamps. The Quick Release Clamp features a large rubberized knob extending from the clamp body, making it much easier and faster to tighten... See more

Rated 5 out of 5 stars

Customer service was excellent. What a treat! They really helped me figure out how the Acratech Leveling Base would work with the ultimate ball head on my Ascend 14 Tripod. It all worked out great!... See more

Rated 5 out of 5 stars

Great product. Works perfectly on my Leica M6.!! This camera plate along with the universal L bracket make portrait orientation easy. Highly recommended.

Rated 5 out of 5 stars

I ordered two items from Acratech. One of the items was out of stock. Patty went out of her way to find that item from the manufacturing floor. Both items were received in good condition by 2nd Day... See more


Company details

  1. Photo Shop
  2. also in
  3. Electronics Store

Information provided by various external sources

Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(482)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent staff backing the best…

Excellent staff backing the best products available. I have a tone arm that cost 14k for my record player. The engineering of the acratech product is on par with the tone arm!

May 23, 2022
Acratech logo

Reply from Acratech

Thank you for the review! We are glad to hear you are enjoying our products!

Rated 1 out of 5 stars

Wasn't happy with the 1165 I ordered

Wasn't happy with the 1165 I ordered. Asked to return it on your website. Never heard any response.

The turning movement is a lil gritty. The lever clamp fully releases when opened. It should only release so you can move the camera. Not so the camera can fall out.

Really badly designed product. The LeoFoto I have is a much better designed product at less than half the cost.

And throw in the customer service that doesn't respond.

May 23, 2022
Acratech logo

Reply from Acratech

Hi Richard,
I looked up your order and and yes we did respond to you here is our exact response "Hi Richard,
Please return the item with a note and we will issue you a refund for the item when we receive it.
Sincerely,
Patty"
It was sent to you on May 3rd.

Because all of our tripod heads are designed to be used in extreme conditions we do not use any oil or grease on the movements. Oil and grease can attract dirt and can also freeze in the extreme cold. I recently received an email from a customer who said they were photographing with a group and the temperature was -35F and their Acratech head was the only tripod head in the group that still worked in the cold. So it is possible it is possible that it feels less smooth than some other heads that use oil or grease in the movements. Our design has proven to be a very rugged and reliable for many years and it works well in extreme temperatures.

Our lever clamp has a lock, and in addition to the lock the lever has to "cam over" so there is some resistance to release. Our competitor RRS has a patent on the second position stop on the lever clamp, but their lever does not lock. It appears that Leophoto copied the patented RRS design.

Rated 2 out of 5 stars

Still haven’t received my package and…

Still haven’t received my package and customer service was no help.

May 18, 2022
Acratech logo

Reply from Acratech

Hi Jason, I apologize for the problem. Your order came in on the 3rd, we shipped it out on the 4th. You called several days later and we tracked the package for you and the tracking said delayed. We did not think too much of this because, lately it is so common to have some sort of delay with just about every carrier. We called Fedex yesterday and they said the package was lost. We reshipped your order the same day. I am sorry for the inconvenience.

Rated 5 out of 5 stars

Good QR plate

Good QR plate, reasonable price, and great responsiveness when I contact the company. What else could I expect?

May 9, 2022
Acratech logo

Reply from Acratech

Thank you for the kind words Michael!

Rated 5 out of 5 stars

Acratech Pano Head w/ Lever Clamp

Extremely please with the Pano Head with Lever Clamp. Set up w/ my leveling base is extremely accurate, This unit attached to a leveling base makes stitching pano's a breeze vs when I just used my ball-head. Also, for all my other general landscapes images the pano head works flawlessly. I opted to using the lever clamp vs the screw type for speed and preference. I have a ball-head with a screw mount and that's is fine, but I personally prefer the lever clamp. Lever clamp is super easy to adjust to your specific mount (mine is a RRS L bracket) and holds my DSLR perfectly. With DSLR mounted I've had no slippage especially pointing camera either upward or downwards (very steady). Again, extremely please with this product and looking forward to the many adventures that lay ahead.

April 26, 2022
Acratech logo

Reply from Acratech

Hi John, thank you for taking the time to leave a review! We can't wait to see some shots from your adventures!

Rated 5 out of 5 stars

Buying direct from Acratech

Buying direct from Acratech is always a positive experience. I had a quick question before placing the order. Called Acratech's number, got an answer, placed the order. Had the item two days later.

April 25, 2022
Acratech logo

Reply from Acratech

Thanks for leaving a review, Terry! We are happy to help anytime!

Rated 5 out of 5 stars

Nice sturdy parts that are simple

Nice sturdy parts that are simple to use and adjust. I don't need or want anything else, and I plan to use them for a long time. The ordering process was simple and straightforward, and the delivery was prompt.

April 22, 2022
Unprompted review
Acratech logo

Reply from Acratech

Thank you for the kind words! We hope your products last you through a lifetime of adventures!

Rated 5 out of 5 stars

I bought the Acratech pano head and…

I bought the Acratech pano head and leveling base. Nice, solid pieces, easy to use and adjust. They tighten down very nicely without much effort. I don't need or want anything more than these and I expect to use them for years to come. Definite 5 stars!!

April 4, 2022
Acratech logo

Reply from Acratech

Thank you Bill! Send us some photos from your next adventure!

Rated 5 out of 5 stars

Quality worth the price.

I am pleased to pay what some might feel is a premium price if it’s a high quality, specialized domestically produced product. The long lens head definitely qualifies. It is a much better match for my hiking-oriented tripod than the ball head I was previously using. The only recommendation I would make would be if the panning knob control would provide a more graduated adjustment for a smoother range from tight through a freer rotation range. But this is not intended to be a video panning head. When purchasing I also prefer to buy directly from the company that produces the item and this was a positive experience with Acratech. The ordering process was quick and easy and the shipping was fast.

April 4, 2022
Rated 5 out of 5 stars

Long lens pan & tilt tripod head.

I’m so impressed with this company wow! Great customer service, great product and an out of this world warranty!! I can’t believe how much more support my camera has with the long lens pan & tilt head. It works flawlessly, great panning, tightens right up no movement. Thank you so much Acratech!

March 31, 2022
Acratech logo

Reply from Acratech

Lisa, we are so pleased to hear you are loving our products!

Rated 5 out of 5 stars

Discover what your missing!

Acratech's website is very easy to navigate. My purchase was smooth and painless. Delivery was fast, and it is so exciting to hold a brand spankin' new GXP ball-head in your hands! It is truly a testament to the superior design and machining that Acratech utilizes. This is my second purchase. If you want to support an American company and family, and get the highest-quality products and service, go with Acratech.

March 24, 2022
Acratech logo

Reply from Acratech

John, thank you for the kind words and continued support for our products and practices!

Rated 5 out of 5 stars

You guys have great products,,excellent…

You guys have great products,,excellent customer service. I think I received my shipment in two days, of course I’m two states away but still it shipped fast,,,thank guys

March 8, 2022
Acratech logo

Reply from Acratech

Thank you for the kind words!

Rated 5 out of 5 stars

I have several products from Acratech and this won't be the last.

I have never bought a product from Acratech that wasn't excellent. Even the 'seconds' items are perfect IMO. Their build quality is incredible and I always feel well cared for when talking with customer service.

Love their products and have at least one item in each of my kits.

February 20, 2022
Acratech logo

Reply from Acratech

Hi Steve, thank you for the kind words and continued support!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look