After my monitor and the camera stopped working, the service kindly guided me and I could fix the issue. Dur to vibration, the jack came out. I cannot thank you enough for your help.
Company replied
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See what reviewers are saying
I had my cctv installed over 18 months ago and the installation and the service and support given by Liam was brilliant. A few days ago had the cctv taken out and refitted into my new car and once aga... See more
Company replied
All extremely professional. My only two quibbles are : Installer could have asked where on the passenger windows I would like the cctv decals placed ( and not were I intended to place the table of... See more
Company replied
The whole process from initial enquiry to appointment booking and the installation itself went very smoothly. I was given answers to any questions I had and felt like I was dealing with very compet... See more
Company replied
Company details
Written by the company
ACSS Ltd specialises in the design, supply, installation and maintenance of high-performance mobile CCTV and fleet tracking/telematics systems for driver performance monitoring and improvement, fleet management applications and ensuring the safety of vehicles and vulnerable road users.
Contact info
Metalflake Building, KT9 1RH, Chessington, United Kingdom
- 02083918360
- sales@acss-uk.co.uk
- acss-uk.co.uk
Reply from ACSS
Hi Mark,
Thank you for sharing! We're so pleased you have been happy with the service we provide.
Divanshu
Marketing Team
Really good experience with this…company
Really good experience with this company a professional service with no hassle the installation was very good I would recommend this company to anyone thank you Liam .
November 14, 2024
Reply from ACSS
We love to hear that! Thank you so much for sharing your experience and choosing ACSS. We are so pleased you've been happy with the system and felt supported by our team.
Divanshu
Marketing Team
I will use them again
The issue I had with the camera in my taxi cab was quickly dealt with by a competent engineer of ACSS, very pleased with the speed of diagnostic and installation of the replacement camera. The camera is working perfectly well now. I am happy.
November 7, 2024
Reply from ACSS
Hi Augustine,
Thank you for sharing! We're so pleased you have been happy with the service we provide.
Divanshu
Marketing Team
Terrible service Cambridge Site
Terrible service!
Do not buy CCTV from this company, they scheduled the installation and the day before they called me saying it would no longer be possible, then they scheduled it for the next day and there was a delay of an hour and a half!
The garage that did the installation is terrible! In less than a month it is no longer working as it should and I will waste more time going there to check it!
October 11, 2024
Reply from ACSS
We’re sorry to hear about your experience. This isn’t the standard we aim for, and we apologize for the inconvenience. Our team will be in touch shortly to resolve this for you.
Please avoid this company if you can.
Please avoid this company. They installed CCTV in my car. The installation they make they over load circuit. I got full raptor from VW service. They push full for different reasons. I take them to court.💪 unfortunately they are liars no one has contacted me and no one wants to solve this problem
November 6, 2024
Unprompted review
Reply from ACSS
We’re sorry to hear about your experience. This isn’t the standard we aim for, and we apologize for the inconvenience. Our team will be in touch shortly to resolve this for you.
Reply from ACSS
Thank you! We’re glad you had a good experience.
Customer friendly,quick and brilliant…
Customer friendly,quick and brilliant service.Liam was brilliant and gave me good service
October 14, 2024
Reply from ACSS
Thank you Collins for you review.
Brilliant job and communication
Thanks for installation camera systems in our vicheles.
September 27, 2024
Reply from ACSS
Thanks Aqeel.
Great customer service …
Great customer service the agent Dennis who I spoke to was absolutely fantastic with his help and made me feel that I would get my problem solved
September 20, 2024
Unprompted review
Reply from ACSS
Thank you for your feedback Anthony.
I booked the installation at Cambridge…
I booked the installation at Cambridge CB22 3FJ. The location is difficult to find.
My booking is 10:00A.M. and the completion time is 16:30pm. Which is unexpected for a 6 hours installation time.
My portable electric air compressor disappeared from the car boot after installation.
August 27, 2024
Good service throughout the process
Good service throughout the process and good product
July 30, 2024
Reply from ACSS
Thank you for your feedback Shaun.
After admitting to installing a ghost…
After admitting to installing a ghost switch in the vehicle and admitting that it had cost me 2 days of earnings in my taxi I was told that if I wanted compensation I should ask my insurance company to deal with the problem and provide evidence that it was definitely acss installation engineers fault or just go away, they pretended to be customer friendly but made it clear that they didn’t care less even though a customer or myself could have been harmed or injured or falsely accused due to the fact that they had pretended to install the system and had not done it correctly absolutely discussing service and should not be recommended by any council or company and any legal company should never trust them!
June 5, 2024
Unprompted review
Reply from ACSS
Dear customeranthonylunn,
Thank you for bringing your concerns to our attention. We strive to provide the best possible service to all our customers and take feedback very seriously.
We would like to clarify several points regarding your recent experience:
Installation and Service Quality: We did not admit to installing a ghost switch or causing a loss of earnings for your taxi operations. Our initial assessment and the evidence from our installation team indicate that the system was installed according to council specifications, with all accessories and amendments functioning correctly.
Response Time: We responded to your issue within the council's prescribed time of 48 hours, specifically within 12 hours. We understand the importance of a functional system for your operations and acted swiftly to address your concerns.
Maintenance Responsibility: According to council policy, it is the driver's responsibility to ensure that their system is maintained and kept up to standard. Unfortunately, the delay in maintenance on your part led to the failure of your MOT. Despite this, we took immediate steps to rectify the audio issue you reported and ensured a speedy recovery without additional charges as a gesture of goodwill.
Evidence and Investigation: We conducted a thorough investigation into your claim. There was no substantial evidence provided that indicated the installation of a ghost switch or any fault on our part. The image of a button you presented did not demonstrate any improper installation or malfunction attributable to our services.
Resolution Process: We encouraged you to submit your claim through insurance or legal procedures to properly assess all evidence. This is a standard protocol to ensure that all claims are handled fairly and transparently. We regret that you perceived this as a lack of care; our intention was to follow due process to resolve the matter appropriately.
We value your business and aim to resolve any issues amicably. If you have further evidence or documentation that supports your claim, we are more than willing to reassess the situation. We hope this clarifies our position and reassures you of our commitment to high service standards.
Surreal bad experience
The Romanian electrician responsible for my dashcam installation was extremely rude without any reason. I politely asked two questions: if the installation was safe and if there was a warranty. In just two minutes, he responded, “You are asking too many questions, I will not install it,” and then disappeared!
Later, I discovered that he had a bad experience with other customers a few days ago, and he decided to take out his frustration on me. The day before, I had paid in full for the service, so I returned to the reception to request a refund. The garage owner rudely asked, “Do you want it or not?!”
He expected me to beg for the service, but I insisted on a refund and mentioned I would go to a different garage. At that point, he completely changed his tone, trying to persuade me to stay. What a surreal experience. Have I gone insane, or is the world going mad???
June 13, 2024
Unprompted review
Reply from ACSS
Sincerely apologies for any inconvenience you may have experienced. We have already taken prompt action to address the issue you mentioned.
Very bad customer service
Very bad customer service. Took ages to complete installation. took ages to get certificate and did't stuck sticker inside the car
May 2, 2024
Reply from ACSS
Sincerely apologies for any inconvenience you may have experienced. We have already taken prompt action to address the issue you mentioned.
CCTV for Cambridge taxis is the best…
CCTV for Cambridge taxis is the best system and support plus very quick response for any issue with CCTV to keep you driving and they have now local garage for support you can drop at the garage without appointment to get issue solved on the spot
April 29, 2024
Unprompted review
Reply from ACSS
Thank you Jalil
Sawston garage is horrible
The Sawston garage is horrible. If they send you there, refuse.
April 10, 2024
Reply from ACSS
Sincerely apologies for any inconvenience you may have experienced. We have already taken prompt action to address the issue you mentioned.
Excellent tech support
Excellent tech support. I had an issue with my dash-cam system. I phoned tech support and dealt with Dennis Nlemadim who was very helpful. I’m not the most technical of people. Dennis was very patient and took the time to sort the issue for me but also to show me how to sort it for myself in the future. I recommend this company and Dennis if you need tech support. Thanks guys!!
April 24, 2024
Unprompted review
Reply from ACSS
Thank you for the recommendation! We're delighted Dennis could assist you. Please feel free to reach out anytime.
They done a fantastic job taking camera…
They done a fantastic job taking camera out and putting it but in new car
March 11, 2024
Reply from ACSS
Thanks Peter.
All extremely professional
All extremely professional.
My only two quibbles are :
Installer could have asked where on the passenger windows I would like the cctv decals placed ( and not were I intended to place the table of fares chart ) and also it wasn't clear that the total price was £460 plus tax. I was recommended by other drivers to use this company and I'll do likewise.
March 8, 2024
Unprompted review
Reply from ACSS
Thank Kevin for your honest review, we have escalated your suggestions and remarks to the team.
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