Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... See more
Company replied
I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... See more
Company replied
Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... See more
Company replied
Company details
Written by the company
ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.
Contact info
7 St John's Road , HA1 2EE, Harrow , United Kingdom
- +44 (0) 203 1500 150
- info@actcredit.com
- actcredit.com
4.0
Great
195 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please look after your staff Arsalan
Please look after your staff Arsalan. He’s been extremely helpful over the phone & made every possible help to ease the worries over payments. Thank you once again❤️
November 16, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Jemy,
Thank you for the great 5-star review of our services, I will let Arsalan know about this feedback and their manager, we absolutely do look after all our staff :-).
Kind Regards
ACT Team
Such a lovely guy
Such a lovely guy! So calming and understanding. Make a difficult situation so much easier. 10/10
November 16, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Connor,
Thank you for the great 5-star review of our services and the 10/10.
Kind Regards
ACT Team
Really helpful
I spoke to a person called Justin and I was really impressed at the how he made the entire experience a comfortable one. You're naturally anxious calling in to talk about debt but he was reassuring, and ran me through the available options and did his best to help me.
I can't express how much I appreciate his help.
November 16, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Shariq,
Thank you for your great feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Justin made you feel comfortable on the call, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
hope is Jerrome Driscoll who helped me..
but i was really afraid to call back but first he pick up the phone fast and that helped me to continue the call he was very understanding and not rushing i really appreciate when people take their time in this kind of situations he helped me and answer all my questions thank you
November 9, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Jessica,
Thank you for your fantastic feedback, we really appreciate you taking the time to review our service level. We are pleased to hear that Jerrome was understanding and didn't rush, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Spoke to Abs who was really helpful and…
Spoke to Abs who was really helpful and Swift in sorting out my issue. I’d expected it to be a long daunting process but needn’t have worried. And was helpful and polite thanks so much.
November 15, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Jennifer,
Thank you for the lovely review of our services, it will help others to contact us. I will let Abs know about this feedback and their manager.
Kind Regards
ACT Team
I spoke to a customer service…
I spoke to a customer service representative his name was
Jerrome (I hope as that’s person who sent me the email). He was so helpful and understanding and he accommodated the fact I was struggling which I really appreciate. It can be scary calling debt collectors and to be honest it’s very comforting when a human being picks up the call with understanding and works with you to come to a suitable solution. Thank you very much.
November 15, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Mela A,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Jerrome. I have passed this feedback on to Jerrome and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA with the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
Ceri
I dealt with Ceri and it was quick, informative and helpful in what is a delicate situation. Thank you
November 14, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Nick,
Thank you for the lovely review of our services, it will help others to contact us. I will let Ceri know about this feedback and their manager.
Kind Regards
ACT Team
Jerome was easy to speak to
Jerome was easy to speak to, quickly resolved my issue despite my request being unusual 👍
November 13, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Zack,
Thank you for the great 5-star review of our services, I will let Jerome know about this feedback and their manager, I am sure the request being unusual wasn't a problem for them.
Kind Regards
ACT Team
Great communication
Great communication, went through the debt owed and I explained the length of time I would require due to coming off maternity leave only last month. Therese was very, very helpful.
November 14, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi JK,
Thank you for your fantastic feedback, we really appreciate you taking the time to review our service level while also managing the return to work after Maternity Leave. We are pleased to hear that Therese was very, very helpful, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Justin was so calming and reassured me…
Justin was so calming and reassured me of everything and i appreciated it. We need more customer service like that
November 13, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Mario,
Thank you for the great 5-star review of our services, I will let Justin know about this feedback and their manager. I also agree excellent customer service is very important in all businesses.
Kind Regards
ACT Team
A quick and efficient solution!
I had a very helpful and professional service by ACT Credit Management that resolved an outstanding payment issue. The approach by Justin Yoong was pleasant and personal. He quickly understood the circumstances and provided an efficient solution. Thank you.
November 10, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Marie,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Justin. I have passed this feedback on to Justin and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
Call today regarding my situation
Abs was spot on, helpful and delightful to chat to, give him a raise
November 10, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Daniel,
Thank you for the great 5-star review of our services, I will let Abs know about this feedback and their manager, will also mention the raise :-)
Kind Regards
ACT Team
Jerrome is very kind and extremely…
Jerrome is very kind and extremely efficient. Very good customer service. Hands down, appreciate the help he provide in the matter of minutes. Very good representative.
November 10, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Haii TO,
Thank you for the great 5-star review of our services, I will let Jerrome know about this feedback and their manager.
Kind Regards
ACT Team
My experience with Nisha Cohan was……
My experience with Nisha Cohan was… speechless. I am a young girl who has put herself in a situation. But, with the jokes, the laughs, the clear information, the reassurance, the understanding… everything! I had felt comfortable and not judge, by her and her amazing customer service. Thank you, Nisha. I appreciate you
November 9, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Liyah,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Nisha. I have passed this feedback on to Nisha and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
Overall Impressed
ACT Credit Management Ltd impressed me with their efficient credit management services. Their team is knowledgeable and responsive, addressing my concerns promptly. The transparency in their processes instills confidence, making them a reliable choice for credit management. A solid 4-star experience overall!
November 9, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi,
Thank you for taking the time to give the business a great 4-star review of our services.
Kind Regards
ACT Team
Thank you
The staff member was clear and concise in what was being said to me and in the response to the questions I asked. I did not feel threated in anyway by this call.
Thank you.
November 8, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Caroline,
Thank you for the great 5-star review of our services, I will let the agent know about this feedback and their manager.
Kind Regards
ACT Team
Straight forward and helpful in getting…
Straight forward and helpful in getting plan in place even though I missed some payments
November 7, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi,
Thank you for the great 5-star review of our services, I will let the agent know about this feedback and their manager.
Kind Regards
ACT Team
Ms Nisha Chohan is a star !
The staff I would like to give a five star rating to is Miss Nisha Chohan, for giving me honest, sincere and most trustworthy advice. We need more people like her ! Because of her, I have no problem settling a £3333 dispute in full as I feel confident the issue will not come back and damage my reputation and my good name.
November 3, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Jaspal,
Thank you for the glowing 5-star review of our services, I will let Nisha know about this feedback and their manager. It was lovely to read the kind words you said about Nisha, I am sure they will be delighted.
Kind Regards
ACT Team
Brilliant
Spoke with Abubaker, very helpful and informative! Made the whole process smooth and very polite! Working in a similar industry I completely appreciate the attentiveness of Abs. Massive asset to the team, we need more Abs’ in the work place!!
November 3, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi N Shiaz,
Thank you for your fantastic feedback, we really appreciate you taking the time to review our service level when you work in a similar industry. We are pleased to hear that Abubaker was professional and concise, it is great feedback on their skill set and I will pass it on to their manager, reviews like this also help customers who are apprehensive about contacting us.
Kind regards
ACT Team
Lovely staff, well done jerrome
Jerrome has been absolutely amazing with helping me manage my balance. He has made me feel comfortable when talking about my credit agreement and how much i’m able to pay off etc.
November 3, 2023
Unprompted review
Reply from ACT Credit Management Ltd
Hi Kacey,
Firstly, thank you for taking the time to leave such a wonderful review of ACT and Jerrome. I have passed this feedback on to Jerrome and their management.
Feedback like this really helps others who are apprehensive about getting in contact with a DCA the reassurance to open communications.
We really appreciate the time you took to write such a detailed review.
Kind regards
ACT Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.