Very good service start to finish. Nice sales people. Mad who installed was friendly and did the installation quickly. Would prefer an alarm system that beeps when you enter as it reminds you to turn... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the purchase of the house alarm from Action 24. Alarm was installed by Malcolm who arrived right on time and had our new alarm system up and running in under 3 hours. Malcolm walked me... See more
Top quality service from Action 24. We met them at the Ideal home show, everything was explained and detailed to the highest quality and recommendations. We asked many questions and each one was a... See more
Malcolm who fitted our alarm was very professional whilst also being nice and chatty. He did a very tidy and clean job or fitting our alarm and took all wires/old alarm system fittings away with... See more
Company details
- Security System Installer
- Fire Alarm Supplier
- Home Automation Company
- Security Equipment Store
- Security Service
- Security System Supplier
About Action24
Written by the company
Action24 provide smart, monitored alarm systems offering complete protection and the ultimate convenience. Your system can evolve with additional devices whenever you need them, all controlled from the same user friendly app. 
The Action24 Customer Care Team is always here for you. We are fanatical about excellent customer service. It is our number one metric and guides everything we do. We offer detailed, transparent quotations that will ensure your home is fully protected. Our Alarm Engineers efficiently install your alarm, carry out comprehensive testing and ensure you are happy with your new security system and are comfortable with how to use it. Our dedicated monitoring team work 24/7/365 to keep you and your home safe.
Action24 have been protecting Irish homes and businesses for over 40 years. We are the most trusted security company in Ireland with the best customer satisfaction rate as seen by our reviews...
Action24 Referral Reward
Written by the company
- €30 One4all Digital Gift Card
- As an Action24 customer, you can benefit from our referral reward. How to do it? YOU SPREAD THE WORD. Recommend Action24 to friends & family. Ensure they mention your name when they contact us. WE SPREAD THE REWARD. When the referred person has their new Action24 Alarm System booked & installed, we will send you a digital €30 One4all gift card. REPEAT 😉 You can refer as many people as you like. When referred people sign up, you will receive the referral reward every time!
24/7 Monitoring
Instant Response
We are here 24/7/365. Offering complete protection for you and your family. We instantly respond when your alarm activates and notify you & nominated keyholders. Action24 have immediate access to Gardaí, Fire and Ambulance services in the case of an emergency. Premises monitored by Action24 are registered on the Garda Pulse System. You will get a notification from your smart device via our app followed by a phone call from our Alarm Receiving Center. Unlimited standard service calls during normal business hours Monday to Friday. Full warranty and free replacement of system parts. Battery replacement included.
Contact info
C1, Three Rock Road, D18N9P6, Sandyford, Ireland
- +353 1 297 3333
- support@action24.ie
- action24.ie
Smart Alarm System from €49
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Alarm installation
I recently had an alarm system installed by Action24 and I’m extremely happy with the service. The customer service agent, Bradley, was excellent to deal with. He was professional, helpful, and very responsive throughout the process.
Kieran carried out the installation and was fantastic. He was efficient, tidy, and took the time to give clear, full instructions on how to operate the system, making sure I was completely comfortable using it before he left.
Both were great to deal with, and the service was very good value for money. I would highly recommend Action24 to anyone considering a home alarm system.
February 23, 2026
Reply from Action24
Thank you for the 5 star review.
I found bradley extremely helpful when…
I found bradley extremely helpful when I rang about getting the alarm, answered all my annoying questions ha.. nothing was a problem.
Also malcom the engineer on the day of installation was very helpful showing me how to use apps, panel etc .. would highly recommend action 24
February 21, 2026
Reply from Action24
Thank you for the 5 star review.
Reply from Action24
Thank you for the great review.
Thank you!
Great experience from start to finish! Alan Mulligan was so helpful in terms of helping guide and quote what would be needed for our alarm - he answered all my questions. Once all agreed, Michael Brennan was our engineer and he came to house and set up alarm and removed old system. It was all so seamless and looks so neat.
February 21, 2026
Reply from Action24
Thank you for the super review.
Professional courteous service
My app stopped working. I contacted Action 24 on Friday last and spoke to Richard who patiently went through the steps to recover it. It transpired it was an issue with the alarm app. Richard undertook to contact them. He contacted me on Monday and went through the steps to reset the app. I have a sight problem and his patience was exemplary. A very good customer service, would highly recommend this company. Emer Hanna
February 23, 2026
Unprompted review
Reply from Action24
Thank you for the super review.
I first raised a complaint in January 2025
I posted a review below in 2025. This is a follow up based on my recent experience with the company.
I first raised a complaint in January 2025 regarding excessive email correspondence linked to my monthly direct debit. At that time I was receiving multiple emails per transaction, in some cases up to five in a single month.
On 20 January 2025 I was informed that these emails could not be stopped due to GDPR. On 20 March 2025 I was advised that a minimum of two emails must issue per direct debit. On 20 June 2025 I was then told that a global system change had reset the internal rules on my account and that these had been restored.
These were three different explanations in 2025 for the same issue.
Despite assurances from management in 2025 that this issue would be addressed, there have still been occasions where I received more than one email in relation to my monthly direct debit. I am unclear as to why routine email correspondence is required for an unchanged monthly direct debit.
The installation process was satisfactory, however the post installation service and handling of this matter have been disappointing.
Clear and consistent communication should not require repeated follow up from a customer. I would have preferred to resolve this directly through correspondence, however the issue has remained ongoing.
February 23, 2026
Unprompted review
Reply from Action24
Thank you for your follow-up review.
I’m sorry to hear you remain unhappy with the email notifications linked to your direct debit. Certain communications are automatically issued as part of our billing and compliance processes, and while we aim to keep these clear and proportionate, some notifications cannot be switched off.
We support many thousands of customers on the same system and haven’t received similar feedback regarding this, but I do appreciate that you would prefer fewer emails.
I’m pleased the installation process met your expectations and I’m sorry that your post-installation experience has not reflected the same standard.
Reply from Action24
Thank you for the super review.
Highly recommended
Service was great and installation was fast. Delighted with all the functionality in the alarm screen and companion app. Great peace of mind.
February 13, 2026
Reply from Action24
Thank you for the super review.
Great service and staff onsite were…
Great service and staff onsite were great and friendly! Top quality service
February 20, 2026
Reply from Action24
Thank you for the brilliant review.
Quick installation, easy to use.
Alarm installation was quick and the engineer areas clear about when he would arrive. Alarm is easy to use, including the app.
February 11, 2026
Reply from Action24
Thank you for the brilliant review.
Brilliant company to deal with
Brilliant company to deal with. There engineer is just Brilliant..he explains every thing in detail to so you understand what's going on
Only let down. The parts can't be got for my system anymore it's a shame cause it's a great system
February 18, 2026
Reply from Action24
Thank you for the brilliant review.
On time, happy
On time, quick and efficient service of the system. Very happy customer
February 13, 2026
Reply from Action24
Thank you for the brilliant review.
Kieran Alarm fitted
Kieran did an extremely professional job. Clean, quick and friendly man who did a brilliant job in fitting the alarm and also showed me how to work the entire system. Highly recommend.
February 17, 2026
Unprompted review
Reply from Action24
Thank you for the brilliant review.
Action 24 Service Engineer…
Aaron the service engineer from Action 24 called to our house to check our alarm system. He was very professional patient and helpful at explaining the updates etc
February 9, 2026
Reply from Action24
Thank you for the brilliant review.
Brilliant service from the team at…
Brilliant service from the team at action 24. Unbeatable levels of communication and service
February 16, 2026
Reply from Action24
Thank you so much for great review.
How quick was supplied & fitted as for…
How quick was supplied & fitted as for the chap that fitted alarm he was a gentleman
February 16, 2026
Reply from Action24
Thanks for great review
We are very happy wth our new alarm…
We are very happy wth our new alarm installation by Action 24. In particular with Alex who offered to paint the exterior wall when our old alarm box was removed. He did a grat job.
February 16, 2026
Reply from Action24
Thanks Audrey
Reply from Action24
Thank you for taking the time to give us a positive review
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