I wish I didn’t even have to give one star to be able to write a review on them. They are absolutely terrible. PLEASE if you’re thinking of insuring your vehicle with this company… DO NOT!! I was un... See more
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See what reviewers are saying
The claim journey has been very stressful until Shannon Kidd took it over from previous case handlers. She has been absolutely amazing throughout the process. She’s polite and professional, made sure... See more
The process of claiming for my car was pretty simple and straightforward. It’s just a slight shame that the lines are open up until 5pm since I work a 9-5 job with strict phone use policy but service... See more
Company replied
Kango was a splendid associate. I spoke with an employee prior to him that was disgusting and she made me very upset but Kango was able to meet my needs and calm the situation down. He went above and... See more
Company replied
Company details
Written by the company
Beginning in 1999 in Cheadle, Cheshire in the North of England, as an uninsured loss recovery agent, Action 365 has expanded to provide exceptional products and comprehensive business services that support and strengthen our clients own business growth by providing the best possible motor claims accident management services for insurers, brokers and hire companies. Action has developed a national reputation for excellence with over 200 years of combined experience, and is reported by the UK Companies House as amongst the industry’s most successful and financially reliable performers.
Contact info
BizSpace, Cheadle Place, Stockport Rd, Cheadle Point, SK8 2JX, Cheadle, United Kingdom
- 0161 488 3888
- info@action365.co.uk
- action365.co.uk
3.3
Average
798 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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My car was written off by another…
My car was written off by another driver on 31/08/23.
For 13 weeks I have rung every week, sometimes hanging on for an hour, being transferred & speaking to 3 different people. Each time there is an excuse. You did nothing for 6 weeks by which time my car was scrapped, so it couldn't seen by your assessor. Having an accident is highly stressful. Your company makes it even more stressful. No-one ever rings you back. It's never possible to speak to a manager or the accounts dept. I am still waiting for my payment.
August 31, 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. I've passed your details to one of our claims handlers, who is reviewing your details and will be in touch to discuss this further.
Shockingly useless
I find it quite annoying that I have to give these clowns even one star. One of their customers drove into my car. Car got repaired after a quite drawn out process. I was told that parking costs for the hire car would be reimbursed - it's permits only where I live so I had to buy a visitor permit. Since then they have virtually totally ignored ,e . I have spent hours trying to call them and been on hold for so long that I have run out of time and had to return to work. I have left voicemails when prompted and nobody ever called me back. The one email response I did get was to say they didn't know who I was and had no record of the reference number. I replied with a screen shot of their own email clearly stating the reference number which they themselves gave me and now deny all knowledge of. I raised a complaint and didn't even get an acknowledgement and so I have today raised a case with the financial ombudsman. If you pay these jokers money to insure you then I feel sorry for you. And the same for anybody who has the misfortune to be in an accident with somebody insured by them.
Please do not respond to this comment by telling me the claim ref doesn't exist unless you're prepared to see the emails I have which state this very claim reference number
July 12, 2023
Unprompted review
Reply from Action 365
I'm sorry to hear or your less than satisfactory experience and have noted your comments about the claim reference you have been provided with. Unfortunately, as you are aware, we have been unable to locate your details with this and we are unable to communicate privately using this channel. So that we can look into this further, I've sent you a request for further information. If you could provided your vehicle registration number or policy number when replying, this will help us attempt to locate your details so that we can contact you to discuss this further.
Thank you so much for your response Charlotte. I have now located the claim.
Thank you for taking time to leave your review. Your feedback is valuable in helping us to improve. I hope you will accept our apologies for your less than satisfactory experience. We're committed to providing great customer service and would like to make things right. I have passed your details to one of our claim handlers to contact you, as we would really like to resolve any outstanding issues as soon as possible.
Amy & Rachel Very Helpful
Amy was extremely professional, helpful, understanding and friendly, dealt with it all really promptly to put my mind at rest. Rachel then called very quickly after and again was very professional, helpful and friendly to arrange the next step. Everything from both of them was explained clearly and answered all my questions so I knew exactly what was happening and when. Couldn’t ask for more.
November 24, 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Thomas was wonderful.
There was an error made on my account. Despite my file being large an arduous - it had been going on a long time- Thomas was amazing. He stuck with it, investigates the problem and solved it. I can honestly say, he was a godsend. Many thanks Thomas!!! A*
November 21, 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and wonderful comments! We aim to provide excellent customer service and are pleased to hear you had a positive experience with us. Your feedback is valuable in helping us improve. If you have any further feedback, please feel free to get in touch.
Mohan was extremely helpful and…
Mohan was extremely helpful and friendly, he gave me enough information which helped. I felt comfortable and safe talking to him. Couldn't have had more of a helpful and supportive rep on the phone
November 15, 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
help
reported van stolen 18 /8/23 now 14/11/23 still no money .promise to ring but dont have to constantly chase them. these people are a nightmare to deal with totaly with no honour
August 18, 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. We’re sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and can see that we have recently discussed this further with you. We hope this has now resolved the matter to your satisfaction. If you have any further feedback to help us improve our service, please feel free to get in touch.
Reassuring call after bump
After my wife had a small bump in a car park I contacted and spoke to a lady about the situation (as person she bumped in to wouldn't provide details), very friendly and took all the information putting our mind at ease over it all (we've never had to put a claim in before).
Reassured us that everything was information purposes only in case the other party put a claim in with their provider.
November 13, 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
I have autism and adhd and they were…
I have autism and adhd and they were very polite and understanding and I'm now awaiting further action but overall so far its been a stress free experience
November 13, 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. We aim to provide an excellent customer service and are pleased you've had a great experience with us. If you have any further feedback to help us improve our service, please feel free to get in touch.
I spoke to Thomas and he was very…
I spoke to Thomas and he was very helpful. In fact, he is the only one that I have spoken to that progressed my case
November 10, 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that Thomas achieved this for you. If you have any further feedback to help us improve our service, please feel free to get in touch.
Very helpful service
Very helpful service. Answered any and all questions I asked promptly and clearly.
October 25, 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Thank you very much to Aurora
I would like to give 5 star to telephone call experience with Aurora. She was not only giving professional advice but also being very helpful. She is a valuable team member to Action365! Thank you Aurora.
October 23, 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Great service with a good and…
Great service with a good and professional service
October 20, 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
This would be a zero if was possible
This would be a zero if was possible, this company is horendous, never call back, tell lies, my daughter was involved in accident 3 months ago, she still hasn't been paid out, every time she phones she gets nowhere, they have paid her finance out, but not her, no managers will accept a call, I work in customer service and have never experienced anything like this absolutely horrendous service. We are giving it 24 hours for my daughters money to go into bank and if not we have already spoken to citizens advice who has informed us to go to the financial ombudsman!
October 20, 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. I'm sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We're committed to providing great customer service and would like to make things right. We're reviewing your daughter's details and will be in touch to discuss this further.
Great experience
Having been in an accident the company were really great about everything. Thomas who I spoke to updated me on my claim , spoke to me about the process and explained everything very clearly
Thomas was very polite and well mannered and made me feel at ease explaining the process. I would highly recommend this company
October 19, 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
The time I had to hold on for.
The time I had to hold on for.
Once I got to speak to someone (Thomas) they were very helpful.
October 17, 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. Your feedback is valuable in helping us improve. We aim to provide the greatest possible experience to our customers, and we're sorry to hear that your experience was below average one on this occasion.
Very patient and friendly.
October 18, 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
I had a rear windscreen broken in my…
I had a rear windscreen broken in my Mini.
Nearly 7 weeks later I am still waiting for my car to be released.
The problem now is the repairing Mini garage has put Action 365 on 'stop' as Action 365 owe a load of money for past repairs- resulting in my car being held 'hostage' to this debt.
Do not use this company, they are dishonest and the level of service you will receive is beyond pathetic.
October 17, 2023
Unprompted review
Reply from Action 365
Thank you for taking time to leave your review. Our aim is to provide great customer service and we're sorry that you are experiencing difficulties. We are currently investigating this matter to resolve the issue and will be in touch to discuss this further.
They guy was helpful and resolved my…
They guy was helpful and resolved my issue timely. Good manner on the phone.
October 17, 2023
Unprompted review
Reply from Action 365
Thank you for the 5-stars and taking time to share your experience with us! Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
Great customer service from Amy today…
Great customer service from Amy today on the phone. First person who really helped me and didn't pass me to any other departments. Amy answered all my questions and also made me feel at ease through out the call. She was very empathetic towards my situation and was very polite, friendly and courteous throughout the call.
October 16, 2023
Unprompted review
Reply from Action 365
Thank you for the wonderful review and for taking time to share your experience with us. Our priority is delivering an excellent customer service and we're thrilled that we've achieved this. If you have any further feedback to help us improve our service, please feel free to get in touch.
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