Action Refund Reviews 673

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

100% Scam First they tell you that you are entitled to money from scamming trading companies, then they want to get screen access to your PC/Phone in hopes to setup software/wallets to then charge yo... See more

Rated 1 out of 5 stars

This company has a few standard letters by which they try to get co-operation from local bank and local authorities. This is the only service they are able to provide. This may suceed only if a bank h... See more

Rated 1 out of 5 stars

At the start of the conversation with Action refund made it seem like they wanted to actually help me and recover the funds that were scammed from me. I paid them to start their investigation and was... See more

Rated 5 out of 5 stars

After some compilation I am with an excellent colleague of yours named Pushpita Agarwal Case Manager - Funds Recovery Department ended up. After 2 years of grief for my stolen Cryptos, he has taken... See more

Company details

  1. Consultant

Written by the company

Action Refund specializes in the recovery of assets that were lost as the result of online financial fraud. As of today, there is very little enforcement of regulation when it comes to preventing online scammers from committing fraud; there are little to no official agencies that oversee online trading. That is why Action Refund works as hard as possible and uses existing regulations to make sure every person who approaches us gets the most professional fund recovery service available. Upon collecting all the necessary information and establishing that your request is valid and that fraud has indeed occurred, you will receive information and instructions as to how we will begin the process of getting back your lost funds. Together with you, we will decide on the best and most efficient course of action in order to successfully recover your funds. Action Refund’s comprehensive services include a free consultation where we will provide you with all the information that is necessary to begin your case. If action is required, our company will investigate the matter and represent you before the fraudulent company, your bank, regulators, and any other necessary agency. With us, you can be certain all measures are taken to guarantee you the best chances of success and to get back what is rightfully yours.


Contact info

2.2

Poor

TrustScore 2 out of 5

673 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scammers

People, do not trust this company, which is nothing but a bunch of criminals working out of both South Africa and India. They know you were scammed and there is no way to recover the cryptocurrency that you were scammed out of. These jerks, obtain your information from chat groups in which you participated venting about how much you lost. They use this information to contact you with their scamming sales pitch. Everything they will tell you is a complete lie. The verbiage that they use in their pitch contains nothing more than scare tactics. If they contact you, do whatever you want, but do not fall for their predatory lies.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

I paid this company to get the money I was scammed out of.

I paid this company to get the money I lost to Quantumtrade. For the first 2 weeks they stayed in touch daily. I sent all the information they requested. It’s now months later and they have never contacted me. I sent multiple emails but no response. Why can’t someone shut them down for being a scam? DON’T EVER GET INVOLVED WITH THEM!!!!!

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Beware of This Scam Company

I was scammed by this company, and they know exactly what they’re doing. They are fully aware that exchanges will not respond to any letters or cooperate with you.

They lure you in with convincing promises and letters, claiming they can recover your lost crypto. However, they know from the start that this is impossible. The exchanges never replied to any of my emails, despite their assurances that cooperation was standard procedure.

They take your case knowing full well that exchanges won’t do anything, and they themselves are incapable of retrieving your money. They will blame everyone else—banks, exchanges—saying they are doing their job. But the truth is, they know it will end this way from the beginning.

They demand payment upfront, preying on people who have already been scammed or hacked. It’s a despicable scam, and I urge you to stay away.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

Paid them but didn't get money back from scam company

They told us they could help us get our money back from a scam company but that didn't happen.
We paid them and after 6 mo we still did not have our money and then they asked for another payment. They don't just do the investigating but we had to send a lot of correspondence to various banks etc. with their advising.
I'm not sure that they are legit so we quit instead of losing more!!

April 4, 2024
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! they're scammers. The whole operation was uncovered showing how they're stealing money from people, they never recover any money and they ask for upfront payment. In other words 100% chance you will lose your money again!

August 8, 2024
Unprompted review
Action Refund logo

Reply from Action Refund

Thank you for bringing your concerns to our attention. While we value all feedback, it’s important to address that this review lacks specific details that would allow us to verify its authenticity or confirm if the reviewer is an actual customer of Action Refund.

Action Refund has been in business since 2019, providing legitimate services to clients worldwide. We have successfully helped many individuals recover their funds and have numerous positive testimonials from satisfied customers. Our approach is transparent, and we are upfront about the challenges and uncertainties inherent in the recovery process.

We are clear with our clients from the start that while we do our best to achieve a positive outcome, not all cases result in a successful recovery. This reality is an unfortunate part of our industry but does not diminish our dedication to assisting those affected by scams.

We invite anyone with specific concerns or questions about our services to contact our customer service department for further clarification. We are committed to providing the best possible support and assistance to our clients.

Sincerely,
Marvin - Action Refund Team

Rated 1 out of 5 stars

I lost about $100k to scammers

I lost about $100k to scammers, action refund told me that it would be able to retrieve my money because i was still in communication with the scammers and it should be very easy to recover it, but I had to pay thousands of dollars about $10k to them before they could help me, I was pressured to pay immediately due to my lost funds only just being taken and everything was still active, so I believed them and paid , well I was told to email letters to the police and to my bank and also to the platform that was used by the scammers , yesterday which is six months later , absolutely nothing has been returned and I have been informed that my contract has expired and that’s it. I just lost thousands more by getting them to write letters which I had to send which didn’t achieve anything, I feel that action refund also scammed me .in your reply you mentioned that you do not guarantee refunds because that’s against your policy, well I suggest that you speak to your employees are remind them of your policy because that’s not the way I was told about your policies and above that I suggest that you also tell your employees not to use scare tactics to pressure potential customers to sign up and pay up before it’s too late, and Daniel who was the first person that I spoke to and he signed me up, coincidentally I tried contacting him and his email doesn’t work anymore.

July 23, 2024
Unprompted review
Action Refund logo

Reply from Action Refund

Thank you for sharing your experience. We are sorry to hear about your situation and understand how difficult it is to be a victim of a scam. However, we would like to clarify a few points regarding our service and the expectations we set with our clients.

At Action Refund, we do not guarantee a successful recovery outcome, as the process involves numerous variables that are beyond our control. We are transparent with all our clients that while we will use every tool and method at our disposal, the results may vary, and a positive outcome cannot be guaranteed. The statement that "Action Refund told me it would be easy to recover" does not align with our company policy, as we never promise an outcome.

We are more than willing to review your case and go over the records to ensure that everything was handled correctly. We encourage you to contact our customer service department so we can discuss your concerns in detail and see how we can assist you further.

Our goal is to help our clients in the best way possible, and we remain committed to providing support and transparency throughout the recovery process.

Sincerely,
Marvin - Action Refund Team

Rated 5 out of 5 stars

Thank you

Happy with them! I am working with Sofia and everything was great! It was a little bit hard to communicate on English for me. But I already received part of my money and I am happy

July 3, 2024
Rated 5 out of 5 stars

I cannot express enough gratitude for…

I cannot express enough gratitude for the exceptional service provided by Action Refund. After falling victim to an online scam, I felt helpless and devastated. However, from my first contact with Action Refund their professionalism and commitment to helping me recover my lost fund were evident.

Their team, led by knowledgeable experts, guided me through every step of the recovery process. They were responsive, transparent, and kept me informed at all times. Thanks to their expertise and relentless effort, I successfully retrieved $80,000 of my funds, which seemed lost forever.

I highly recommend Action Refund to anyone in a similar situation. Their dedication to customer satisfaction and their effectiveness in recovering lost asset make them stand out in their field.

Thank you, Action Refund, for restoring my faith and ensuring justice prevailed.

July 11, 2024
Rated 5 out of 5 stars

I have been working with these company…

I have been working with these company for 3 months, and so far the case has been going well. They have successfully retrieved my money that I lost in a crypto scam. Now we are working on other aspects of my case. The support is very fast and responds almost 24/7. My manager Agelica always ready to explain anything that is unclear. I hope that we will soon get back the rest of my money.

July 3, 2024
Rated 5 out of 5 stars

Something is better than nothing

Good job. Guys makes maximum to solve my problem. I have trust issue and it was hard to communicate from start for me. But when I started to see first results I understand that I made right choice. I lost 64,000, and they helped me get back half of my lose, which I am extremely grateful for

July 10, 2024
Rated 5 out of 5 stars

Thank you action refund

I lost a lot of money investing in bitcoin and did not know what to do until I found the Action Refund website. After some research, I decided to take their professional help to get my money back. I am happy to say it worked and I goa almost all of my money. I am really happy with their help!

July 10, 2024
Rated 5 out of 5 stars

Action Refund is doing a great job with…

Action Refund is doing a great job with my case. I joined them 2 month ago and I really see that they're doing incredible work. I feel hopeful about recovering my funds soon. The documents look professional and prepared swiftly so I do not have to wait a long time.

July 10, 2024
Rated 5 out of 5 stars

One word: Perfect

I was able to get almost all of my money back!

I am very pleased with the company that I found online and a very professional service manager who dealt with my case from start to finish. Thank you for all your hard work!

I highly recommend using action refund for refunds and professional help

July 3, 2024
Rated 1 out of 5 stars

Don't Be Scammed Twice


I am a victim of online platform scam and lost more than $600,000 last May.
I signed a contract with Action Refund because they said my case was quite fresh and the chance to get my money back was quite good.
I paid Action Refund $5000 upfront fee plus 15% of recovered funds.
In the following 10 months they wrote three letters for me. The very first one looked like a letter copied from a victim in Canada. I had to returned the letter to my case manager to revise the letter in which It stated that Chase Bank need to follow the Canadian's regulations.
All three letters were sent to the CEO of Chase Bank in New York.
Of course, Chase Bank did not reimburse me.
Three letters is all they have done so far.

Three weeks ago, they called me and wanted more cash for their continuing service. I said "NO".

This review has been published for the second day.
Action Refund wants more info, so I call this morning, July 5th, to talk to someone in customer services. No one wanted to talk to me and the lady told me Kay Tennyson will call me back later. I am waiting for someone from ActionRefund to call me, so I can give them the info they need.

Dear ActionRefund:

I called your customer services yesterday, but the lady
told me everyone was busy and Kay Tennyson would call me later. So if you want to know more, please return my phone call. It has been 24 hours, on one has time to return my call.

August 10, 2023
Unprompted review
Action Refund logo

Reply from Action Refund

Dear Felice,

We are sorry to hear about your dissatisfaction with our service. At Action Refund, we strive to assist our clients to the best of our abilities, and we regret that we did not meet your expectations.

While respecting your privacy and confidentiality, we want to clarify that our team has diligently worked on your case, preparing and sending multiple letters, and assisting with documentation collection, preparation, and investigation. Our goal has always been to recover your funds efficiently and effectively.

We understand the complexity and emotional toll of dealing with such situations, and we are committed to providing the best possible support throughout the service process.

Please reach out to your case manager or our customer service team directly so that we can help resolve this issue and work towards a more desirable outcome.

Best regards,

Marvin
Customer Relations Manager
Action Refund

Rated 5 out of 5 stars

I just wanted to share a quick note and…

I just wanted to share a quick note and let you know that Action Refund does an excellent job. I'm glad I decided to work with you. It's remarkable how easy your process of recovering money is. I never had any problems at all. It was recovered so much faster adn in easy ways wirhout any dire consenquences. It user to take me an hour or more to call customer services and still screw things up. I just made a contract, and my money was recovered in 6 months. It's so simple. Thanks, guys!

July 3, 2024
Rated 1 out of 5 stars

This company is a total scam

This company is a total scam.
Asking money gor a investigation even blockchain com cant do or the other broker.

Calling from all kind of country voip numbers if you dont take the phone.

Coming with all clever ideas that why people are leaving bad revieuws.

And the final is. They hang up on the phone if you ask to much.

July 2, 2024
Unprompted review
Action Refund logo

Reply from Action Refund

Dear Yusuf Ocak,

Thank you for sharing your feedback, although we are saddened to hear that your experience did not meet your expectations.

Firstly, we would like to clarify that Action Refund operates with complete transparency and integrity. Our goal is to assist individuals who have fallen victim to online scams and help them recover their lost funds or receive some form of compensation from the financial institutions involved. We provide a comprehensive consultation to understand each unique case and determine the best course of action.

Regarding the consultation fee, it is a standard practice to charge for a thorough investigation, which involves significant time and resources. This fee allows us to offer a detailed analysis and a strategic recovery plan tailored to each client's situation.

We use VOIP numbers to ensure our team can be easily accessible from various locations, allowing us to provide timely support to our clients around the world.

It is disappointing to hear that you felt our team did not address your questions adequately. We pride ourselves on our customer service and transparency, and we always strive to provide clear and thorough explanations to our clients.

We understand that you are, unfortunately, a victim of a scam. However, we must emphasize that accusations against Action Refund are not only potentially damaging to our reputation but also simply untrue.

Your review suggests that you did not engage fully with our services, as your experience seems to be limited to an initial consultation. It is unfair to judge our entire operation based on this brief interaction.

We invite you to contact us directly at support@actionrefund.com to discuss your concerns further. We are committed to resolving any misunderstandings and ensuring our clients have a positive experience with our services.

Best regards,

Marvin
Manager at Action Refund

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