Extremely Disappointed with Nonexistent Customer Service and Communication at Billingham Gym
I have been a member of Billingham Gym for several months now, and I must say that the experience has been incredibly frustrating. What bothers me even more is that this lack of customer service, poor communication, and subpar facilities is not limited to just this location but extends to the Ingleby and Stockton gyms as well.
First and foremost, I have had numerous issues trying to get in touch with the gym manager. Despite promises to call me back, it has been over a month, and I am still waiting for that call. The poor communication from the manager is highly disappointing and shows a complete lack of respect for members. My attempts to request a callback have been blatantly ignored, and it is disheartening to see the staff fail to keep their promises.
Furthermore, the gym itself is quite small, which is disappointing. However, what truly aggravates me is the layout of the facilities. Unlike other gyms I have been to, the gym, sauna, and swimming pool are all located in different areas of the center. This makes it inconvenient and time-consuming to access different amenities. Additionally, I find it absurd that I have to book the sauna separately for male and female times. Such a policy only adds to the inconvenience and restricts flexibility.
The swimming pool at Billingham Gym is always overcrowded and chaotic. It feels nearly impossible to find any time to actually swim, especially during the weekends. The lack of available swim lanes due to ongoing lessons only exacerbates the problem. Moreover, my child's swimming sessions have been canceled for five weeks in a row. This is highly frustrating, especially considering that it took six months on the waiting list to secure a spot for them. This level of unreliability is unacceptable and shows a severe lack of organization and consideration for members.
The sauna is another disappointment altogether. It is never warm enough, and people have been observed shaving in there, which is unhygienic and unacceptable. The benches are in dire need of replacement, and the steam room has never been warm during my visits. On top of that, booking a slot for the sauna is a hassle, yet when I manage to secure a booking, the sauna is often underutilized and not full.
Overall, my experience with Billingham Gym and its associated centers, including Ingleby and Stockton, has been nothing short of frustrating. The nonexistent customer service, poor communication from the gym manager, unimpressive facilities, inadequate management of amenities, and the repeated cancellation of swimming sessions for my child after a six-month wait on the waiting list leave much to be desired. I strongly urge the management to address these issues promptly and take necessary steps to improve the overall experience for their members.