Activate onDemand Reviews 119

Great personalised customer service. I ordered the wrong ring size and the team helped me get a new one within 48 hours of my first ring arriving. Really lovely experience. Thank you

I ordered a ring doorbell through Halifax and the seller is Activate on Demand. After purchasing I realised there was no details about how long to expect an order to take to be delivered.

I came on here and saw mixed reviews, so sent an email to their main customer service desk which generated an auto response in 24-48 hours.

I was being one of those painful customers who needed it by a certain date and had seen an email address on a review on here for Justin (who is fabulous by the way!) so sent him a cheeky email hoping he may respond quicker than the 48 hours, just so I could check delivery and see if I needed to order a faster item from elsewhere.

Long story short, Justin managed to source me the doorbell I had ordered, had it shipped out to me the very same day and i received the doorbell bright and breezy in the morning 2 days after original order.

It seems like these guys get some stick for delivery and customer service (lack of contact number mainly), but honestly I couldn’t fault the quick responses and the fact Justin went above and beyond to cater to my needs.

Would definitely look to order through them again for any future items that I may need.

I ordered a Ring Doorbell from Activate OnDemand on 21 December 2025.
I immediately noticed that my door number was missing from the delivery details and contacted them. On 23 December they acknowledged in writing that the address was incomplete.
Despite this, on 28 December they said the parcel had been delivered on 26 December. I was at home at the time stamp provided and nothing arrived, so I contacted them and my bank, who refunded me my money. This company demand confirmation of receipt multiple times and each time I said no, I had not received the parcel.
On 30 December Activate OnDemand again confirmed in writing that the address was incomplete and that, because the courier service was “addressee only”, the parcel could not be redirected and would have to be returned.
On 6 January they confirmed in writing that:
I was at home,
The parcel was not received,
The person who signed was unknown and unauthorised,
My bank had refunded me,
No further action was required and the case was closed.
However, after formally closing the case, they reopened it and contacted me again on 15 January and again today, stating that the courier had “confirmed delivery to the correct address” and implying that I was responsible.
The so-called “proof of delivery” image they relied on was clearly not my property. The photograph was taken inside a house, not at a doorstep or external entrance, which makes it irrefutable that the delivery was not made to my address.
This experience involved:
An admitted addressing error,
A mis-delivery,
Multiple contradictory delivery claims (including different named recipients),
The case being formally closed and then reopened,
Attempts to shift responsibility back to the customer for the company’s own error. I have placed multiple orders with different delivery companies over the Christmas period and none of them went missing except this one.

An important fact in this case is that Activate On Demand used DPD as the delivery service, and with past deliveries, DPD has always notified me with alerts of a delivery on the day. In this instance I was unaware that they were delivering the parcel until I received the email from Activate on demand on 28th December that it had been delivered th on the 26th. I certainly did not receive the "delivered" alert that delivery companies issue after they have delivered an item, so this seems like a red flag to me.

The repeated contact after the matter had been closed felt unreasonable and distressing. Based on how this was handled, I would not recommend ordering from this company, who offered their services through my bank's discount offers.

Update following company response:

Activate OnDemand have since acknowledged that the handling of this case fell below their standards and have confirmed that a refund was processed on 30 December, which I was only aware of when my bank alerted me and also reversed it back to them, since they had already refunded me. However, the core issues remain unchanged: the address error was admitted, the parcel was mis-delivered, contradictory delivery claims were made (including an internal photo that was clearly not my property), the case was formally closed on 6 January, and then later reopened with responsibility implied on my part. These inconsistencies and the reopening of a closed case are the central reasons for my review.

Update:

Dear Justin,
Thank you for taking the time to investigate this fully and for your clear acknowledgement of the errors and assumptions that led to the mishandling of this case.
I appreciate your apology, your confirmation that the delivery was made to an address that was unequivocally not mine, and your assurance that the matter is now closed and will not be pursued further.
I also appreciate that you have reviewed your internal processes and taken steps to prevent a recurrence for other customers.
On that basis, I am content for the matter to be considered resolved.

Kind regards,
Joanne

I have ordered my ring door bell on 8th Jan through my Blue Light Card and I have not had a response from the company or my delivery. This is totally unacceptable as they have taken my money and no communication has been made!

The order for the ring bell was placed on January 9th, 2026. While we received immediate confirmation, the delivery has been delayed without any updates or tracking details shared so far.

We were informed that the delay is due to backlog //high demand.A status update was expected on Monday, 12.01.2026, but despite a reminder email(s), no updates have been provided, and the team has gone completely silent. With full payment made, I, as the customer, have had to follow up on this issue, wasting time on emails and bearing the inconvenience. Similar concerns are common on this platform, yet the team appears to ignore these repeated delays, showing no learning. The automated email promises feedback within 24 - 48 hours, but nothing follows afterwards.Is this not akin to fraud- paying for an item and being left clueless while the platform that should follow up remains silent? I pity us as customers, having to continually request updates despite paying in full, only to be met with vague apologies like "We regret" or "We apologise for the delay," which mean little. Please prioritise delivering the item, and if your apologies are genuine, consider refunding part of the money for the inconvenience caused.

The above (1) star is to be read with (minus) in front !!

Update 1
Original order placed on 09.01.2025.Update date 16.01.2026. Status - Order delivery/Tracking details awaited after (7) days.

I was contacted around the time this review was uploaded. However, no dispatch details have been shared to date. The order was scheduled to ship on Monday, and per the update below, it was rescheduled to Thursday. It's Friday, and so far, regarding the delivery of my order, nothing has changed. Ring doorbell is not "Krypnyte", it is an off-the-shelf item readily available across all electronic outlets. The review above represents the inherent way the Activate on demand grievance procedures work, which can be superimposed with all other same or similar complaints posted on this platform. No corrective or preventive actions implemented. When a customer posts a review on such platforms, they will receive attention; otherwise, they will be put on hold. In my case, the response came only after I received your email on this platform and addressed the concern with Direct ID. The above rating reflects the service provided and the experienced transfer. The discount offered for the headache that follows is not acceptable, and to avoid further escalation of this matter, we request that a firm delivery date be confirmed within the next 72 hours. I have paid for my order and request that the order be delivered as soon as possible. The apologies are empty, as they neither alter the outcome of the delayed shipment nor compensate for the inconvenience, nor do they represent a firm commitment to improving future shipments. So far as order is delivered I am good in a manner that i receive it with a pinch of salt and never show up on your platform, as not worth time hessel it comes with !!!

Update 2 - 19.01.2026 Justin Saves the Day for Activate on demand !!

The order is delivered today .I was reached out by Justin on 16.01.2026 by way of emails and phone call to discuss concerns pertaining my order and to ensure that the matter is amicable resolved to my entire satisfaction.
Updating the above rating for his honest discussion and having personally followed up on this matter.Goes on to show how an individual alone (Justin in this case)can turn mere customer "service" into customer "care" and save the day for an organisation!
Thanks to Justin for his time and efforts !! 👌

Placed an order for an item via a cashback service provided by my bank. Activate OnDemand take orders/administer this on behalf of clients. I received confirmation of the order from them. I knew there was likely to be a delay in dispatch as the order had been placed around Christmas.

A while later I wondered if I might be able to cancel the order as I'd had second thoughts. I did realise however that a returns process would be available if the order couldn't be cancelled. This was a case of me putting a spanner in the works, not a case of Activate OnDemand having done anything wrong.

Contacted Activate On Demand Customer Services midday 30th December to request cancellation of the order, if possible. If not, then to ask if I could have an update on likely dispatch date. Knew that there might be a delay in response due to holidays.

A response was received midday on 2nd January:

"Thank you for getting in touch regarding your request to cancel the order.

Once an order is placed, it is automatically sent to our brand’s shipping partner. As such, we have reached out to them to confirm whether the cancellation can still be completed before dispatch.

If the order is no longer eligible for cancellation, no return will be initiated. In that case, we will instead provide you with an update on the expected dispatch timeframe as soon as this information is confirmed by the shipping partner.

We will keep you informed as soon as we receive their confirmation. Please accept our apologies for any inconvenience this may cause, and thank you for your patience while this is being reviewed.

Should you have any further questions, please do not hesitate to contact us."

Very nice tone to this response and very clear in terms of how orders are processed.

And on 7th January the following was received:

"Your cancellation request has been approved.

Thank you for staying connected.

Our team is now processing your refund, and we appreciate your patience while this is being completed.

If you have any questions, please feel free to reach out."

The refund was pending on my account on the 7th and credited to my account a day later. All great.
So a case of a matter being taken on board and followed up as promised. Had they been unable to cancel the order then I'm sure I'd have been notified of dispatch date so that I could be ready to arrange a return of the item.

Throughout this the tone of the emails from the customer services agent was spot on - absolutely perfect.

In my case everything in terms of customer service worked perfectly.

I ordered a Ninja Air fryer Crisp using the cash back link on my Halifax bank account. The problem I have is their terms and conditions for returns and the customer service unless you get the email for Justin, who is very good and seems to single handedly keep the ship afloat. justin.christie (at) activateondemand com
So, in the terms it says the product to be returned has to have the seals in tact and threaten if an item is returned that is not acceptable it will be disposed of and no refund. CAN YOU IMAGINE AMAZON SAYING THAT? My advice is that the company should be avoided and shop around for a similar price. Interestingly the price on the product I returned and after chase up emails received a refund dropped in price else where within a week. Anyway thanks Justin but never again. Following the reply from Justin I will also add that they request photos of the item, unboxed? before they will send a return instructions.

I've ordered a ring doorbell through bluelight order number #310664 ive not heard anything and not received my doorbell this is shocking and you've taken my money on the back of this ive now received my ring and is working thanks to Justin

Pantual,excellent customer service and very quick, and efficient delivery service.

I was a little sceptical after reading some of the negative reviews on here but then I was also aware of the 5 star ones too and have to say that there was no need for my scepticism! I have to say that Justin is absolutely amazing in terms of his quick responses (he even replied when his out of office was on) and with his support and his help. I wasn’t expecting my order to arrive before Christmas but he shipped it next day delivery and it arrived on 23rd Dec and this was with DHL (I was worried it was going to be Evri) so again no worries on that count. I would wholly recommend this company and say that if you do have an issue I am sure that Justin will do everything he can to help.

Awful customer service. You email them and wait for a response, they eventually respond, you have to reply, you wait for response …. I’m five days in now and waiting for a return label and then I have to wait for a courier to collect the item. I suspect they hope you will lose the will and give in, I will not, but no doubt it will be a long wait for my refund. Terrible and will never use again.
Update: after submitting this review the return was arranged, the process was quick and efficient and a refund was received.

I was contacted by Justin within the time frame given. He was very helpful and dealt with my query fast. He kept me informed with all the updates. A plessure to do business with.
I will definetly use Activate onDemand in future.

Was a little worried at first after reading reviews but received very good customer service, tracking number provided, item arrived in good time, thank you Justin.

This company has fantastic customer service. I returned an item which was simple and hassle free. I was kept up to date constantly and the agents could not have been nicer. Well done. Nice to see some positive and helpful companies still exist.

Great customer service and very helpful especially when it was my fault ordering the wrong thing but I would have no concerns ordering again would really recommend for others to experience

I placed an order almost a week ago for an Oura ring through Blue light card and it’s now 6 days gone by , the money has been taken but no acknowledgment of order or receipt of money, no way to chase it , bit of a last resort doing this. Am very concerned as was an expensive purchase.

I am not able to give you my order number as I do not have any emails with an order number on it. Can you please give me an email address that I can contact you on separately please .

Thanks Justin for the update, really appreciate it. Look forward to delivery in the next day or 2 .

All recieved. Thanks for all your help Justin .

Awful customer service, been emailing and calling for 2 days to arrange a return. Submitted a return ticket and 2 days later I still have not received any instructions on how to return the product. Emails not being responded to and calls unanswered.

Never have I come across a return service that does not provide return details when you submit a return.

Update: since sending in this review, Justin has been in contact and has been tremendously helpful.

Upgrade score to 4.

Responsive customer care. Item arrived in good time. Would recommend.

Justin provided me with an excellent service and solved my issue within a matter of seconds. Highly recommend using them and they provide a great range of items.

Ordered x2 phones through bank account reward scheme on Sun 16th Nov, one delivered on Tue 18th, other Thur 20th. Didn't receive dispatch notifications but received email from courier on day they were out for delivery.