I used ACTIV's free repair pick-up and drop-off service, as I am based in Canterbury. This all went very smoothly, and the repairs were done professionally and quickly. The team were also very clear i... See more
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I’ve wanted to use my cycle to work scheme (Halfords) for years and never been able to find a decent bike that my LOC voucher value could cover. When it did, there would be some other catch, like no s... See more
Ordered a bike online from Activ Cycles and the next day received an email checking measurements to make sure I have picked the correct size. Bike was built and hand delivered by a mechanic who went... See more
Service from my first telephone enquiry was excellent. Very knowledgeable about products, , very quick and personable response on the phone. Personally delivered my bike and took time to adjust it... See more
Company details
Written by the company
Activ Cycles has been Kent’s premier independent bike shop for over 30 years, with stores in Folkestone and Ashford. We are passionate about cycling and will always to go the extra mile to exceed customer expectations. We are proud to be a Trek Partner Store with an extensive stock of quality bikes and equipment across the full range of road, mountain, eBikes, gravel, cyclocross, hybrids and kids bikes. Free bike fits from our experienced technicians are available on all new bikes, with fitting studios at both of our locations. Fully-qualified Cytech mechanics are on hand in our workshops to accommodate your servicing and repair needs, and all our staff have a wealth of knowledge and experience to provide advice on any aspect of cycling. Beyond this, we strive to be a local hub for cycling and help get the local community out riding, promoting local events and shop rides. We are also pleased to be able to provide home delivery of bikes within Kent, Sussex and Surrey, bringing the in-store service to your doorstep.
Contact info
Unit 1 & 2, Kingfisher Business Park, TN24 8DG, Ashford, United Kingdom
- 01233 424 002
- sales@activcycles.co.uk
- activcycles.co.uk
4.8
Excellent
407 reviews
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Hasn’t replied to negative reviews
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Great customer service
Great customer service! When I called with a query on my order, I spoke with a very friendly member of the team who was really helpful and offered to deliver the bike to my door! Straight after the call, my bike was in it's way with all receipts and tracking details sent to me. Very impressed and would highly recommend.
May 13, 2025
Absolutely fantastic company to order…
Absolutely fantastic company to order from the bike was delivered within days of ordering and everything was assembled fantastically. The bike was also securely packaged. After such an appalling experience with Evans Cycles I could not recommend this company enough.
May 10, 2025
Unprompted review
Very helpful and knowledgeable guys
Very helpful and knowledgeable guys, built my son’s bike very quick and kept me informed when ready to collect. My son was over the moon with his new bike and I would highly recommend buying a bike from this company.
May 9, 2025
The Active team in Folkstone
The Active team in Folkstone are always very helpful and attentive to my needs. Making sure mine and my wife’s bikes are kept in top form. Hence why we are returning customers.
May 7, 2025
favourite bicycle shop
This is our favourite bicycle shop. Friendly helpful staff. We always get excellent service so we were going back for quite a few years now. Highly recommend!
May 7, 2025
Great service many thanks
May 1, 2025
Outstanding shop run by bike…
Outstanding shop run by bike enthusiasts and skilled ones at that! Hqve always received excellent service on my collection of high spec road, and time trial bikes.
April 30, 2025
Great bike at a great price
April 29, 2025
Brilliant service
Recently placed an order for a Trek Roscoe 7. Ordered online, was ready to collect in two days. On arrival, they had my bike ready in the shop. They took their time with me to make sure the bike rode how I wanted it to and made the necessary adjustments. Staff were very kind and friendly and was a very welcoming space. You can tell these guys are passionate about what they do.
April 26, 2025
Great service
Great service, made my buying experience straightforward and took the time to explain the new bike and its features. Local too, what more can you ask for!
April 26, 2025
Quick delivery rectified quickly when…
Quick delivery rectified quickly when ordering delivered with a problem
April 24, 2025
Spent considerable money on a bike via…
Spent considerable money on a bike via their website, and then they subsequently contacted me to state it wasn't even in stock. Apologetic but hopeless. At least they refunded automatically.
April 25, 2025
Unprompted review
Reply from ACTIV Cycles
Hi Mark, unfortunately there is a small amount of lag between selling a bike in store and the availability updating on our website. We did try to source another bike for you but in this case that wasn't possible, which is why we immediately let you know and refunded you. If you'd like to look at an alternative option we'd be more than happy to help.
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