Although the order (138483) was delivered quickly there was no seal on the skincare product. Having paid full price its prior usage is questionable. Both the Active Care website form and email add... See more
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The company answered my request to purchase a product within a very short time, I certainly felt like their centre of attention! They were very knowledgeable and keen that my choice would be safe... See more
Purchased the versace crystail noir perfume. Saw the reviews on trust pilot and wasn't sure if I'll regret this purchase. Item arrived within a few days and in perfect condition. Thanks!
SELLING FAKE COLOGNES AND PERFUMES. BEWARE! Their replies are repeated nonsense and just say the generic "we assure you all of our fragrances are purchased and sourced from verified retail outlets" bu... See more
Company replied
Company details
Contact info
Unit 2b Brick knoll Park, AL1 5UG, St Albans, United Kingdom
- cs@activecarestore.co.uk
- activecarestore.co.uk
3.3
Average
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arrived quickly and well packaged
Arrived quickly and well packaged. Cream was as expected.
March 2, 2022
Great first experience with Active Care…
Great first experience with Active Care store. Best prices around and quick delivery!
March 2, 2022
Good service and fast delivery
March 1, 2022
Good all round
Great product, the team were wonderful sorting out the order and excellent delivery.
March 1, 2022
Hair Products
I ordered a product from this company called Revlon 1 a hair conditioner. It arrived two days later, the packaging was a little bruised but the product was perfect. Very easy website to navigate and we were impressed.
March 1, 2022
SELLING FAKE COLOGNES AND PERFUMES
SELLING FAKE COLOGNES AND PERFUMES. BEWARE! Their replies are repeated nonsense and just say the generic "we assure you all of our fragrances are purchased and sourced from verified retail outlets" but it's all false claims and the real customer reviews on their facebook are promptly DELETED, which says it all.
February 27, 2022
Unprompted review
Reply from Active Care Store
We are sorry that you are not happy with purchase made with us. As we check we haven't received any email for the concern raised under the name Layton King. It would be helpful if you could email us on cs@activecarestore.co.uk with the order details so that we can better assist you.
Fake fragrances
Fake fragrances. One of my friends was sold a bottle of Club De Nuit intense man and Hugo Boss both purchased for myself as birthday gifts. On arrival, the bottles and packaging were dirty and appeared tampered with, and there was no scent. This was compared to the genuine bottles my friend has purchased previously from official retailers which were 1000x stronger. Avoid this company.
February 27, 2022
Unprompted review
Reply from Active Care Store
We are sorry that you are not happy with products received. As we check we haven't received any email for the concern raised under the name. We request you to email us at cs@activecarestore.co.uk so that we can better assist you.
Part of my order is missing no reply…
Part of my order is missing no reply either from the store
February 9, 2022
Unprompted review
Reply from Active Care Store
Dear Customer,
We are sorry for the inconvenience. We have asked the team to look into the email received. Moreover, we would like to inform that as mention on our website, it may take up to 24 hours for team to get back on the emails received.
It was all very much in time and had a…
It was all very much in time and had a lot to choose from…👍
February 1, 2022
The order arrived early and was as I…
The order arrived early and was as I expected. Thank you.
February 1, 2022
Perfume
Best price for the perfume I wanted for valentine's day. Delivered quickly and well packaged.
February 1, 2022
Seller lacking in customer service
Seller lacking in customer service, misleading, arrogant, evasive, unprofessional dimwit.
February 1, 2022
Reply from Active Care Store
We are sorry that you are not happy with the support service. As we check the email conversation, the team did provide you details to return the product purchased as per the policy of shipping and returns.
I love my products but I paid extra for…
I love my products but I paid extra for next day delivery yet I didn't get it till Wednesday 29th will I be refunded please
January 1, 2022
Reply from Active Care Store
We are sorry for the inconvenience. We would like to inform that the order was placed on Dec 23 late evening after the cut off time of 12 PM as mentioned clearly in shipping policy and on website. Hence the order was shipped on Dec 24, 2021 and due to holidays observed from Dec 25, 2021 it got delivered later on Dec 29, 2021
We appreciate your support.
Unfortunately my purchase arrived a…
Unfortunately my purchase arrived a week after Christmas and I had paid next day delivery. So I should have received it on the 24th of December.
January 1, 2022
Reply from Active Care Store
We are sorry for the inconvenience. We would like to inform that the order was placed on Dec 23 late evening after the cut off time of 12 PM as mentioned clearly in shipping policy and on website. Hence the order was shipped on Dec 24, 2021 and due to holidays observed from Dec 25, 2021 it got delivered a week later.
Delivered in good time even with…
Delivered in good time even with Christmas and product as described. Happy to get it at a reduced price.
January 1, 2022
Thanks for the very good service
January 1, 2022
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