Active Era Reviews 

470
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. People frequently mention that the inflatable beds are remarkably comfortable and easy to set up using the built-in pump. Customers also appreciate the swift delivery and the exceptionally helpful customer support team that resolves issues promptly. Some reviewers were not happy with product durability, noting that certain air mattresses began to deflate or leak after a short period of use. A few consumers additionally experienced frustrating delays and received little to no response when trying to reach out for assistance. Others mentioned receiving incorrect items or missing their expected delivery windows entirely.

What people talk about most

Product

Customers had ambiguous experiences with product, as many reviewers praised the comfort, quick setup, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the comfortable design, supportive... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers report extremely fast... See more

Delivery service

People report ambiguous experiences with delivery service, as some reviewers express great satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered 2 beds a year ago, used them both for 4 camping trips and on the most recent trip one of the beds lost so much air that we ended up practically on the floor. Could not locate a puncture or hol... See more

Company replied

Rated 4 out of 5 stars

We have had one family group over using this king sized inflatable mattress. It was completely acceptable and they had a good night sleep. This is only after one week and I cannot comment on. It’s d... See more

Rated 5 out of 5 stars

Fantastic inflatable bed, and undoubtedly the best one I’ve ever had. The bed is designed with reinforced areas, that actually keep the overall structure of the bed stable, and in turn your body weig... See more

Rated 5 out of 5 stars

Fast dispatch and delivery. This air bed seems very well made compared to more expensive ones I've had, not much air has come out by morning and I've had no puncture yet, I've been using this air bed... See more


Company details

  1. Outdoor Clothing and Equipment Shop
  2. also in
  3. Camping Store
  4. Outdoor Sports Store
  5. Sporting Goods Store

Written by the company

Active Era is a leading manufacturer in sports and outdoor products fusing design and function for both recreational and professional use. Active Era’s range of air beds and sleeping bags are fast becoming the new industry standard.


Contact info

4.1

Great

TrustScore 4 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(470)

110 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought this airbed in June 2024 for…

I bought this airbed in June 2024 for use at Xmas only..3 nights use during Xmas 2024..deflated significantly each night. I read the info about the material needing to stretch so gave it the benefit of the doubt.
Used it once more over three nights this Xmas 2025...significantly deflated, woke up my son.
Inflated it last night overnight without anyone sleeping on it, significantly deflated today.
I bought this airbed because I had slept on my friend's one which was so good. I presume this is a faulty batch.
I am really not happy about not receiving a replacement mattress as my one has barely been out of the bag and has consistently deflated.Quite honestly after the first disappointing Xmas use in 2024 I forgot about it until I had to use it again at Xmas 2025. I am upset by this so feel compelled to write a negative review.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

An Inconvenience but problem solved.

Firstly, my experience wasn't great. 3 days after the initial inflation of the the bed, the bed decided to leak quite badly around the on/off knob. I contacted Active Era who requested the Invoice & batch numbers which I sent. They then requested a photo of the leak?? They then told me it would take at least 3 days for their technical dept to investigate. In all fairness I received an email off them saying a new bed was being despatched which duly turned up. No problems since.

January 2, 2026
Rated 5 out of 5 stars

A family recently stayed with us

A family recently stayed with us, and used the king-size inflatable bed. It suited their needs perfectly, and they enjoyed a restful night's sleep. Although it's only been a week since we've started using it, so I can't yet speak to its long-term durability and comfort.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic inflatable bed

Fantastic inflatable bed, and undoubtedly the best one I’ve ever had. The bed is designed with reinforced areas, that actually keep the overall structure of the bed stable, and in turn your body weight is stabilised, meaning no roll off points. Inflation and deflation is as quick as two minutes because of the inbuilt pump. Also it’s high off the ground meaning easy exit. Great buy.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Poor built quality

King size comfort plus Airbed I ordered was not of promised quality.
After one or two uses the centre part of the bed bend towards inside and it is in a concave shape. Im feeling uncomfortable and will not he using it or recommend to anyone.

November 25, 2025
Rated 4 out of 5 stars

We have had one family group over using…

We have had one family group over using this king sized inflatable mattress.
It was completely acceptable and they had a good night sleep.
This is only after one week and I cannot comment on. It’s durability and it’s comfort after this timeframe.

October 24, 2025
Rated 5 out of 5 stars

Super Comfortable and Easy to Inflate

I'm really impressed with this air filled mattress.lt is Durable, Comfortable and Reliable. It is easy to inflate with the built-in pump which was ready in few minutes. Overall it is great quality mattress for the price.

October 26, 2025
Rated 5 out of 5 stars

Great product and service

We bought an AE airbed 3 years ago and it has served us very well. We recently had a puncture but Juliet was super helpful and has sent a repair kit swiftly. Great service and a very good product! Thank you.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Solution provided

After just over a year my airbed developed a slow leak which could not be pinpointed via troubleshooting steps. A replacement was promptly ordered for delivery which is much appreciated.
GC

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Best Airbed Ever!!!!

I love my new Active Era airbed. It really is the most comfortable mattress I have ever owned and I would definitely recommend this product.
The customer service has been fantastic - you are kept fully informed from the moment you place the order to the point of delivery. The after care is also amazing. It is very easy to contact customer services and the representatives take full ownership until the issue is resolved. In my case, Angelica provided an exemplary service. I have been really impressed with the commitment shown and will definitely buy from Active Era again in the future! Thank you!

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Support

The customer support throughout was superb. Unfortunately my item was lost in transit, but the help I received to resolve the matter was great, I will definitely order from them again.

October 21, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look