Active Era Reviews 

I was very happy with the service. Once I had answered a number of question. Customer service was very helpful and responded quickly. They even helped with disposing of item. Thank you.

I purchased an item from Active Era which had a manufacturing issue. I liaised with a customer service agent called Jenny. She was extremely helpful and nothing was too much trouble to resolve my issue. Really impressed with the customer service of this company. Top marks!!!!

Really appreciated the support and resolution been given by support team member Hanna.

Prompt and very helpful, thanks.

DO NOT DO BUSINESS WITH ACTIVE ERA – THEY SENT ME THE WRONG ORDER AND REFUSED TO REFUND THE PRICE DIFFERENCE!!
On December 31, 2024, I ordered 1 King Size Comfort Plus Air Bed and 2 Double Size Comfort Air Beds – all on sale. Active Era instead delivered 1 Double Size Premium Air Bed and 2 Single Size Luxury Air Beds.
At the time, we had just moved from overseas, and our furniture was still en route by container ship, so we decided to make do with the smaller air beds in order to avoid sleeping on the floor. I emailed Active Era with photos of the items they had mistakenly sent but explained that we had decided to keep the air beds and asked for a refund of the difference in price between what I ordered and what I received.
I received the following nonsensical response from Active Era: “I understand how frustrating it must be to receive the wrong items, especially during a move. Since you've decided to make do with the smaller beds you've received, please let us know if there's anything else we can assist you with regarding this order. Should you change your mind or need further assistance, we're here to help. Feel free to reach out anytime. Take care and best wishes with your move!”
This response obviously failed to acknowledge my refund request, so I followed up again asking for a refund of the difference in price between what I ordered and what I received.
Several days later, an agent named “Abi” sent me the following response: “Thank you for getting in touch, I am ever so sorry for the mis-pick issue and for the delay in coming back to you. I have checked on this for you and regrettably the single Luxury air beds are £69.99 meaning the price of the goods you have received is more than what you have paid. If you would like to keep these air beds I am happy to leave ignore the price difference. Alternatively if you would prefer to return these, I can send out the air beds that were ordered?”
This above response from Abi was nothing short of ridiculous. The air beds had been delivered to us on January 3, 2025. By the time I received the email from Abi on January 13th, I had already informed Active Era that we were going to keep them because we had nothing else to sleep on. Suggesting a return at that point was meaningless. Worse, using the current non-sale prices to argue that I wasn’t owed a refund is outright dishonest.
Despite the pleasant tone of their emails, Active Era’s actions essentially cheated me out of the refund that I was rightfully owed. Active Era ignored their own sale prices and used current prices to cheat me out of money. That’s not just bad customer service – it’s shady. Their cheerful emails don’t change the fact that they refused to make things right.
Avoid this company. They are dishonest and have zero integrity.

Very quick to resolve any issue have good rapport and listen and take in your request in a nice manner would highly recommend this company as they go above and beyond in the customer service section

I had a fantastic experience with Active Era's customer service. I received my replacement mail within just two days, which was incredibly fast and efficient. Hanna was exceptionally supportive and responsible throughout the entire process—she made everything smooth and hassle-free. I truly appreciate the team's commitment to great service and quick resolutions. Highly recommend!

Close to a year in my bathroom scales failed. I provided a sort video of the issue. The support team dealt with my email very quickly and have organised a replacement. No fuss, just good customer service and efficiency.

Everything from the order to delivery, my reporting a problem with a unit and having another sent on its way went with amazing speed and efficiency! Cannot recommend enough!

Quick response and action! Thanks a lot! Got replacement in 1 day only.

Great service all round, will definitely use again.

The one that I have got broken and they change it for me with no complain. Was a pleasure to be treated like this. 100%

Efficient customer service

I had an issue with my air bed and I got a response within 24hr and the team offering a great solution off the bat. They even offered to help resolve a situation with my sister without her having to go through the report process.

Grace was exceptionally helpful.

I lost the fin for my paddle board and I emailed active era asking for a replacement I even offered to buy one because they dont sell that part individually but I got a response within 24 hours with an incredibly nice member of the team and was shipped a replacement free of charge.

A fantastic company that cares for there products and customers.

I bought a product which wasn’t delivered in time. I sent an email to advise this. From the outset Active Era was very supportive and helpful in getting a replacement to me. I had the same person Gen look after me until product was redelivered. Gen went over/above to make sure I was happy. I would definitely recommend this company…. Thank you

Eklis from Superdrug Marketplaces’ customer support team went above and beyond in helping to solve and subsequently resend an item I had order. Emailed response was within the hour, very professional, kind and helpful.
My missing item was redelivered within 48 hours of my first point of contact.

I had a problem with an item I had purchased and contacted Active Era to see how they could help me . After contacting them I was contacted immediately by Abi ( a colleague there ) who handled everything, so professionally, swiftly and kindly in a manner that helped me so much going through a stressful medical emergency . I cannot recommend this company and their staff highly enough . You can buy with a confidence that there is someone human at the other end to help with any glitches along the way . 5 stars all the way !

Excellent Customer Service - They are really helpful and considerate about sending my replacement order on time in spite of having some issues from their end on my first order.
Superb Product Quality - The product quality is very superior and nicely working. The bed size is perfect for two adults and doesn’t even feel like an air bed, it feels more of a normal bed and so comfortable.

Thank you so much Active Era for your support.

The worst air bed.

I ordered one had a problem explained and got replacement .
No hassle very professional