ActiveWills.com Reviews 

228
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

They are the best for your Wills. You can get help if you need and amend your Will if necessary. Their customer service personnel and solicitors are superb! Very helpful and organised. I highly reco... See more

Rated 4 out of 5 stars

i can't log on to my account to complete the wills, the password isn't working and the password re-set doesn't work either. I have tried emailing multiple times and haven't got a response and have al... See more

Company replied

Rated 1 out of 5 stars

Me and my sister both received our certificate in the post at the same time. I am missing information on the certificate and I have tried to call and have emailed with no joy. I don't know what to do... See more

Company replied

Rated 2 out of 5 stars

Not straight forward - if you purchase a voucher you get called by a salesperson offering more expensive options. Difficult to get access to the voucher for on line wills and website frequently do... See more

Company details

  1. Business Services

Information provided by various external sources

Making a Will is cheap and easy with ActiveWills, one of the UK's fastest-growing independent Will writing companies. Its online self-service will writing software allows you to print off fully legal documents yourself. Over 40,000 families trust Active Wills to protect over £10 billion in assets.


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3.7

Average

TrustScore 3.5 out of 5

228 reviews

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3.7

All reviews

(228)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from Gerd today

I received a call from Gerd Kimber last week with regards to an incomplete application I had started online for the free will writing service for key workers. I wasn't able to pursue the call at the time and Gerd very kindly offered to rearrange at a time convenient to me.

She called on schedule and her customer service was exemplary. She took the time to go through my family circumstances and offered unbiased advice and things to consider in the future that were tailored to my individual circumstances.

From start to finish, the call was professional yet friendly and I felt reassured that the advice given was in our best interests as a family. She took the time to explain specific terms and answer questions I had. It is also reassuring that at no point did it feel like a sales pitch and this company genuinely seem to care about their clients.

Looking forward to working with Gerd in the future and feel confident I could contact her at any point in the future to make amendments or seek additional advice.

Would highly recommend.

Thank you very much for a positive and pain-free experience.

Kay

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

Many thanks to Martin

Many, many thanks to Martin, for the competent advice given (single will ), his patience and time.....much appreciated :-) best wishes, Gabriela

August 17, 2020
Unprompted review
Rated 5 out of 5 stars

had the pleasure of speaking to mary at…active will

had the pleasure of speaking to mary at active wills, i found mary to be very to be very helpful she explained what sort of will would be best for my and my husband, she had time to explain things to me and mad it easy to understand , she is very warm and friendly and very easy to speak and very professional , thank you mary for helping me

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of working with…

We had the pleasure of working with Mary when arranging our wills with Activewills.com. After initially abandoning the online version after finding the subject too difficult to deal with we were contacted by Mary who talked us through all the steps professionally. Mary gave us lots of information and time to think about our decisions and helped us with humour and kindness every step of the way. Can't believe after 20 years of saying 'we really should write our wills' that we have actually done it and with Marys help it was so easy.

August 9, 2020
Unprompted review
Rated 5 out of 5 stars

Professional service

I started my will in April but didn’t get around to completing it. Fraser Cottington from honeylegal rang and helped get it done which was a godsend.
Very professional service and the will was free! Couldn’t be better

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, support has always been available and my questions have always been answered. Both Kimberley and Martin have been very helpful during the process.

July 23, 2020
Unprompted review
Rated 5 out of 5 stars

Fraser Cottington 5 star recommendation.

Fraser Cottington has been an absolute pleasure to deal with. A gloomy subject dealt with in a positive, practical manner. He explained thoroughly the processes and nothing was too much trouble. No hard sell. Followed up to ensure I was happy with the products. I highly recommend speaking to Fraser to get your will sorted. I shall be returning for a Gucci will in the not too distant future as my requirements change. Massive thanks for your help. You are a credit to the company.

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Just finished completing my will. The service has been great, nothing has been too much trouble and Iain Palmer has always been on hand to answer any questions.
Definitely recommend this service.

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

I would recommend Active Wills

I would recommend Active Wills - I am a key worker and the professional service that I have received has given me peace of mind in these uncertain times. I completed My will online and received a call to see if I was happy with everything - which I was.

July 12, 2020
Unprompted review
Rated 5 out of 5 stars

I'd highly recommend

I've been trying to sort out my will for a while to ensure my partner is looked after, if the worse should happen. The staff at Activewills have been brilliant. Very friendly and knowledgeable in their field. I have initially opted for the basic package for the time being but Ian Cooney has gone through more advanced wills which offer better protection. I will be opting for one of these products once my partner and I are married. Ian wasn't pushy and was understanding with what my current thought process was.

July 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service & very helpful

Active Wills offer an excellent service. They keep you informed at all times and even make sure to follow up your queries. Martin Gasser is very helpful and knowledgable on will writing and on Power of Attorney. Will definitely recommend to others.

July 8, 2020
Unprompted review
Rated 5 out of 5 stars

5 stars!!

Thank you Martin for your assistance. Very sincere and knowledgeable. Thumbs up you definitely get my recommendation!

July 2, 2020
Unprompted review

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