Activgiftcard logo
Visit website

Activgiftcard Reviews 4

•
TrustScore 3.5 out of 5

3.3

Payment Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Payment Service
  2. Card Processing Service

Contact info

3.3

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Likely to be unable to check balance due to website blocking IP address unable to differentiate between robot and human

Was unable to check card balance for days as the website claimed that my IP was the same as the robot (and would not even load the robot verification), tried home wifi and mobile internet outside and was still blocked.

When I called up to get the transaction history I then found that my card has an unauthorized transaction which I am in the process of disputing.

January 1, 2026
Unprompted review
Activgiftcard logo

Reply from Activgiftcard

Hi Sally,

Thank you for sharing your experience and we are very sorry for the difficulties you faced when trying to check your card balance as well as for the concern caused by the unauthorized transaction you discovered. We appreciate you bringing this to our attention and we want to assist you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather the details we need to investigate further and help resolve this for you. We look forward to supporting you and getting this sorted.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
ActivGiftcard.com.au

Rated 5 out of 5 stars

Pauly2022

My experience with prepaid Visa gift card has been awesome, nothing but everything that I expected and without spending a cent over my budget. The card basically works the same as a normal Visa card without the hassle of applying for a Visa card, so all the benefits and none of the hassles. Thanks Activgiftcard

November 28, 2025
Unprompted review
Activgiftcard logo

Reply from Activgiftcard

Thank you so much for the wonderful 5-star review, Pauly2022. We are thrilled to hear that your prepaid Visa gift card experience has been smooth, convenient, and exactly what you were hoping for. It is great to know the card helped you stay within budget while giving you all the flexibility of a regular Visa without the usual application hurdles. We truly appreciate you taking the time to share your feedback and are grateful to have you as an Activ Gift Card customer.

Regards,
Maurice V.
ActivGiftcard.com.au

Rated 1 out of 5 stars

Truly a bunch of rotten cowboys running…

Truly a bunch of rotten cowboys running this company, they have so many tactics to dance in a legal grey zone of saying they're helping you, but making it as painful as possible in hopes you drop off.

Example 1: They have paper cards that can easily tear off the cards details then can easily cancel that card immidiately, yet takes 3-5 days to send a DIGITAL replacement to verify

August 22, 2025
Unprompted review
Activgiftcard logo

Reply from Activgiftcard

Hi Zach,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must have felt. We do aim to support all customers as smoothly as possible, and your comments are taken seriously. To assist you further, we have sent a request for your details via an email from noreply.notifications@trustpilot.com. Please check your inbox so we can gather the necessary information and investigate this for you.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

Rated 2 out of 5 stars

Very annoyingly unhelpful support and useless website

TLDR: Use the support phone number on the card to get the balance with the PCN number using the interactive voice response interface.

I was given a few $500 gift cards from these people. I think they were purchased at an Australian supermarket. They seem to work OK in many places. However, they initially did not work on some blocked websites like eBay and AliExpress. I sought email help by logging a support request attempting to get the balance and the website's registration process. Both gave the same error "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card." when attempting to use the website interface at: cardbalance dot com dot au that is referenced from their main website. It is a very confusing site as the cards have three numbers on them: The credit card number, a PCN number and a longer barcode number. The site is not very helpful in informing you which is the one to use. It is the credit card number on the front, I presume, as all others are too long for the field. However, the information/site does not work. The email help I got was slow and tedious and ultimately unhelpful after 10 days of back and forth. I almost suspect the help is deliberately unhelpful so they can ultimately expire the cards with unused amounts on them. Or they are just dumb AI-driven crap. As an example: one of the messages was so stupid that it sent me an email asking me what my email address was. I still have no idea what the "registration" process provides you with. Despite supposedly becoming registered through this life-draining process. Please avoid these gift cards like the plaque unless you want your recipients to hate you more than the Jews hate Hitler. In the end, I had to rely on the phone balance option (as mentioned at the top).

I have to laugh when reading their website blurb: "Gift giving can be hard work! Save yourself the angst and indecision and leave it to the Activ Visa Gift Card to do the work for you and bring a smile to all who receive it."

What they must mean here is to let your recipient experience the angst on your behalf as the "Gift"! 8-(

December 28, 2024
Unprompted review
Activgiftcard logo

Reply from Activgiftcard

Hi Rod,

Thank you for taking the time to share such a detailed review. We’re very sorry to hear about the difficulties you experienced with our website, support process, and the confusion around the card details, as this is far from the experience we aim to provide. We would like to look into your case further so we can properly assist with your card balance and any registration or usage issues. Please check for an email from noreply.notifications@trustpilot.com, where we’ve requested additional information needed to investigate this for you and help resolve the matter as quickly as possible.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look