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actsoftware.net Reviews 665

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TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being excellent, responsive, and helpful, often resolving issues quickly. Many people highlight the prompt response times and the overall smooth and reliable service, making their experience positive and hassle-free. However, some customers were dissatisfied with the product itself, reporting issues with activation keys not working initially or products not being as described. A few other people also felt that customer support was not always proactive or friendly, and some noted the lack of telephonic support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers appreciate the genuine... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, efficient, and helpful... See more

Response time

Consumers generally express satisfaction with response times. Many report prompt email support, quick replies... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the activation process quick,... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt and efficient support,... See more

Based on these reviews

Rated 4 out of 5 stars

Response was fast. License code was genuine and price was less than some other offers. I faced difficulty in installing the programme from the link sent to me. I have to download through other channe... See more

Rated 4 out of 5 stars

This is the second time I'm buying MS Office Professional from Actsoftwre. The earlier version was 2021. And I used it for 2 years without an issue. This time I bought 2024 version. There was an... See more

Rated 5 out of 5 stars

I purchased MS Office 2024 from your company directly through your platform. The product I bought was for immediate use, and I promptly received the download link and confirmation ID, which allowed me... See more

Rated 5 out of 5 stars

I couldn't have found anything good than this website which saved a lot of money in terms of office 365 subscription and then when an unprecedented problem occurred they were happy to give prompt serv... See more

Contact info

4.0

Great

TrustScore 4 out of 5

665 reviews

5-star
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1-star

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I received my software license from ACT…

I received my software license from ACT Software in no time. When I faced an issue, their support team responded immediately and was extremely helpful. They quickly identified the problem and resolved it by providing a new license at no extra cost. Excellent service and very reliable.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support Team

I found your support outstanding during the recent logging in crisis. You went out of the way to provide me a new password to resolve the issue. I highly appreciate your help. Kudos to your Team. Thank you.

November 25, 2025
Unprompted review
Rated 3 out of 5 stars

Poor After Sales Support

I purchased a license and raised a query both over mail and over website contact form. It has been over 10 days and no revert from your side till date. This is my 5th or 6th purchase from you but i never faced such poor service.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quick customer support

I had purchased Microsoft Office Professional Plus with a lifetime subscription from Act in August 2025. The software was functioning correctly until I performed a system update, after which it ceased to work. I promptly sent an email to customer support, and they resolved the issue within a day. I was delighted with their prompt response.

November 22, 2025
Unprompted review
Rated 1 out of 5 stars

First mail regarding the failure on…

First mail regarding the failure on Installation

Dear ActSoftware support team,

Skadomation solutions recently purchased Microsoft Office 2021 professional plus license key through ActSoftware. However, while attempting to activate the product via telephone,the Microsoft support team provided a link to enter the installation ID.
Upon entering the installation ID, we received an error message stating:
“Unfortunately, we cannot complete the transaction as our records do not recognize this as a valid product.”

To access the Help window, it shows that this product is already installed on another system. Also, you have provided the same license key for our previous purchase order (Order ID: 206488). Kindly check and provide a valid licence key.

Kindly look into this issue and assist us in resolving the activation problem at the earliest. Please let us know if you require any further details.

----------------------------------------------------

Next mail sent with details

Dear ActSoftware support team,

Thank you for your prompt response.
The installation ID for recently purchased Microsoft Office 2021 professional plus (order id: 207097) is
5569661 8869035 8294386 4272705 8101455 3039672 8406053 6870932 0471845

Product: Microsoft Office 2021 professional plus
Purchase Date: 04.11.2025
Order ID:207097

--------------------------------------------------------

Third mail because of the same issue again

The license key used to generate the Installation ID is FCYNH-C269Q-VK68H-3JXPQ-M7YFX.
It appears that this same license key was previously provided for Order ID: 206488, which has already been activated on another device.
------------------------------------
Still we didn't get any solution for this issue..

November 4, 2025
Rated 5 out of 5 stars

MS office resolution

I had recently received a resolution to my issue with Microsoft office and actsofware resolved the issue quickly and response was positive.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit unsure at first about its…

I was a bit unsure at first about its authenticity, but it turned out to be completely genuine. The installation guide was excellent—clear screenshots that worked flawlessly. Overall, I’m very happy with this Microsoft Office license purchase. Great job, ActSoftware!

November 17, 2025
Unprompted review

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