Very fast response and couldn't fault the service. I have used this service since 2023. Unfortunately the pricing has gone up extremely and could be better is my only negative comment. Spent AUD$8... See more
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Review summary
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I need it to get a translation fast and I ask for I asked different translation companies for quotes for the translation that I needed because it was a very specific document. Acidic was not only the... See more
Great and easy way to get documents translated. Our translator Pilip was very professional & assisted with all questions. Highly recommend. Super fast service! Thanks again!
Very easy website to manage and order, mine was a Spanish to English translation of a Birth Certificate. Am very happy of the quick response, that gave me updates throughout. thanks
Company details
Written by the company
AcudocX is a business management and workflow optimisation platform for personal document translations. It streamlines manual administrative tasks and client interactions, enabling certified translations to be delivered in just minutes compared to the typical 24-hour turnaround. Using an industry-first self-service translation process — reviewed and approved by a NAATI-certified translator — AcudocX combines speed, accuracy, and compliance to transform the certified translation experience.
Contact info
4/410 Queen Street, 4000, Brisbane, Australia
- +61730409941
- admin@acudocx.com
- acudocx.com.au
4.6
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from AcudocX Pty Ltd
Thank you! The perfect review :)
Speedy fix of error
Due to some kind of system error my translation was delayed but it was sorted quickly and I am happy.
July 10, 2025
Reply from AcudocX Pty Ltd
Thanks for your feedback, and I'm sorry to hear about your frustration. I’ve checked your job and can confirm it was completed by William two days ago, which means it was delivered within 24 hours of submission.
Please check your inbox (and possibly spam folder) for the email from AcudocX. If it’s still not visible, feel free to contact us directly and we’ll resend it right away.
We’re always happy to help resolve urgent issues quickly. For future reference, reaching out to us via phone or email gives us a chance to assist you sooner.
Kind regards,
Dylan
AcudocX Support
They helped me to translate some of…
They helped me to translate some of documents pretty accurate. I probably gonna use their service in the future. Really recomend
July 10, 2025
Reply from AcudocX Pty Ltd
Thanks so much for your kind words! We're really glad to hear you found the translation accurate and helpful. We'd love to support you again in the future—thanks for recommending us.
All the best,
The AcudocX Team
Brilliant service and swift Response.
July 9, 2025
Reply from AcudocX Pty Ltd
Thank you for the 5-star rating! We're so pleased to hear you found the service brilliant and the response time swift. That’s exactly what we aim for.
AcudoxX provided a rapid translation…
AcudoxX provided a rapid translation for a foreign license … fast enough so that i could still pick up my hire car.
July 9, 2025
Reply from AcudocX Pty Ltd
Thanks for the great review! We’re thrilled we could help you get your translation done in time—especially for something as time-sensitive as picking up a hire car. That’s exactly the kind of outcome we aim to deliver.
Safe travels,
The AcudocX Team
Very quick service
Very quick service, very helpful, almost instant response, I'm very happy with the service and i recommend it.
June 30, 2025
Reply from AcudocX Pty Ltd
Thank you so much for the lovely feedback! We're really glad to hear you had such a quick and helpful experience with us. Your recommendation means a lot.
All the best,
The AcudocX Team
Reply from AcudocX Pty Ltd
Thanks for your feedback! We're really glad to hear you found the service easy and convenient. That's exactly what we aim for.
Just to clarify, AcudocX is the platform that enables certified language professionals to offer their services directly to customers. Translators or agencies set their own prices on our platform.
That said, we understand that price is an important factor. Our aim is to ensure customers receive fast, secure, and accurate certified translations while also supporting qualified professionals who meet national standards. If you have suggestions on how we could improve or better meet your expectations, feel free to reach out to us at support@acudocx.com.
Thanks again for using our service!
Reply from AcudocX Pty Ltd
Thanks so much for your kind words. We're thrilled you found the service quick and excellent. It's great to know you would recommend us, and we truly appreciate the support.
Reply from AcudocX Pty Ltd
You're very welcome. We're glad we could help with your AFP check for the visa application. Wishing you all the best with the next steps, and feel free to reach out if you need anything else.
Amazing turn around time
Amazing turn around time , effective communication with the office and translator and was so happy with how it was handled. Thank you to all .
July 1, 2025
Reply from AcudocX Pty Ltd
Thank you for the calls. I'm glad it worked well for you! Please share with your friends/community :)
Very easy very fast quick response very…
Very easy very fast quick response very helpful thank you will definitely be using again when needed
May 31, 2025
Reply from AcudocX Pty Ltd
Thank you for your kind words! We’re so glad to hear that the process was quick and easy for you. We look forward to helping you again in the future.
Reply from AcudocX Pty Ltd
Thanks so much for the positive feedback! We’re happy to hear the service met your expectations.
ดีมากค่ะ.ต้องใช้บริการอีกแน่นอน
May 18, 2025
Reply from AcudocX Pty Ltd
ขอบคุณมากค่ะที่ไว้ใจใช้บริการของเรา! ยินดีให้บริการอีกในอนาคตนะคะ
(Thank you so much for trusting our service! We look forward to helping you again.)
Fast and experience
May 14, 2025
Reply from AcudocX Pty Ltd
Thank you for sharing your experience! We're glad that you were pleased.
Translators need to be more accurate in…
Translators need to be more accurate in writing names.
May 15, 2025
Reply from AcudocX Pty Ltd
Thank you for your feedback—we take accuracy very seriously and are always looking to improve. If you’d be open to sharing more details, we’d love the opportunity to look into this and make it right.
Reply from AcudocX Pty Ltd
We really appreciate your review. It's great to know you were happy with the service and turnaround time.
payment problem
be careful with payment. the update of payment status was slow and faulty. I already paid but status still pending, no notification from bank, I ended up paying again. Then I have to apply for refund. If you opted for the cheap service, you could end up with long wait. And have to correspond with the customer service and or directly to translator partner multiple times, as they do not keep an eye on the order progress notification, I guess. overall the customer service and translator was helpful, but the system needs an upgrade.
May 7, 2025
Reply from AcudocX Pty Ltd
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your payment experience and the inconvenience it caused. While we’re pleased to hear that our customer service and translator support were helpful, we understand how frustrating it must have been to deal with delays and confusion around payment status and order notifications.
We’re currently in the process of upgrading our payment system to ensure faster, more reliable updates and to eliminate issues like the one you encountered. We also appreciate your note on communication delays—this is something we’re actively working to improve, including better tracking of order progress and clearer notifications for all parties involved.
We’re committed to providing affordable certified translations without compromising on quality or transparency, and feedback like yours helps us grow and refine our platform. Thank you again for raising these concerns, and for giving us the opportunity to improve.
If you have any further questions or suggestions, feel free to reach out directly—we’d love to hear from you.
— Dylan J Hartmann
Founder, AcudocX
Reply from AcudocX Pty Ltd
Thank you for your great feedback! We're so pleased to hear the translation met your expectations. Speed and accuracy are what we aim for—glad we delivered on both.
Fast and affordable transportation on…
Fast and affordable transportation on an easy to use platform! Another level of translation!!
April 14, 2025
Reply from AcudocX Pty Ltd
Thank you so much for the great feedback!
We’re thrilled to hear that you found the service fast, affordable, and easy to use. At AcudocX, we’re all about taking certified translation to the next level—making it simpler, smarter, and more accessible for everyone. We truly appreciate your support!
Excellent website and great service
Excellent website and great service. A very quickly and easy to do.
April 11, 2025
Reply from AcudocX Pty Ltd
Thanks so much for your kind words!
We’re delighted to hear you found the website easy to use and the service quick and efficient. Making certified translations fast and hassle-free is exactly what we aim for. We really appreciate your support!
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