Acuity Scheduling Reviews 468

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many people find the scheduling system easy to use, appreciating its effectiveness in managing appointments and tracking clients. Customers often highlight the convenience of automatic reminders and confirmation emails. The platform is seen as a valuable tool for organizing bookings and streamlining business operations, with many finding it intuitive for both themselves and their clients. However, some people were dissatisfied with certain aspects of the user experience and the booking process. Specific issues mentioned include a lack of a waitlist option, difficulties with gift certificate redemption, and challenges with the interface for creating certain specials or managing multi-day courses. Some users also reported that the app can be glitchy, slow to refresh, or that they are frequently logged out, which can be time-consuming.

What people talk about most

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the app's ease of use, helpful... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of self-booking,... See more

Website

People report ambiguous experiences with the website. Many reviewers find the platform difficult to navigate,... See more

Application

Customers consistently note ambiguous experiences with the app. Many reviewers praise its ease of use,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers are happy with the service, highlighting... See more

Based on these reviews

Rated 4 out of 5 stars

I love all that this app can do, but I find the back end really confusing every time I try to do things. It's not intuitive and things are buried in weird places. I wish there was a way to give feedba... See more

Rated 4 out of 5 stars

I don't have much experience with any scheduling platform outside an EMR, but Acuity does do the job, most of the time. There are some issues that we have when it comes to creating certain specials... See more

Rated 4 out of 5 stars

Love the ease of students booking for themselves. The only thing I wish it had, was the opportunity for a confirmation email or text to be sent two days or so before hand where the student could c... See more

Rated 4 out of 5 stars

I like how easy it is to customize appointment types. My clients find it easy to use also. I would love if there was a waitlist option. I sometimes have clients that want a specific day or want to be... See more


Company details

  1. Software Company
  2. Meeting Planning Service
  3. Software Vendor

About Acuity Scheduling

Written by the company

Booked. Paid. Done.

Online booking and automated payments—all in one place. Try Acuity Scheduling for free.

Your calendar shouldn’t be a second job. Turn your availability into a high-converting booking machine.

Seamless Booking

Provide a high-end, branded experience where clients book in seconds. No friction, just more bookings.

No-Show Prevention

Protect your time with automated appointment reminders and secure deposits upfront to keep clients on track.

Custom Intake Forms

Easily create intake forms to collect contact info, consent, health history, or project details, so you're always one step ahead.

Acuity Mobile App

Keep up with clients and your schedule on the go with Acuity's mobile app, free to use with every plan.

Flexible Payments

Automate revenue within your booking flow. Sell packages, memberships, and gift cards, or collect funds via deposits, payment links, and tap-to-pay.

Try Acuity Scheduling for 7 blissful days absolutely free. Get started.

Powering: Health • Beauty • Fitness • Professional Services • Education • Enterprise

Contact info

3.8

Great

TrustScore 4 out of 5

468 reviews

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Rated 5 out of 5 stars

I love using acuity

I love using acuity! It’s the best booking site I’ve ever used! It gives me access to all my appointment information, client information and email notifications. 10/10 highly recommend

March 8, 2026
Rated 4 out of 5 stars

I really enjoy this scheduling app

I really enjoy this scheduling app. The one thing I feel would be really important to add. Is that when someone receives their reminder that they could return a confirmation back to me that way I know they’re coming

March 6, 2026
Rated 5 out of 5 stars

I like Acuity Scheduling

We like Acuity Scheduling. It has all the bells and whistles of your competitor, Square Appointments Plus, except for the Automated Waiting List and Human Customer Support. BUT Acuity Scheduling has something Square Appointments Plus currently cannot provide; complete group event privacy. And that is why we use Acuity Scheduling.

March 2, 2026
Rated 3 out of 5 stars

I like acuity overall

I like acuity overall. A few things I don’t like is for a yoga studio it’s not as functional with not having the option to add an app. And I wish it saved card information every time so I could charge no show fees. I also wish it saved certain info so it was easier on me..such as when people buy an intro package they shouldn’t be able to purchase again. Overall easy and affordable it’s been great for starting a business

March 8, 2026
Rated 3 out of 5 stars

3 stars is too low, but 4 is too high

My overall experience with Acuity was great. I am a bit shocked at the amount of money you are asked to pay, but there are no features like Waitlists or automatic forms available. Everything had to be done manually, and I felt I was paying too much money for the value I was getting out of the platform. Should these features be included in the future, I will certainly reconsider using Acuity again.

March 8, 2026

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