Acycles.fr Reviews 5,936

Despite them being french I found them efficient and straightforward. Ordered two tyres and got them within three or four days.

Very poor delivery time... Poor communication.... Will not use again, despite having a bit cheaper products.

I am not someone who would moan but please take care before ordering from the UK.
Took in excess of two weeks to get my order when i paid for express delivery. i did try and cancel the order because i needed the parts quickly.
No notifications of being late had to chase all the time to try and get an update. All i got back was we have had a delay from supplier. If they have a delay don't advertise it as in stock.
My brother had similar issues from these also when ordering clothing. My advice pay a couple of extra quid and stick to ordering from a supplier within the UK.

I ordered a cycle mirror. It arrived on time, securely packed. I could track its progress from France via an email link (in French).

Excellent. Tres vite! very pleased with the service.

Laughable, made this account specifically to explain how shocking this website is. Ordered some knee pads from the website roughly a month ago, with a 3-7 delivery time, 3 weeks later still nothing had arrived in the post. I rung up to which at first I got a recorded message saying the mail box was full, which going by other reviews on this website was quite frankly no surprise. Tried again another time and managed to get through to someone. She explained I must have ordered from the website while it was broken, which obviously was my fault, to which i questioned what she would do about it. Apparently they stopped stocking the brand of products, which is odd because they list a following 8 products by the brand, including the product I ordered on discount. I questioned why it had taken 3 weeks and for me to ring them to be informed they wouldn't send the product despite taking my money, to which she didnt have much of an answer. I explained my disappointment to her down to the phone to which I just wanted a refund due to disappointment after looking at other reviews. She assured me she was sending me an email, explaining the money would be with me in a number of days but the email would be with me 'straight away' and she was sending it on the phone, as we spoke. Two working days and a Saturday (which they claim to work) later and no email yet. Team claim to work till 5pm on customer service, while website says 6pm on the header of the homepage. Worst online experience I think i have ever had. Wonder if i ever would have got my money back if i hadn't rung up, and quite frankly still don't believe I will. Can look forward to hearing from myself on Monday, when no doubt there will probably be a "problem with the website" to send my money.

Ordered a 27'5 wheel spoke and front hub bearings. Took 2 weeks to arrive and the spoke they sent was 26".

Very poor customer service and no email response to questions. Very long time for delivery. Prices seem reasonable but not worth it for the service. Very poor will not use again.

ordered some tyres for my vintage bike, fast delivery and a good price. Happy with Acycles and will use again.

Very helpful customer service and clear/smooth transaction procedure.

Simplement super

Impeccable, service ultra-rapide. Parfait

Simple, conforme et rapide!

Good product well packed and quickly delivered. Thoroughly recommended.

Very good service. Thank you.

Paid extra for quick delivery and did not receive.

Excellent service - very fast delivery to U.K. Thank you.

Excellent service, quick delivery

Sorry, I don't speak French but I think you are wanting feedback. Your service was excellent and I will be using you again.
Thanks

Fast service - many thanks for your help