Very disappointed with my haircut.
Very disappointed with my haircut.
The stylist Adam was extremely rough with my hair and used a very hot hairdryer that felt uncomfortable and left my hair damaged. My hair was handled harshly throughout the appointment and the ends were cut very thinly and uneven.
On top of that, the stylist talked excessively which made the experience quite uncomfortable instead of relaxing. To make matters worse, my clothes were left covered in hair at the end of the appointment.
Overall, the service felt careless, unprofessional and shocking!
Beyond dissatisfied.
Update: adamandpotsie responded to my review requesting my email, my name and mobile number so they could fix the damage which unfortunately can’t be done as it’s too late… I do not recommend this place and will never be back.
Reply from Adamandpotsie
Thank you for your review. We are genuinely surprised to read this as it is not reflective of the experience we aim to provide for our clients.
We have carefully checked our records and unfortunately cannot find any recent client with the name or details mentioned who has had an appointment with Adam. Throughout our many years serving the Ravenscourt Park community, we have always taken great pride in treating every client with care and professionalism.
If you did visit our salon, we would really appreciate you contacting us directly so we can investigate and make things right for you.
Our reputation has been built on many years of happy clients, and we are always committed to maintaining the high standards our customers expect.
Update:
Thank you for your update. As mentioned previously, we asked for your name and appointment details so we could investigate, however we have still been unable to locate any record of your visit to our salon.
We always welcome the opportunity to resolve genuine client concerns, so if you would like us to look into this properly please contact us directly with the details of your appointment.
