ad&i Reviews 224

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’ve been looking for one of these fish bottles for ages. A Lovely glass bottle which now lives in the fridge full of icy cold water ready for the table . Great service snd the glass bottle was well p... See more

Rated 5 out of 5 stars

What a great find! I saw some products featured in an interiors mag from ad&I so thought I'd check them out. Several quid later, I wish I'd placed a bigger order! Everything I received was lovely and... See more

Company replied

Rated 5 out of 5 stars

Fabulous shopping experience, parcel was dispatched quickly and I got a tracking email. Arrived well packaged with each item individually wrapped in blue tissue and sealed with a sticker. All items we... See more

Company replied

Rated 5 out of 5 stars

Purchased two glass lemon tree decorations; would have bought more, but stock was limited. Fortnum & Mason was selling exact same last Christmas for £15 each, got them from ad&I for £8.95 minus 10% di... See more

Company details

  1. Home Goods Store

Written by the company

ad&i is a family run business with a love for design. We have a passion for supporting small brands and British designers. With us, you will find many limited edition products so unique that you won’t find them anywhere else. Our aim and ambition is to provide special products to the discerning customer with an eye for style and quality. We hope that when your order arrives in the post, it ends up taking pride of place in your home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful items for xmas

Beautiful items for xmas, delivery was very fast!.

November 29, 2021
ad&i logo

Reply from ad&i

We are so happy you are pleased with your purchase! Thanks so much for taking the time to leave us a review and have a lovely Christmas!

Rated 5 out of 5 stars

Great productsXmas Decs.

Great products. Super fast delivery. Highly recommend this company.

November 12, 2021
ad&i logo

Reply from ad&i

Thanks for the great review Carole! We are glad you are happy with your Christmas decorations :)

Rated 5 out of 5 stars

Arrived 3 days after ordering.

Arrived 3 days after ordering.
Packaging was excellent for a fragile item.
Very happy.

November 12, 2021
ad&i logo

Reply from ad&i

We are so pleased you are happy with your purchase! Thanks a lot for taking the time to leave us such a great review.

Rated 5 out of 5 stars

Saw the item I bought advertised in a…

Saw the item I bought advertised in a magazine and thought it would be brilliant for my grandson to put on the Christmas tree.
Excellent service, speedy delivery and packaged well.
Will certainly be checking them out again.

November 12, 2021
ad&i logo

Reply from ad&i

Thanks a lot for the 5 star review! We are so pleased that the feature in the magazine introduced some lovely new customers to us.

Rated 5 out of 5 stars

Italian Fish bottles

Italian Fish bottles - really good quality product which arrived very quickly. Great service

October 25, 2021
ad&i logo

Reply from ad&i

Thanks so much for such a great review. We are really pleased you are happy with your fish bottles - we love them too!!

Rated 5 out of 5 stars

Excellent

Great service, order came really quickly. Ordered fragile items which were well packed. I will be ordering again

October 13, 2021
Unprompted review
ad&i logo

Reply from ad&i

Thanks a lot for a fab review. We really do try to make sure that all fragile items are delivered as safely as possible and are so pleased you were happy with the service you recieved.

Rated 5 out of 5 stars

If you're looking for something a bit different ...

Lovely range of goods, excellent service and speedy delivery. Can't really ask for more and I wouldn't hesitate to buy from or recommend ad&i again.

October 5, 2021
ad&i logo

Reply from ad&i

Thanks so much for your lovely review. We are so happy you were pleased with your experience shopping with us - can't wait to welcome you back soon!

Rated 5 out of 5 stars

Prompt postage

Prompt postage, well packaged.

September 15, 2021
ad&i logo

Reply from ad&i

Thanks a lot for taking the time to leave us a 5 star review!

Rated 5 out of 5 stars

I am so happy with my tea light…

I am so happy with my tea light candles! Beautifully wrapped and boxed very well! Thankyou highly recommend this great company. Many thanks.

September 14, 2021
ad&i logo

Reply from ad&i

Thank you for your wonderful review and the five stars! We are so glad you are happy with your tea light candles!

Rated 5 out of 5 stars

Beautiful gluggle jugs

Beautiful gluggle jugs

Arrived quickly and packaged well.

August 5, 2021
ad&i logo

Reply from ad&i

Thank you for the great review! We are so pleased that you were happy with both your purchase and the service you received!

Rated 5 out of 5 stars

Great service and my parcel was really…

Great service and my parcel was really packaged well . Candles arrived in one piece. The Thank You note was a nice touch.

July 6, 2021
ad&i logo

Reply from ad&i

Thanks for such a great review Carol! We are so happy you are pleased with your new candles, we are sure they look fab!

Rated 5 out of 5 stars

Prompt efficient service

Prompt efficient service. Wouldn’t hesitate to use again!

May 24, 2021
ad&i logo

Reply from ad&i

Thanks a lot for your great review! It makes our day to receive feedback like this and we really appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Excellent!

Really great experience, great comms re delivery etc.
Items were amazing quality and things we couldn't easily find anywhere else and the delivery was super quick!

May 1, 2021
ad&i logo

Reply from ad&i

This is lovely, thank you so much for the kind words. We are so pleased that you were happy with both your purchase and the service you received!

Rated 5 out of 5 stars

Prompt

Prompt, efficient service and impressed with low delivery cost. Would recommend and will use again.

April 20, 2021
ad&i logo

Reply from ad&i

Thank you so much for the 5 star review! We are so pleased you are happy with our service and we look forward to you shopping with us again soon :)

Rated 5 out of 5 stars

Great service & Items

Items came very well packaged and quickly. Excellent service all round.

April 15, 2021
ad&i logo

Reply from ad&i

Thank you for the great review! We are so pleased that you were happy with both your purchase and the service you received!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look