Adaptation Supplies Limited Reviews 95

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

from point of ordering to receiving delivery was excellent.i was not at home at time of delivery and received a phone call saying driver was outside,i asked them to try my neighbours either side,whic... See more

Rated 1 out of 5 stars

The second attempt at Parcelforce delivery today resulted in the package being returned to the depot in Edinburgh, 60 miles away, even though I was at home all day. There was little or no effort to fi... See more

Company replied

Rated 5 out of 5 stars

The item I was looking for didn’t appear to be available so I contacted them and got a reply first thing when they opened telling me how to find it on the website and even included a link in the reply... See more

Rated 5 out of 5 stars

I bought a shower tray for my wet room contract Alex was a great help sending detailed drawing Outstanding customer service and I would use the site in the future Kind regards James Harrison Jo... See more

Company details

  1. Bathroom Supply Store

Written by the company

Our purpose: 'Changing lives for the better'Supplier of Adaptations, Wetrooms, Bathrooms, Tiles, Flooring and Electricals


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

95 reviews

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Rated 5 out of 5 stars

Great customer response

The item I was looking for didn’t appear to be available so I contacted them and got a reply first thing when they opened telling me how to find it on the website and even included a link in the reply to help me, great response and very helpful! Seems to be the major company for this type of equipment and therefore has a huge range on their website to look at. Delivery was very quick too, with just 2-3 days so overall very happy customer

August 21, 2024
Rated 1 out of 5 stars

The second attempt at Parcelforce…

The second attempt at Parcelforce delivery today resulted in the package being returned to the depot in Edinburgh, 60 miles away, even though I was at home all day. There was little or no effort to find out if I was at home. This delivery is urgent because I am moving house in a few days time.

May 10, 2024
Adaptation Supplies Limited logo

Reply from Adaptation Supplies Limited

Hi, we are really sorry to hear about this and apologise for the invconvenience caused to you. We send all our parcels by Royal Mail/ Parcelforce as they are normally extremely reliable. Unfortunately we aren't in control of the delivery as this is done by Royal Mail/ Parcelforce.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, advised on the correct parts, very fast delivery.

Will only use them going forward for all my wet rooms needs!

April 16, 2024

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