Have been trying to uninstall Lavasoft Ad-aware after finding it was still loading a dll after it was removed as a Windows program. When I search for help online I get search-spammed by numer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am think these days with soo many scams and physhing attack you need to havign some kind of protection,. And I am already tired from so many ads pop when I am surfing internet so I got adaware. The... See more
Company replied
I am using their driver manager and it's a good solution for me. I forget about updating the system drivers all the time while I understand that they influence the stability of the PC, its performan... See more
Company replied
The free version is marginally effective, but unfortunately it comes with "Web Companion" as an unwanted add-on. I accidentally clicked on the Web Companion icon on my Start Page, and it immediately a... See more
Company replied
Company details
Written by the company
Adaware is a leading cybersecurity company dedicated to providing comprehensive digital protection solutions. With a focus on user-friendly interfaces and robust security measures, Adaware offers a range of products to safeguard users against online threats. Their commitment to innovation and customer satisfaction has established them as a trusted name in the cybersecurity industry. For more information about Adaware's products and services, visit our official website https://www.adaware.com/ Adaware® is a registered trademark of Avanquest® Software.
Contact info
7075 Place Robert-Joncas suite # 142, H4M2Z2, Montreal, Canada
- https://support.adaware.com/hc/en-us
- adaware.com
3.1
Average
14K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Antivirus
October 15, 2021
Reply from Adaware
Hi TheAlphaFan,
We want to thank you for taking the time to rate Adaware Antivirus, we are happy to hear you like it
Their product works for me
Their product works for me. I can actually get some work done. The Customer Service Dept. Responses in a timely manner. I'm a third year customer now.
October 12, 2021
Unprompted review
Reply from Adaware
Hello James,
Thank you for letting us know that you are satisfied with our app and our customer service. We appreciate you being our customer for three years.
I had some difficulties with renewal…
I had some difficulties with renewal (website not very clear). But very speedy end responsive when I sent email to support
October 6, 2021
Unprompted review
Reply from Adaware
Hi Enrico,
We appreciate you shared that the information presented on our website is not clear enough, we will forward your feedback to the appropriate team. We are happy that all your issues were rapidly resolved by our competent support team.
Reply from Adaware
Hi Bob,
Thank you for sharing your positive experience with us, we are really happy that your issue was successfully resolved by our support team.
Problem with login ADAWARE
Installed ADAWARE antivirus and had some trouble signing in because the website was busy.
Sent an email and few hours later they came up with a solution.
Thank you.
October 5, 2021
Unprompted review
Reply from Adaware
Hi Jean,
We greatly appreciate the time you spent sharing your experience with our support team. We are glad to hear your sign-in problem was resolved quickly
Mis-'blast'/interpretation Personal Profile
Excuse the issue of MII responding to what I thought was a negative post to our entity or CEO. After another read I believe it was an outdated personal response that caught my eye so having the authorization to go ahead and "rip the tide", the 'perp' seemingly on the loose, I happily supply my input. I have utilized LAVASOFT apps in the past. So, as of today MII will hang them a '4' on the board simply under the guise of pretense and foul play justified if the occurrence had complimented such a blind allegation.
Respectively Submitted,
September 25, 2021
Unprompted review
Adaware and Team are top notch.
I've used Adaware for years and it has never failed me. And thanks to the great support team. Each time I've messed up or needed help transferring to a new machine. They were fast in response and got me straightened out and back to the grind.
September 19, 2021
Unprompted review
Reply from Adaware
Hello Rick,
Thank you for sharing your experience with Adaware antivirus and our support team. We are glad to know we have such a loyal customer!
One of the only products that still…
One of the only products that still work with SBS 2003.
September 7, 2021
Reply from Adaware
Hi Yannick,
Thank you for taking your time to rate Adaware Antivirus. We are glad to know you are glad Adaware works with SBS 2003
Well deserved 5 stars
Excellent product from Excellent company. Highly recommended
August 29, 2021
Unprompted review
Reply from Adaware
Hi Wendy,
Thank you for recommending our service, we appreciate it a lot. We are happy to know you like Adaware Antivirus.
Prompt and good service
August 24, 2021
Reply from Adaware
Hello Jill,
Thank you for sharing that you like our service. We really appreciate it!
We are always ready to help should you need any assistance.
The Best anti-virus software!
I haven't experienced computer poisoning since I used Adaware. Instead, I need to help my friends who use other anti-virus software to solve their poisoning problems.
August 22, 2021
Unprompted review
Reply from Adaware
Hello Kane,
Thank you for letting us know that your computer is safe with Adaware Antivirus. We are glad you are happy with our software.
It works well as freeware.
August 21, 2021
I've always been weary about free anti…
I've always been weary about free anti virus but I have no fears with using ad adware
August 7, 2021
I paid several hundred dollars for…
I paid several hundred dollars for lifetime, but they have not honored it without my turning my computer over for them to manage the installation. I switched to free the last time just to avoid turning my computer to someone who works for a company that I feel cheated me. Long hours were spent on dealing with the company several years ago. The product is good but dealing the reps who are usually not in the USA is difficult. The free. version was easy to install. It protects well. I like the browser that comes from Adaware
August 2, 2021
Reply from Adaware
Hello Sandy,
Thank you for sharing your experience with our service and our representatives. We have sent you an email so we could investigate your case and improve our services.
We are also very happy that you like Adaware Antivirus Free.
Reply from Adaware
Hi James,
Thank you for sharing that you find our program easy to use. We are very happy.
We would appreciate it if you let us know how we can improve our services to get a five-star review.
Adaware Free is great :)
Light on resources, far better than Windows Defender for scareware/PUA's, super easy to grasp even for beginners.
Summarized in one word: great!
July 20, 2021
Unprompted review
Reply from Adaware
Hi Mark,
thank you for your positive feedback on Adaware, we are happy to know you find it effective and easy to use. Can you please let us know what we can do to get the best score from you?
Adware works run any program you got…
Adware works run any program you got check results but do nothing run adware see how much more it finds I did this years ago adware will find the sneakiest bugs
July 19, 2021
Reply from Adaware
Hi Roland,
thank you for your positive feedback on the software, we are glad to know you find it easy to use. Can you please let us know what we can improve to get the best score from you?
I always use Adaware and found that…
I always use Adaware and found that they have always been safe and secure and easy to use
July 5, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.