SolAire Heating Reviews 

73
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that shipments arrive promptly, often the next day, making the entire ordering process smooth. Consumers also highlight the exceptional quality of the products, describing the heaters as modern, solid, well-made, and very simple to install at home. However, a small portion of people felt that items occasionally arrived with minor defects or suffered unfortunate damage during transit. Despite these occasional hurdles, reviewers frequently mentioned that customer support acted efficiently to send prompt replacements and sort out necessary product exchanges.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the well-made, modern... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt, rapid, and... See more

Order

People report positive experiences with order, highlighting a quick, easy process and prompt, next-day... See more

Service

Customers consistently note positive experiences with service, highlighting efficient staff, quick delivery,... See more

Quality

Consumers find quality to be positive, highlighting that the heaters are well made, modern, and retain heat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service ,and delivery and well made heaters,although fortunately my son is good at DIY as the latest heater we purchased ,the plastic earth prong had snapped off on the plug so had to renew... See more

Rated 5 out of 5 stars

No probs so far,the large heater arrived fairly well packaged, ordered legs for freestanding,but decided to wall mount ,WiFi connection again connected perfectly no issues.Will be buying again to repl... See more

Rated 5 out of 5 stars

I ordered a panel heater from this Company which needed to be delivered to the North of Scotland. Unfortunately it got damaged in transit. I got in touch with the company and they had another one sent... See more

Company replied

Rated 5 out of 5 stars

I ordered a panel radiator and selected the wrong size, due to my own incompetence. I contacted James in customer service and explained my mistake. He told me to return the original radiator an... See more



Company details

  1. Boiler and Heating Service
  2. also in
  3. Radiator Shop

Written by the company

Adax Solaire is the UK’s authorised distributor of ADAX electric heaters, trading from North Yorkshire since 2009. Focused on providing great customer service and aftercare. As well as the best quality WiFi-enabled panel heaters, infrared panels, electric heated towel rails, bathroom heaters, and outdoor patio heaters with fast and cost-effective shipping. With over 25,000 customers and UK stock held for fast dispatch, expert advice is available by phone on 01325 717 899.


Contact info

4.8

Excellent

TrustScore 5 out of 5

73 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(73)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service ,and delivery and…

Excellent service ,and delivery and well made heaters,although fortunately my son is good at DIY as the latest heater we purchased ,the plastic earth prong had snapped off on the plug so had to renew the plug.Apart from that they work well .

October 20, 2026
Rated 5 out of 5 stars

Heater panel

I bought the heater panel from Solairquartz on the 19th October on the recommendation of my electrician I found Solairquartz are very good in their service and the staff are very efficient most probably I will use their service in the future

October 19, 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, prompt delivery

October 7, 2026
SolAire Heating logo

Reply from SolAire Heating

Thank you, pleased to hear the order went smoothly

Rated 5 out of 5 stars

Great Service

The company was very helpful when I called for information before placing an order. I then ordered the exo ceramic core radiators online. Ordering was straightvorward and they arrived promptly within the 2 hour time slot I was given.

September 25, 2026
SolAire Heating logo

Reply from SolAire Heating

Thank you for leaving a review! Glad to hear that

Rated 5 out of 5 stars

Great product

Great product . Very reasonably priced . Added the extra heat where it was required . Shipped to IOM at a minimal cost and received within 7 days .

October 8, 2026
SolAire Heating logo

Reply from SolAire Heating

Thank you for the review. I have family in the IOM, so I'm always pleased to see orders reach the island smoothly!

Rated 5 out of 5 stars

Brilliant Product and Customer Service

After a shocking discovery in early October that my three, Climaster heaters no longer worked (the WiFi thermostats couldn't connect because the company had gone into liquidation in March), I turned to SolAire Heating and chose the Norwegian Adax heaters that work perfectly, with or without WiFi. And SolAire operates a free, next-day delivery system, which enabled me to book an electrician quickly, knowing that the heaters would arrive in time. So, before the end of the week, the near-freezing temperatures (in Scotland) gave way to a warm home. Thank you SolAire Heating!

October 11, 2026
SolAire Heating logo

Reply from SolAire Heating

Really appreciate the great review. Please get in touch if you need anything else

Rated 5 out of 5 stars

Very happy with service

Very happy with service. Even handled an exchange based on one of their products i purchased via b&q which was surprising and welcomed

October 13, 2026
SolAire Heating logo

Reply from SolAire Heating

Thank you! Pleased that we could help

Rated 5 out of 5 stars

The customer support from SolAire have…

The customer support from SolAire have been absolutely brilliant. Had a damaged radiator in transit and a replacement was sent the following day. I highly recommend them for their service and delivery is next day.

October 11, 2026
SolAire Heating logo

Reply from SolAire Heating

Thank you, really appreciate the review. Sorry to hear that it didn't go to plan first time. But glad we could fix it quickly

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