Excellent service ,and delivery and well made heaters,although fortunately my son is good at DIY as the latest heater we purchased ,the plastic earth prong had snapped off on the plug so had to renew... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Adax Solaire is the UK’s authorised distributor of ADAX electric heaters, trading from North Yorkshire since 2009. Focused on providing great customer service and aftercare. As well as the best quality WiFi-enabled panel heaters, infrared panels, electric heated towel rails, bathroom heaters, and outdoor patio heaters with fast and cost-effective shipping. With over 25,000 customers and UK stock held for fast dispatch, expert advice is available by phone on 01325 717 899.
Contact info
New Row, DL11 7AW, Eppleby, United Kingdom
- adax-solaire.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
Even if I had a problem with the items delivered they were very nice and resolve the issue very quickly, the customer service is very good.
Have made quite a few purchases and…
Have made quite a few purchases and always pleased by quality, delivery etc. Thoroughly recommend!
Quick and easy platform to order from
Quick and easy platform to order from, quick delivery and hassle free.
Highly recommend great service
Excellent service ,and delivery and…
Excellent service ,and delivery and well made heaters,although fortunately my son is good at DIY as the latest heater we purchased ,the plastic earth prong had snapped off on the plug so had to renew the plug.Apart from that they work well .
Heater panel
I bought the heater panel from Solairquartz on the 19th October on the recommendation of my electrician I found Solairquartz are very good in their service and the staff are very efficient most probably I will use their service in the future
Quick delivery
It was easy to use the website and delivery was quicker than advised
Great Service
The company was very helpful when I called for information before placing an order. I then ordered the exo ceramic core radiators online. Ordering was straightvorward and they arrived promptly within the 2 hour time slot I was given.

Reply from SolAire Heating
Great product
Great product . Very reasonably priced . Added the extra heat where it was required . Shipped to IOM at a minimal cost and received within 7 days .

Reply from SolAire Heating
Brilliant Product and Customer Service
After a shocking discovery in early October that my three, Climaster heaters no longer worked (the WiFi thermostats couldn't connect because the company had gone into liquidation in March), I turned to SolAire Heating and chose the Norwegian Adax heaters that work perfectly, with or without WiFi. And SolAire operates a free, next-day delivery system, which enabled me to book an electrician quickly, knowing that the heaters would arrive in time. So, before the end of the week, the near-freezing temperatures (in Scotland) gave way to a warm home. Thank you SolAire Heating!

Reply from SolAire Heating
Very happy with service
Very happy with service. Even handled an exchange based on one of their products i purchased via b&q which was surprising and welcomed

Reply from SolAire Heating
Heaters really work well
Heaters really work well, retain heat after being turned off. Very happy with them.

Reply from SolAire Heating
The customer support from SolAire have…
The customer support from SolAire have been absolutely brilliant. Had a damaged radiator in transit and a replacement was sent the following day. I highly recommend them for their service and delivery is next day.

Reply from SolAire Heating
Super service and fantastic heaters fab…
Super service and fantastic heaters fab looking and so easy to use with remote access brilliant.

Reply from SolAire Heating
Attractive price backed up by delivery…
Attractive price backed up by delivery via a professional company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.














