AdbandReviews 

424
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Happened on two occasions now within 6 months. After payment has been taken online you are contacted to advise that the price was under review and further payment was needed to complete the order. Rea... See more

Rated 5 out of 5 stars

I have used adband twice - and on both occassions found them to be very helpful and courteous. I have rung and spoken to the sales team several times and on each occassion I have found them to b... See more

Rated 5 out of 5 stars

I was ordering wristbands for my Rotary Club and needed to refer back to a committee a couple of times, but Adband were brilliant - patient, interested without being pushy and waited for us to make ou... See more

Rated 5 out of 5 stars

We have used Adband on several occasions now and have been really pleased with your response to our request for revised quotations and delivery dates. These have been sent by return to enable orders... See more

Company details

  1. Promotional Item Store

Information provided by various external sources

The Original Wristband & Lanyard Shop. Customised wristbands and lanyards for all occasions. We cater for every customer, from the UK’s biggest companies and charities to local sports teams and social clubs.


Contact info

3.9

Great

TrustScore 4 out of 5

424 reviews

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3.9

All reviews

(424)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very professional and prompt service.

I was unable to find details about previous orders as a colleague that has now left the company dealt with our previous order. With the details I had the member of staff on the telephone was able to accurately find the necessary information and assist me with our new order. Very helpful service.

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Quality and punctuality on the delivery

We were very please with the order from the start, the girls were polite, patience and helpful.
They got the right information regarding their products, quick in answering any question.
the quality of the product was good and the delivery even was even before we arrange it.
Well Done
The Mexico Tourism Board

January 15, 2014
Unprompted review
Rated 2 out of 5 stars

Shoddy customer service. My order had to be taken over by a supervisor or it wouldn't have been processed

I ordered some shopping trolley tokens form Adband. To begin with I must have go the YTS because when I chased my order after a few days to make sure it was in progress, it wasn't. Luckily I had got through to a supervisor and she then took over the order to make sure it happened.If I hadn't called I could see that my order would have slipped through the net. The goods eventually arrived on the 'delivery takes up to' date. If they had come a few days earlier it might have been a bit of a wow factor to impress me but they didn't. The tokens are screen printed and looked nice when they arrived but the quality is poor as we have already had a few break and the printing rubs off really easily. It might have been nice if they had warned you that this might happen, in which case I would have considered an engraved option or a different finish. I'm afraid they haven't done anything that would have be rushing back to buy from them again.

January 15, 2014
Unprompted review
Adband logo

Reply from Adband

Hi Keiran,

Thank you very much for your review. I am very sorry to hear that you were unhappy with the service that you have received at Adband and your review has highlighted some issues that we will be investigating further with our sales teams.

Our systems have recently been upgraded with state of the art order processing software to guarantee that all future orders are processed quickly and accurately and I would be in touch to offer you a discount on your next order to ensure that you are completely satisfied with our products and service in future.

Rated 5 out of 5 stars

ORDERED IT, GOT IT, NO FUSS

We had used them before for the same things and they found our old order so I didn't need to sort through loads of paperwork to find all the details which is great as when we changed our systems it became hard to look back on archived orders. Requested an updated quote in case of price increase, I think the whole process took a day from being asked to order to actually placing the order.
Just what you need from a company when you are ordering something you know little about, they just did what I asked, shame we do not order from them more often as would make more life easier.

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

a great way to raise money for charity at a very reasonable investment level

I ordered 3,000 silicone wristbands and was impressed with the service I recieved. Adband matched the pantone of our logo and it didn't cost more to have 3 different coloured bands with the same design.
I am part of a network of 21 children's charities attached to one of the biggest media groups in the world, and now all the other charity managers are looking at buying the wristbands too. I have just enquired about ordering upto 100,000 and the staff were really helpful as the request was complicated by needing 20 different radio station logos alongside one charity logo.

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised :)

My company were looking for ad loop key rings to give out at an expo and found Adband prices to be very competitive. I emailed a query over regarding whether our logo & my design idea would fit on the loops and within a couple of days, not only was there a reply but a proof sent back, even before an order was seriously contemplated, never mind placed. This was great communication and very clever salesmanship...it was sold on me!
I was rather dubious as to the quality of what seemed to be the cheapest priced 'Ad loops' on the market but was pleasantly surprised on delivery. We now share our key rings with ALL of our customers. An all round very pain free purchasing experience and excellent service provided. I'll definitely be buying more products in 2014 and beyond. Thank you.

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!!!

I have nothing but praise for this company, friendly staff on the telephones, great choice of colours, briliant price, excellent delivery times and when bands arrived, great quality.
We have some very happy children in our school who proudly show off their "Star Award" bands

January 15, 2014
Unprompted review
Rated 4 out of 5 stars

Bright Bugs hit the target

We ordered some personalised sticky bugs for a promotion. Once we had ironed out the query regarding method of payment, delivery was slick and the products exactly what we wanted. Would recommend that alternative ways to pay can be made available to schools who don't pay by proforma.

January 15, 2014
Unprompted review
Rated 5 out of 5 stars

Great service!

Contacted, had quotes, refined order, ordered, delivered - perfect! Very good communication - both email and telephone. Would definitely consider using again.

January 15, 2014
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

We recieved printed wristbands which rubbed off within days of wearing them. When I emailed Neesha to ask about them she was quick to solve the problem and help us out providing us with some debossed bands to keep our people happy. Was very pleased with how quickly we was dealt with.

January 15, 2014
Unprompted review

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