AdCreative.ai Reviews 4,155

biggest scam there is! the keep taking money if the creditcard, promise refunds but never deliver! stay away! also the ai is really not that good

The overall experience with this new AI venture has been excellent. The platform is built in a way that’s intuitive, fast, and efficient, and the market behind it is just as impressive. On top of that, the team is highly responsive, making it easy to get answers or support whenever needed.

I had an unexpected subscription charge and reached out to AdCreative.ai for support. At first, I was worried about the situation, but their team responded promptly and handled everything professionally.

After explaining my situation, they reviewed my case and approved a full refund, which I really appreciated. The process was smooth, and communication was clear throughout.

Thank you to Jacob and the team for resolving this quickly, great customer support experience.

Approved refund not received after 14 business days — their own stated deadline.
I cancelled my subscription and AdCreative.ai confirmed a full refund of €360.39 in writing on April 1, 2026. They gave April 24 as the final processing date. Today is April 24 and the money has still not arrived. Their response today was vague with no new commitment.
To make matters worse, they are hiding and limiting customer comments on their Instagram page, clearly to suppress negative feedback from other affected customers.

I tried it and found it's not for me right now. Amazing features though and very well in the future I will start using it. Due to me being away on work trips I must have missed the 'end of trial period' email and was automatically subscribed to the default program. It only took one email to correct that. And a very fast response confirmed that I cold still cancel en no charges would be made. No discussions and very friendly. I love that!

AdCreative.ai has streamlined my ad creation process. The platform generates high quality creatives fast, saving me hours of work. I love how easy it is to test multiple ideas and improve performance. It feels like having a smart marketing assistant that actually understands what converts and helps scale campaigns efficiently.

Already seen loots of negative reviews around charges. Well same happened here, was charged for a full years subscription in Jan, firstly, there was no reminder or email before the charge and when I reached out they only agreed to refund a certain %.
it’s now end of April and the only emails I get are apologies or mails to stall the refund process.
Be very careful of this company

Mariá answered my support request within 2 minutes and helped me find a satisfying solution in the following 2 minutes. I hope the refund process will be quick - but for now i am more than happy with the result :)

Gary was helpful. He made my day

I had to delete my previous review about the amazing service i received from Jacob and David, unfortunately. It's a great app for creatives, but the billing is a nightmare. Multiple charges, unexpected hits on my card even after paying a quarterly plan, they kept charging monthly. I even canceled the plan and charged back and they kept charging the new credit card. It got so bad my bank blocked them. If you’re careful with your finances, beware. The free trial is as well a mess. Believe all the reviews about their practices feeling shady and scammy.

Ill admit I was worried I was going to have a big problem. But customer Support Jacob was very Resourceful and helpful. I am very pleased with the service I got in reversing my issue. Thankyou. I wish more companies were like this one.

It was amazing! Jacob was extremely helpful and assisted me with an issue, answered all of my questions, and was very patient with me. 10/10! An exemplary employee!

I can't comment on the service that AdCreative offers because I haven't used it, but I can comment of the quality of their customer service team, Aoife, in particular. I had apparently opted in for a trial subscription and somehow forgotten about it until a charge of $339 for an annual subscription was debited from my account. However, after contacting customer support and providing some verifying information the issue was resolved in my favor and a full refund processed. Because of that, one thing is for certain, should I ever need services such as what is offered by Adcreative.ai, they have my business without any hesitation. It's rare to find quality customer service such as I experienced without any hassle at all. A+! Thank you!

Great customer service !
Thanks for your reactivity the same day.

I spoke to Aoife through email and he was extremely helpful.

Helped me resolve the issue I was having and was really kind in doing so.

Spoke very clearly.

Thanks.

I had an issue with a charge and contacted support.

David handled it quickly and professionally, and the situation was resolved in a very fair way. I really appreciate the help.

The platform can be a bit difficult to understand at first, but the customer support really makes up for it. I would recommend them.

I signed up for AdCreative.ai to test the platform on the free plan. Within literally 3 minutes during the onboarding process, I received a confirmation that I had been charged over $400.

What happened:
During onboarding, you go through a few quick steps and “claim extra credits.” What is NOT clearly communicated is that this action automatically activates a paid “Professional plan.”

This is extremely misleading and feels borderline scammy.

I contacted support immediately requesting a full refund because:

I had not used the platform at all
I never intentionally subscribed to a paid plan
The upgrade was not transparently communicated

Instead of issuing a full refund right away, I was offered:

A 50% refund, or
3 months of access to the paid plan

This confirms to me that this is not a customer-friendly process, but rather a system designed to lock users into charges they did not clearly agree to.

I am based in the Netherlands (EU), where consumer protection laws are strict regarding misleading subscriptions. If this is not resolved properly, I will proceed with a chargeback and escalate the issue further.

Based on this experience, I strongly advise others to be very careful when going through the onboarding process.

Be aware: clicking through too quickly can cost you hundreds of dollars.

I signed up for a 7-day free trial in October 2025 and never actively used the platform. Shortly after, I received official emails from AdCreative.ai stating "Your account is about to be deleted" due to a failed payment. I naturally assumed the service was terminated.
What I didn't know was that AdCreative.ai was simultaneously retrying my card and successfully charging $249.00 per month — without ever sending a single payment success notification. Their own terms state they don't send email receipts, so there was no way for me to know charges were going through.
Most troublingly, in December 2025 they charged my card TWICE within 7 days ($249 on Dec 12 and $249 on Dec 19) — which is not consistent with any normal monthly subscription cycle.
When I contacted support, they refused a full refund, citing their B2B terms and a "7-day refund policy." They offered only a partial refund plus free service credits for a platform I will never use.
I have since filed a formal dispute with my bank (Chase) for 4 months of charges, and submitted a complaint to the FTC documenting their billing practices.
If you are considering AdCreative.ai: be aware that their system will tell you your account is being deleted while continuing to charge your card in the background, with no success notifications and no way to know you are still being billed.

Gary the GOAT was very responsive and helped me troubleshoot my creative generation issues

Refund approved but never processed.

My refund was officially approved by their support team weeks ago. First, they promised it would be completed within 2 weeks. After that deadline passed, they gave a second deadline (first week of April). That deadline also passed.

Since then, I have only received apologies and excuses, but no refund and no clear resolution.

Very disappointing experience. Be careful if you expect customer support to honor approved refunds in a timely manner.