Addison Ross Reviews 

212
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

A delivery mix-up (partly my own doing) turned into a small saga: the parcel was refused and returned, and a swapped parcel meant the wrong item reached their warehouse. But the customer service team... See more

Rated 4 out of 5 stars

We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more

Rated 2 out of 5 stars

Bought one frame from Addison Ross. The order and everything was fine. That's why I gave them a 2 instead of a 1. Problem is, I cannot get rid of any of their advertisements that CONSTANTLY pop up... See more

Rated 5 out of 5 stars

I contacted Addison Ross several months after having received a gift of salt and pepper grinders which I loved, but unfortunately did not work. The service I received reminded of another time. That... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!


Contact info

3.7

Average

TrustScore 3.5 out of 5

212 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(212)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All as hoped for

All as hoped for! X
Yes the free photo was brilliant and looked wonderful. Thanks! Diolch! 🏴󠁧󠁢󠁷󠁬󠁳󠁿

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Photo frames

I ordered 2 photo frames as an engagement gift. The free photographs were a lovely touch and the frames are fantastic quality and came beautifully boxed.

December 18, 2023
Unprompted review
Rated 4 out of 5 stars

Nearly 5 stars

A placemat in my first order was faulty and was promptly replaced, so good customer service there.
However there was no photo with the frame in my second order and no response to my emails.
Otherwise these are lovely products.

December 22, 2023
Unprompted review
Addison Ross logo

Reply from Addison Ross

Hi Jimmy, thanks for your review, we will reach out to see what we can do regarding your missing image!

Rated 3 out of 5 stars

Lovely candles but wrong colour

I’m about to send the candles back… I ordered cherry red candles but got pale blue (in a cherry red box).

January 4, 2024
Unprompted review
Addison Ross logo

Reply from Addison Ross

We are so sorry about this! We will send out a free replacement right away.

Rated 1 out of 5 stars

WHAT? Wrong photo printed in frame!

Their photo printing option is not great so don’t trust it! They inserted someone else’s photo into the frame I ordered and I gave it to my niece unopened as a present! Very embarrassing and careless on their behalf. The shouldn’t offer this service if they can’t get it right or don’t have quality control. Receiving another person’s private photo from their order feels like an invasion of their privacy. What a bad experience.

December 21, 2023
Unprompted review
Addison Ross logo

Reply from Addison Ross

Hi Lucy, we are so sorry to hear about this experience. This is the first time such an issue has occurred with our print and fit service, and we will investigate what happened. We will contact you privately to see how we can resolve this issue.

Rated 5 out of 5 stars

Very pretty photo frames

Very happy with my purchases of 2 silver and white flower photo frames. Purchased for a birthday present. The postage was exceptional especially when it was posted quickly and free to Western Australia. Will definitely be checking out Addison Ross website in the future.

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

Really nice picture frames

Have bought two picture frames and been very happy on both occasions with their quality and the speed and reliability of the delivery. Well packaged. A good company to deal with.

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing Frames

I am absolutely delighted with my recent purchases. From viewing the website to arrival of goods it was seamless. I opted to upload a picture for both frames which I conveniently forgot so when I open the package I was blown away.
I have bought from AR before hence I wouldn’t go past them now, Also, the new innovations are superb. Well done!!!! James McLean

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful frames we were very happy…

Beautiful frames we were very happy with the quality of the product when they arrived. We also selected the option to have photos developed and they were excellent quality as well. Everything arrived swiftly and would recommend to all!

December 13, 2023
Unprompted review
Rated 5 out of 5 stars

Recommended.

Recommended.
I purchased a black lacquered jewellery box from here which arrived quickly and is very well made. A quality item at a fair price.
I will be buying the larger version once it is in stock.

December 1, 2023
Unprompted review
Rated 1 out of 5 stars

DREADFUL

Ordered a frame with uploaded picture for a gift for my daughter.
Email received today simply saying order cancelled, no follow email with an explanation.
Absolutely dreadful service.
Will not be buying from them again...

December 14, 2023
Unprompted review
Rated 5 out of 5 stars

Delighted…..

I have wanted some Addison Ross salt and pepper pots for ever and decided to treat myself.
They are happy and gorgeous and elegant.
Amazingly fast shipping (thank you) gorgeous products. X

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Lovely silver frame. Very well packaged and arrived very quickly. Customer service was exceptional. Will definitely order again

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, quality frame and the fact that they do a free photo print to go inside is amazing! Great service and beautifully presented.

September 4, 2023
Unprompted review
Rated 5 out of 5 stars

90th Birthday Present

A simple and elegant frame for a 90th birthday present. Beautiful, strong box and well packaged inside. Very pleased. Arrived within 3 days and received email regarding time of delivery.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful silver picture frame

Beautiful silver picture frame with blue shagrin leather insert. Bought for an anniversary gift, and very well received by the recipients. Beautifully wrapped with gift box and ribbon and packaged inside a really tough outer box.

September 1, 2023
Unprompted review

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