Adeline Waterson Reviews 

On time, great communication

I placed order 10days ago and not received a single email or phone call regarding this! I rung, emailed and no one has got back to me! Shocking!

I am so disappointed I went back on to the review and changed it to be fairer however since the review I was promised a delivery slot time and date, three hours after that slot I got a call saying they would deliver around 11.30pm who takes deliveries at that time of night so I refused and told them to take it back, I am awaiting confirmation for my money back, really bad customer service or need to change there courier!!

Very good and nice

Friendly, quick and reliable

My bed is absolutely beautiful. Waiting on it getting delivered was terrible no contact from the delivery person until I emailed. My times were between 6pm and 10pm. We agreed he left it in my back garden i don't know what time it was delivered. Opening the bed there wasn't a middle spar and also no screws. I wasn't pleased with the company at all. I don't recommend this company

Very happy with my new bed, delivery did come late but I’m happy with the quality

haven’t received my product yet. struggled to get ahold on them over the phone and on message but could get ahold on mail with fast replies. just wish you could be updated on where the parcel is.

Still waiting for our order, had to email twice to chase up after the 3 to 5 days delivery, still waiting, no delivery and no updates... so unfortunately a negative feedback.... receiving email for feedback on our purchase and not even been delivered yet, way after the time frame

Absolute sham of communication after several left messages and texts asking where my paid order was not one reply was given. Id waited in for an order supposedly delivered 10am to 2pm it never came ..i called them left voice mails and texts they picked up the texts but still no call back. At night time I received a message from the delivery driver saying it would be the following day. He turned up with a young lad that I was stronger than to deliver a superking free standing headboard that was very heavy. My husband had to help carry it to our bedroom upstairs. I paid 19.99 for it to be fitted but guess what ..they hadn't supplied the fittings to honor that oh no ..what a farce. The poor guy said ill come back tomorrow to do it and get you the fittings promised. We told him not to bother and fitted it ourselves with fittings bought off Amazon the next day. I paid 300.00 for the headboard plus an extra service to fit. Absolutely disgusting service. I bought local as i support local buisness but I will avoid this buisness like the plague. I was going to order a new bed from them too but I wont bother now. What a let down

Good. I requested a refund and it was dealt with quickly.

I have ordered a bed and mattress for my elederly parents, that should have been delivered between 11 -14 September.
I have had no communication from the company. I have sent 2 mails to their support contact, both unanswered. I have called 3 times, no answer and you can't leave a message.
I am writing on here in the hope that someone will contact me

Laura Bennison
Order #2562.

Customer service contacted me and apologised. Bed was delivered a week later, parents happy with the bed and the courier who delivered it.
Some compensation was provided.
Thank you!

Adeline waterson has been in touch with me about my concerns concerning missing part and I have excepted their explanation about my predicament and they hope to improve after care service which is good that a company with such a good product can admit their faults, good luck to them everyone deserves a break

Absolutely appalling service from a company!!!
I was informed by text that my bed would be delivered on a 3pm - 9pm slot, but with no tracking details.
9pm came and no sign of delivery, then I received a WhatsApp message at 9.40 saying they were 40 minutes away with my delivery.
At 10.25pm they messaged saying they'd been caught in a road closure and were 28 minutes away.
At 11.27pm I received a message from them saying "I'm really sorry, because of road closures we've been driving around in circles and the driver ended up changing the address by mistake. We're having problems with the maps. It will not show us a proper diversion and we end up circling around and again."
I've tried contacting the company, and as others have mentioned, it's impossible to speak to anyone or even leave a message.
Adeline Waterson, this is an absolute shambles of a way to run a company!!
I'd advise anyone thinking of ordering anything from this company to avoid at all costs.....

Initial experience was fantastic - my email enquiry was answered (with a couple of exchanges) the same morning, and I subsequently placed an order, arranging for a divan with drawers combo instead of a slatted or gas lift bed. I provided the order reference on the same thread where it was confirmed the customisation would be applied, rhough radio silence, until I chased for an ETA, at which point I then received a text from them advising it would arrive tomorrow between 6am and 9pm.

A further text from the delivery company at around 10pm advised it would be a 7am-8am slot which subsequently came and went with no delivery. I understand delivering outside of standard hours, but to set this so early (resulting in me cancelling a personal engagement) to then no show is pretty poor.

I was then advised it would be closer to 10am at around 9.30am, which occurred however, the bed that arrived was a slatted bed, and not the divan ordered. The delivery then had to be rejected.

My email follow up was unanswered until a further chaser, at which point things began to get resolved, albeit delivery wasn’t until the following Saturday and was given a 9-1pm slot which isn’t ideal but at least it wasn’t as early. Bed was correct this time, and the company proactively offered an upgrade (which wasn’t suitable) followed by £50 refund instead to make up for the inconvenience which was appreciated.

The beds of a reasonable quality for the price and if you’re ok to work through the snags with them it all worked out in the end. I have been chased a couple of times to update my review which I’m fine to do, but would suggest pausing now to review systems and processes and resolve the issues would stand them in good stead instead of wasted deliveries and refunds. Customer services have been very apologetic, polite and actively sought to make amends so it’s a shame that easily avoided issues will damage the brand as you (I assume!) grow. Hopefully you work through these issues and get back on track as historic reviews all seemed to be pretty good.

Lovely bed thank you so much

Beautiful bed with stunning headboard. Quality craftsmanship and quick delivery. Paid extra to have ottoman bed built by delivery guys. Superb service from Bilal and Adi who were super helpful and polite and did a quick and efficient build, tidying up after themselves and taking packing etc away. Very happy customer

I highly recommend this store. The bed is of high quality. The delivery was very professional; Bilal and Adil are very helpful and truly strong.

Extremely disappointed and appalled by the level of customer service I’ve received.

I’ve had issue after issue with this bed, the original footboard arrived damaged, the replacement footboard was also damaged, and I then discovered the metal frame the mattress sits on is bent.

To make matters worse, I was given a delivery slot and nobody showed up. It is now the next day and I have received absolutely no communication or explanation.

I’ve called repeatedly over several days and sent multiple emails, but getting anyone to answer or respond has been almost impossible.

For the amount of money paid, this is completely unacceptable. The repeated damaged parts, failed delivery and total lack of communication have caused a huge amount of inconvenience and stress.

I simply want someone to take responsibility, contact me urgently and resolve this properly.

Bed and colour are great.
Bilal and Zee the delivery guys. 5* very polite, friendly and helpful.