Ad Hoc Property Management Ltd - Liverpool Reviews 40

TrustScore 4.5 out of 5

4.4

201 Cotton Exchange, Bixteth Street, L3 9LQ Liverpool, Merseyside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The process of getting a room was smooth, and in less than two weeks they secured me a room which made things easier, being close to mywork place and at most budget friendly. The house share mets... See more

Company replied

Rated 5 out of 5 stars

I know a few people at Ad hoc, but only one person stands out for going above and beyond in their role, and that's Robert Cross. He's intelligent, has excellent communication skills, and offers... See more

Rated 5 out of 5 stars

The staff at Ad Hoc Liverpool office go above and beyond to ensure as a licence holder you have a great experience in many of the rooms available. Lois is always available at the end of the phone sh... See more

Company replied

Rated 5 out of 5 stars

Definitely the best property management company I've dealt with since moving to the UK. Rob here in Liverpool has been wonderful - super friendly, responsive, and helpful. Also totally transparent and... See more


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

  • 201 Cotton Exchange, Bixteth Street, L3 9LQ, Liverpool, Merseyside, United Kingdom

  • 0300 303 5500

4.4

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Lovely Rooms

The process of getting a room was smooth, and in less than two weeks they secured me a room which made things easier, being close to mywork place and at most budget friendly.

The house share mets which I have are great also keeping the whole place tidy and welcoming.

December 24, 2025
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

Thank you for your feedback. We are pleased to hear the process was smooth and that your new place suits both your location and budget needs. It is also good to know the house share has been a positive experience.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

A Good Liverpool Experience

My tenancy experience was for a couple of months, however, it was a good experience. Their response to property complaints was swift & satisfactory.
Even when I was leaving, the whole process was simple and satisfying. In summary, I'll always recommend them in the future.

September 26, 2025
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

Thank you for your feedback. We are pleased to hear your time with us was a positive one, even over a shorter period. It is good to know that any issues were handled quickly and that the move-out process was straightforward. We appreciate your recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The staff at Ad Hoc Liverpool office go…

The staff at Ad Hoc Liverpool office go above and beyond to ensure as a licence holder you have a great experience in many of the rooms available. Lois is always available at the end of the phone should you have any issues. Wonderful woman.

Thanks Ad hoc Liverpool

October 13, 2025
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

Thank you for your kind words. It is great to hear that the Liverpool team has been supportive and that your experience as a licence holder has been a positive one. We are glad Lois has been there when needed and appreciate your message.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

100% recommended agency.

This is an amazing agency where to find a place to start a new life in a new house. The agents are very kind and very efficients with all that we need. I'm so glad I found you. 100 % recommend.
Thank you guys for your job.

August 1, 2025
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

Thank you for your kind words and recommendation. We are happy to hear that you had a positive experience and felt supported throughout the process. Wishing you all the best in your new home.

Kind regards,
The Ad Hoc Team

Rated 4 out of 5 stars

OK company

OK company.
Very cheap rent.
Sign up process very easy

June 30, 2025
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

Thank you for your feedback. We are glad to hear the sign-up process was easy.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Love being a property guardian

Love being a property guardian been with them for years, when I moved to Manchester from London one of their properties was my first home in the city, moved out, then became a guardian with them again after the pandemic and have recently moved back to London and relocated to one of their properties here, would definitely recommend! They are amazing!

June 10, 2025
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

Thank you for sharing your journey with us. It’s amazing to hear that guardianship has worked well for you in both Manchester and London. We’re glad to have you back and really appreciate the recommendation.

Kind regards,
The Ad Hoc Team

Rated 4 out of 5 stars

good service

good service

May 6, 2025
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

Thank you for your feedback! We're glad to hear you’re happy with the service.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Excellent check in procedure

I only moved in recently to the property in Earlestown-Newton Le Willows. Everything is going well so far. I am pleased with the team and the proffesional way they handled my check in.

February 7, 2025
Unprompted review
Rated 3 out of 5 stars

I like my room

I like my room, the environment is friendly. The only thing I haven't liked is there is no heating in my room since I moved in I have communicated but nothing has been done since I checked it

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ad Hoc is an excellent agency

Ad Hoc is an excellent agency, that supported us in the past 3+ years as property guardians. Communication was great, property was an excellent value for money, we were always notified promptly about any changes in licence agreement, had a great chance to participate in competitions among other property guardians, staff was so friendly and easy to approach.
I would like to specifically thank Nadine Ben Laroussi for the huge help that we received when returning our deposit - nothing seemed a problem for Nadine, a real asset to the team who always stayed in touch and went above and beyond to sort out our bank issue.
In 13 years of renting experience in the UK, Ad Hoc is the best agency by all means👍
Special thanks to Lee and Rob from Ad Hoc as well for all the support

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Reciprocal Exchange and Clear Boundaries

Following my discovery, agreement and contract with Ad Hoc, they have facilitated a movement that allows myself, a Property Guardian, and the Property Owners, both flexibility and security. Their method of communication is respectful and helpful.

Ad Hoc allow me to live in a property 'as if' I was tending to my own place. Meaning, they trust me to make the place feel like home. They are also considerate in how they place the guardians in proximity to one another, allowing for space, privacy and a developing community.

I have also cultivated a practical correspondence with the onsite caretaker and have contributed to the resolution of minor issues that come about as a result of living in a shared environment.

As a consequence to these factors, I take great pride in guarding, maintaining and beautifying the space, both indoors and outdoors.

The exchange is reasonable and fair with all parties contributing in reciprocation. I pay a fair amount each month and ensure the safety of the house. In return I receive a functional, enjoyable and comfortable living situation, where boundaries and clear communication are respected.

I look forward to developing and furthering my relationship with Ad Hoc, in my role as Property Guardian.

Many thanks to Lee, Charlie and Nadine from the Liverpool team, my house mate Geoff, and
all the best to all for the year ahead.

Best regards, Dan Nicholson.

January 1, 2025
Unprompted review
Rated 1 out of 5 stars

Radio silence

A week before date agreed for me to move in, I got no reply to emails and calls. Then the day I was to move in they call to say they need more time with checks... the first communication after chasing them for a werk. Luckily my old landlady was understanding. All they did was return money. Who ever replies from adhoc...put yourself in the place of moving day with no where to go.

October 7, 2024
Unprompted review
Ad Hoc Property Management Ltd - Liverpool logo

Reply from Ad Hoc Property Management Ltd - Liverpool

We’re sorry to hear about your experience and understand your frustration. Unfortunately, we were unable to proceed due to missing documentation required during the process. This vetting process is in place to ensure the safety and security of all our property guardians.

We regret any inconvenience caused if you’d like to discuss this further, feel free to reach out on guardiannw@adhocproperty.co.uk or 0151 236 6061

- Team Ad Hoc

Rated 1 out of 5 stars

Avoid at all costs

Was given noticed after I put a complaint in that I was assaulted and the state of the place from other guardians. Turned into a civil court case, they then held court summons for 8 days and they have left me with £10k debt and very homeless.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Where do I start!!

Where do I start!!! ....so last week was a very sad week leaving a beautiful dwelling I'd had the pleasure of calling my home for 12 years! Yes I'd been in the same property as a gaurdian for adhoc ...I could go on and on and thank all the staff over the years but Would just like to thank Rob Lee and Graham theses guys are the best in the business no job ever seems a problem of handyman Graham and Rob and Lee are great guys who have always been on hand to help even on days off.... I hope we will meet again in the future best wishes Craig

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Super Robert

Robert Cross dealt with me through my whole moving process and was incredibly helpful, fast and efficient everything, from dealing with my documents to the viewing and especially check in, all the information I needed to know was delivered in a friendly and concise manner which I greatly appreciated being nervous it put me completely at ease, very proud to be a property guardian and to be a licensee of Ad-Hoc, a massive thank you to Robert and all the Ad-hoc team!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Loving it so far!

Definitely the best property management company I've dealt with since moving to the UK. Rob here in Liverpool has been wonderful - super friendly, responsive, and helpful. Also totally transparent and honest, which I'm sure we all know is an absolute rarity in this business. Thank you!!

April 5, 2024
Unprompted review

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