Ad Hoc Property Management Ltd - London Reviews 81

TrustScore 4.5 out of 5

4.3

City Road, Angel Gate, EC1V 2PT, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Charlie is a legend! From the first viewing to the signing of documents to moving in, everything went smoothly, in large part thanks to Charlie's efforts. We've been in the property for about a we... See more

Company replied

Rated 1 out of 5 stars

Be ready for a rent raise every 6 months. I've been living in the same property under a different company (Lowe) for 2 years, and the rent has never gone up, not even once. Also, they been managing p... See more

Company replied

Rated 5 out of 5 stars

Julius was incredibly kind and attentive throughout the whole process. He explained everything clearly, answered all my questions, and even fast-tracked my check to help me move in sooner. He was ve... See more

Company replied

Rated 5 out of 5 stars

The knowledge, advice, and assistance from Charlie Mcmonagle were not only excellent during my entire renting process but they were key to my success in making the perfect decision on my property choi... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

  • City Road, Angel Gate, EC1V 2PT,, London, United Kingdom

  • 0300 303 5500

4.3

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
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1-star

Replied to 76% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Charlie made the experience great!

Charlie made the experience great!
Great guy.

April 30, 2026
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We are glad to hear Charlie helped make the experience a positive one.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great Charlie

Charlie, Charlie, Charlie, great guy! Very professional and straightforward.
Thank you soo much.

April 30, 2026
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your kind feedback. We are glad to hear Charlie made such a positive impression and that the process felt clear and professional.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Charlie is a legend!

Charlie is a legend!

From the first viewing to the signing of documents to moving in, everything went smoothly, in large part thanks to Charlie's efforts. We've been in the property for about a week now and so far, reported issues are followed up on promptly and communication remains swift and reliable. We would recommend Ad Hoc!

March 31, 2026
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your kind feedback. We are glad to hear the whole process went smoothly and that communication and support have continued after your move in. It is great to know you are settling in well and enjoying the experience so far.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

My guide Charlie Mcmonagle made my…

My guide Charlie Mcmonagle made my Adhoc journey seamless ! A truly professional .

March 13, 2026
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We are glad to hear your experience was smooth and that Charlie’s support made a positive difference.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Wonderful experience

The knowledge, advice, and assistance from Charlie Mcmonagle were not only excellent during my entire renting process but they were key to my success in making the perfect decision on my property choices. The entire renting process was smooth and easy. Thank you Charlie!

March 16, 2026
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your kind feedback. We are glad to hear the process was smooth and that Charlie’s knowledge and guidance helped you make the right choice for your property.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

I’ve just witnessed one of these morons…

I’ve just witnessed one of these morons speeding through Northolt towards Harrow at 50+MPH in a twenty zone. Dark blue hatchback, Adhoc Property in red sign writing, approximately 15:30. All those kids travelling home from school as well at this time. You brain dead idiot!!!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Rent Raise every 6 months and poor management.

Be ready for a rent raise every 6 months.
I've been living in the same property under a different company (Lowe) for 2 years, and the rent has never gone up, not even once. Also, they been managing property on a completely different level. Under AdHoc, the same property has turned into a whole with many H&S issues and regular rent raises.

February 18, 2026
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We are sorry to hear that your experience has not met expectations and appreciate you sharing your concerns.

We would like the opportunity to review the issues you mentioned. Please send the details to complaints@adhocproperty.co.uk
so we can look into this further.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

Rent was raised twise in a six months.

I've been in the guardianship for over 8 years, and I've never seen rent rise so often.

February 18, 2026
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback and for being with us for such a long time. We understand that changes in fees can be concerning and appreciate you sharing your thoughts.

If you would like to discuss this further, please feel free to contact us at complaints@adhocproperty.co.uk
and we can look into the matter in more detail.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Julius was very helpful

Julius was very helpful. He made it clear what being a guardian entails and helped the whole process go smoothly.

January 27, 2026
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We are glad to hear that Julius helped make the process clear and straightforward. It is great to know the experience went smoothly.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Mr Charlie is a great host

Mr Charlie is a great host. We had a great and easy experience becoming a Guardian.,

Thanks to Charlie

December 27, 2025
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your message. We are happy to hear that becoming a guardian was a smooth experience and that Charlie was helpful throughout.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Wow amazing

Wow , my experience is great with mr Charlie, he is so nice and communicate accurately for quick understanding and his fast response

December 27, 2025
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your kind words. We are happy to hear your experience has been a positive one and that Charlie’s communication and quick responses made a difference.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Quick and knowledgeable

I had a really good experience with Ad Hoc. Charlie was very professional. Her showed me different properties and he quickly helped me find something i wanted. He was very informative and friendly. I really enjoyed talking and working with him.

December 8, 2025
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We're pleased to hear you had a good experience and that Charlie was professional, helpful, and easy to work with. It’s great that you were able to find a property that suited you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Seamless experience

Julius is a great guy who made the process of joining Ad Hoc as a guardian seamless for me. I really like the property I’m a guardian for because Ad Hoc have done a great job making it nice inside. I would recommend Ad Hoc as a company to anyone looking to become a guardian.

November 26, 2025
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We are glad to hear the process went smoothly and that you're happy with the property. It's great to know the space is working well for you and that your experience as a Guardian has been a positive one.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

Deceptive and manipulative

They withheld £300 from my deposit for a paint job. I requested photos and/or receipts for services as proof but never received anything.
The reasoning was: First I was told painting was against the policy then told painting in non-neutral colours was against the policy. Then they said I needed permission to paint. This is after initially being told I could do what I want to decorate. They moved the goalpost and it upset me because I painted the walls over a year ago and I had white paint I could have easily painted over if I had been told it was a problem, but no one told me what I had done was wrong despite multiple visits from ad hoc to the property during that period.
I refuse to believe a property with peeling wallpaper, previously existing unfinished paint jobs in every room would require a paint job.
Dean also accused me of removing things from the property but luckily I had video and photos from when I moved in which saved me from further punishment.
They knew I had left the country and could do little to challenge them.
There were mice in the walls. The toilet didn’t even flush when I moved in and i had to replace the toilet seat because it was caked in what i assume was fecal matter and dried blood(looked like a bio hazard). a patchy boiler. One of the windows was glued shut. It doesn’t seem they did any checks on the property before i moved in which is why i was so outraged they took a chunk of my deposit.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great !

Great !! Charlie deserves an award

August 27, 2025
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We're glad to hear Charlie made such a strong impression. Your kind words are appreciated.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great experience

Great experience, Charlie, the agent, was very helpful, always on time, and professional.

August 22, 2025
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback! We are pleased to hear you had a positive experience and that Charlie was helpful, punctual, and professional throughout.

Kind regards,
The Ad Hoc Team

Rated 1 out of 5 stars

bad management

bad management, all they do is giving hassle, i had someone to help me but kicked out by inspection guy. regarding i sent request as the told me about any attendance without me being there is kind of breaching the contract. they will walk all around your place with boots and take pictures of whatever they want when you ask explanation they will send you warning.(Door, Wall, Appliance, Floor, Toilet, kitchen) all in bad state had to fixed from scratch and before even i live for 1 month i received warning for not telling about visitor which he is not visitor plus i informed the about him he is there only for a day to help out but email is on auto reply i still sent that as proof.so decided to move out waste of money and energy.

August 13, 2025
Unprompted review
Ad Hoc Property Management Ltd - London logo

Reply from Ad Hoc Property Management Ltd - London

Thank you for your feedback. We're sorry to hear about your experience and understand your concerns. Situations like this are not what we want for any of our guardians, and we’d like the opportunity to understand more about what happened.

Could you please email the details to complaints@adhocproperty.co.uk
so we can review the situation and follow up appropriately?

Kind regards,
The Ad Hoc Team

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