adidas United Kingdom Reviews 

If I could give 0 stars I would! We never received our order instead received a used already worn item. We do the form to return it immediately the same day and the next day it was posted back. Proof we had zero wear out of it. HORRENDOUS Experience with customer service (lack of!!!!) same idiots writing back using a script sorry your item has been used and not returnable ! You think !!!!!!! We bloody received it like this !!!!!!! A£100 down the drain then for Us. Horrible company

My experience was good, had a problem with the delivery of what I ordered and it was solved quickly and with no issues.

Nothing to complain about.

Simply, ordered 6 pairs of socks, arrived, packaging all damaged, socks all detached from eachother! and 1 WORN pair, yes a WORN pair, faded, at the toe and heal, full of bobbles and things stuck to them, and smelling faintly of washing powder!!! Are you actually serious, raised a return, had to click other as the returns menu didn't have an option for 'worn socks' complete idiots, never been so disgusted and insulted in my life!

The product is defective. I have bought 3 pairs of trainer's now and everyone rips my heels to shreds. They are so uncomfortable to wear.

Utter joke of a company, sent me second hand jogging bottoms with an oil mark on them. I sent back as requested by web chat, but am now told that I am not eligible for a refund, despite telling them straight away and returning with a note describing the issue

Been waiting for an exchange due to be delivered on 8th of jan,,evri been waiting for parcel since the 5th,,6 phone calls,,and yet been told id get refund which never came rang again,,then told there still on way so no refund yet,, customer service shockingly terrible ,,and still waiting

Entered the draw for a limited edition Xbox Minecraft controller. Received a notification to say I had won one of 5 controllers. Didn't hear anything else. Tried to contact to see what was happening. Said they were looking into it. Just recieved a notification two days later to say sorry I didn't win. Got back in touch said it was an error and that was it. Nothing else. Unfortunately id already told my disabled child I had won him a controller now I have to explain that Adidas are liers

Raised multiple orders for trainers, the delivery date shown to you is wrong. The site showed three day delivery and then didn't move after 10 days and was cancelled down. I raised a new order for different shoes after this, which showed the same, I complained and asked if there was a delay could they let me know as I would order other shoes, I was told to wait 14 days to let them check stock before shipments which is not mentioned. They said they would send me an email update which never happened. Another ten days pass and this is cancelled too. The live chat is unhelpful and copy & pasted scripts which do little to help. Poor customer service.

Awful delivery and customer Service - to have a delivery arrive in a wet, opened box, I initially rejected the order and complained to Adidas. They advised me to call the courier and accept the order, highlighting that they would resolve the issue with an exchange.

Only to be asked to return the item to the ware house and wait for a refund to be able to re order my item if it is still available in stock.

A wasted day being home to accept a delivery, 2+ hours wasted on live chat and calls with friendly but useless customer service agents that are not able to do anything without a manager, not being able to transfer calls - resorting to the same solution - "email us"

Customers do not want to waste their time trying to resolve mistakes you make Adidas. We are paying customers and do not work for you.

Great brand, good products - absolutely disgusting and terrible service.

Drop Evri as a delivery partner, there is a reason why they are "cheap" and have unskilled delivery contractors delivering items in 15 year old Nissan Micra's

I bought some Wonder Mauve women’s campus 00s shoes, It came rattling around in a shrivelled up box, when I opened the box they were the wrong colour, they were grey instead of pink, this was an issue as the grey version of the campus 00s was £50 pound compared to the pink ones I bought for £90, so I was overcharged. When I put them on they were massive on me, I bought a size 6, which is what my usual size is in any other shoe, and I thought it would be okay considering their website states that it is true to size, overall horrible, never again.

Experiencing a problem with the order collection, I could not believe that Adidas can provide such poor customer service. Reading all recent comments here, I am shocked that it is a common practice. 4 phone calls, 7 chat sessions- calculate the wasted time. Add frustration and the humiliation that someone questioned my level of intelligence or integrity. They refused to connect me with the manager on duty, they refused to provide me contact details for submitting a complaint and they lied that a manager will call me immediately after "the meeting" or within a day- twice. My case is not a rocket science. At the collection point they refused to give me the parcel without a barcode despite the clear instructions of Royal Mail- present this email or SMS and a valid ID. What I requested from Adidas was simply to contact Royal Mail and redirect the delivery to my address. I believe Royal Mail wants to keep them happy as a business client. I hope Adidas monitors the customer feedback across the web and will act adequately. For someone like me- loyal to the brand for decades, believing in their corporate prestige and social consciousness this is beyond disappointment.

After writing a bad review over half a year ago I avoided shopping with Adidas.

Ended up ordering a sweatshirt for £64 from £160

The collar is in shocking condition, its hard to explain but adidas should not be selling goods in this kind of terrible condition.

More fool me as I've brought a sweatshirt with the exact same problem. The refund process is annoying and takes ages but you do eventually get your money back.

Adidas stop selling clothes in shockingly bad condition. Your waisting customers time . Throw the stock in the bin or tell customers its not in new condition.

Anyway I'm definetly not waisting any more time.

P.s. your £10 voucher for recommending a friend works on probably 2% of your items. Items that are overpriced.

It's a clever idea to get people browsing but at the end of the day we are not stupid

Your rep is going down the drain

Placed an order item turned up was totally different item that I ordered spoke to online chat he said send me items back I’ve done so and still not received a refund. They said refund is being rejected because you sent the wrong items. Keep going round in a circle pointless

Ordered goods in sale said in stock half price not sent now saying if I want item it's full price don't advertise a product if its not available no customer complains number or email I'm off to nike

Extremely frustrating customer service experience.

I initially received a pair of shoes that arrived in poor condition, with visible damage/creasing on the upper, making them look improperly handled. I contacted adidas and returned the item for an exchange.

Unfortunately, the replacement I received appeared to be the same pair again, with the exact same visible damage on the upper, which was extremely disappointing and raised concerns about whether the item was properly checked before being sent out again.

I requested an exchange rather than a refund because the shoes were purchased on a special offer, and a refund-only solution would have meant paying significantly more to reorder once the offer ended.

Since then, I’ve received contradictory information from different customer service agents. Some emails stated I could choose a refund or exchange after inspection, while others said exchanges were not possible at all.

To make matters worse, I was repeatedly instructed to submit a return claim through the adidas website, but the system does not allow this for my order. Every attempt results in an error message stating “There are no items available for a claim from this order.” I provided screenshots and explained this multiple times, yet continued to receive the same copy-and-paste instructions.

I have spent an unreasonable amount of time trying to resolve an issue that was not my fault, with no manual solution offered and no ownership taken. The lack of coordination between teams and the broken returns process caused unnecessary stress.
This issue first started in November, and it is now January with no resolution in sight.
Very disappointing experience from a brand I’ve been loyal to.

What a useless customer support. Animals might be more intelligent than their useless agents. There is absolutely no way to reach customer care less than 45 min. And their agent will go left and right , even to explain the issue it took me another 20 min. They never respond to emails, despite multiple attempts. If you are lucky you will get same response which you might have received 20 days before.

Absolutely rubbishy, useless, fraudulent company, stay mile away from them if you want peace of mind.

“Payment rejected” on this useless website despite £000s of credit available. Cheap non English speaking customer services.

Bought trainers in London store. They split after weeks so contacted Customer Service. Utterly hopeless. They will not allow me to mail the trainers back for exchange or refund as that doesn't apply to shop bought items, only online? The shop phone number is not available and Customer-lack-of-Service will not provide it.
They are insisting I make 6.5 hour round trip to store to ask for exchange.
If I could call them first then at least I could guage their likely response. £130 trainers should last more than a few weeks.

Such a shame one dept can give what should be a reputable sports brand such a poor name. 💩 Service

Dreadful online service. Adidas use Evri.
Evri steal parcels and have no decent tracking system.
Adidas are not responding and I am left chasing them for a replacement . Happy to take your money not happy to sort out a problem.
As a once loyal customer I will not buy from them again after such awful service

Just purchased a pair of Adizero ZG golf shoes. I wanted the lightest shoes I could get to ease my holiday luggage weight limit a bit. All the ads make them out to be amazingly lightweight, so for over a hundred quid I was expecting something decent. They look ok but that’s it. The two shoes come in at 750gr which is virtually identical to all my other golf shoes. (I take size 8UK/42EU so not even large feet. My existing shoes are Ecco Biom which I bought 4 years ago and weigh the same). Really disappointing