Worst possible retail experience not worthy of this brand. I ordered online 24 days ago and still - after 4 contacts - no-one can tell me where the items are NOR can give me a refund! Pathetically... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fulfilment efficiency is absolute pus! Ordered two weeks ago and still not shipped. Request for follow up and status update completely ignored. Their 3PL fulfilment is not up to scratch, nor is the... See more
After weeks of waiting on order emails ignored contacted adidas directly Order still not sent but told they had to send it for me to return it then wait weeks for refund DO NOT BUY ADIDAS ONLINE... See more
Purchased a pair from Oxford st flagship store, after 45 mins of trying to find sizes ect, only to discover when I got home that I was given two left feet!! Unbelievable incompetence from overstaffed... See more
Company details
Information provided by various external sources
Shop for adidas shoes, clothing and collections, adidas Originals, Running, Football, Training and more at adidas.com.au.
Contact info
Queen Street 88-112, 4000, Brisbane City, Australia
- adidas.com.au
1.3
Bad
178 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Ordered a mens hoodie on a Monday and…
Ordered a mens hoodie on a Monday and it arrived on Friday of the same week. First class communication from order process to delivery. Quality item as you would expect from adidas. Will buy again with confidence from this site. Go adidas team during this difficult covid situation in Melbourne.
August 21, 2020
Unprompted review
Great easy to use site
Great easy to use site, easy payment system and options fast delivery.
July 11, 2020
Unprompted review
Shame shame Adidas advertising shoes…
Shame shame Adidas advertising shoes for sale and not having the stock canceled order 3 weeks later but still saying stock available on line and same on eBay please get your act together please
July 10, 2020
Unprompted review
Waiting on a refund since 25th May :(
Waiting on a refund since 25th May. Tried to be patient (what with the coronavirus delays), however I have sent multiple emails with no responses, cannot call anybody or even contact someone in messenger chat. I sent my package back instantly, and they received it without issues but I just want my money back. :(
June 29, 2020
Unprompted review
I ordered a pair of ultra boost on the…
I ordered a pair of ultra boost on the 17th June. I am still waiting for the email confirmation and tracking details. I have tried contacting them but no response because I don’t have a order number.
June 23, 2020
Unprompted review
High quality
High quality, one of my favorites when it comes to active wear, good service but bit expensive.
May 30, 2020
Unprompted review
I am still waiting for a refund almost…
I am still waiting for a refund almost a month later. Phone number is disconnected and no email replies. I’m in shock!
May 26, 2020
Unprompted review
ZERO out of 5 star rating
ZERO out of 5 star rating. Do not use their online services. What you read in this forum is true. Their customer service has every perfect excuse to pass the blame like Auspost or coronavirus or holiday period, etc... I've waited for 21 days for a pair of shoes. Still no sign of it. I've raised the issue with my bank for a charge back. Ring consumer affairs if you have to. Exercise your rights. It doesn't make sense to wait over a month for a "Express Post" parcel to arrive from within Australia.
May 4, 2020
Unprompted review
Order placed 2 weeks ago and it hasn't even been shipped!
Worst customer service ever. I bought some items from them 2+ weeks ago and they haven't even been shipped. Tried to contact them by phone with no success. In their chat they're useless. Sent an email, no response.
Do yourself a favour and do not order online. They are clearly not dispatching orders and they're just taking your money (look at others' reviews)
April 20, 2020
Unprompted review
ADIDAS SHAMEFULL SERVICE
I BOUGHT PAIR OF SHOES FROM THEM .AND I GOT THE SMALLER SIZE I TRIED TO CONTACT THEM AS PER THIER STUPID POLICY YOU CANT EXCHANGE THE SHOES FOR DIFFERENT SIZE YOU CAN REFUND ONLY .SO AS I DID SEND THEM THE SHOES BACK . AND HAVENT SEEN MY REFUND IN MY ACCOUNT FOR WEEK AND I CONTACT THEM AGIAN OVER A LIVE CHAT AND THEY TOLD ME IT WILL TAKE SOME TIME TO REACH WAREHOUSE AND THEN I WILL TAKE MORE 2 WEEKS TO ACCESS IT AND THEN IT WILL TAKE MORE 3 BUSINESS DAY TO COME TO MY ACCOUNT WHAT A SHAME I WASNT EXPECT THAT FROM I WILL NEVER BUY FROM THEM AGIAN ... HORRIABLE SERVICE
April 8, 2020
Unprompted review
What a joke adidas
What a joke adidas! Do yourself a favour and don’t bother ordering online as they are useless! First time purchasing from adidas online and never again. Sent 3 emails which weren’t answered and rang the 1800 number to get a voice message to call a 1300 number which didn’t even work. Spoke with chat online whom wanted to tell me the Coronavirus is the reason they don’t have a contactable phone number at the moment. The last time I checked you can’t catch the virus over a phone call! What a joke and they expect you to believe their lies due to obvious incompetence. I ordered a tracksuit for sons birthday a week ago yet still waiting to be posted! This company is a joke! Don’t bother with them. Quick to take your money but offer NO customer service and just excuses. Wake up adidas, this is not good business. Will NEVER order from you again.
March 20, 2020
Unprompted review
BAD shopping experience
Order over the internet on the 2 Feb 2020, waiting for 16 days before they can despatch, try to track the item on the 27 Feb 2020 and I can see it sent to the wrong address twice and it shows on the Australian Post that the item now is been delivered in VIC and I live in NSW.
I tried so many before I can speak to one of the customer services over the phone. They need to wait until they get the parcel back to the warehouse before they can issue me the refund, which isn't really fair to me, what if they will never get the parcel back from the wrong address they have sent? Really bad shopping experience, I will never ever go back again!!!!
February 27, 2020
Unprompted review
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