Adler & Rochefort Reviews 

1
TrustScore 3.5 out of 5

3.7

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Company details

  1. Insurance Agency

Written by the company

Adler & Rochefort is an insurance intermediary based in Lagos, in the Algarve, registered with the Portuguese regulator ASF under number 425591790/3 and authorised to operate in Spain under the freedom of services regime. We work with international residents, families and business owners who have chosen to build a life in Portugal — British, Dutch, French, American and many others. Most of our clients come to us with the same problem: policy wordings in Portuguese, cover they cannot verify, and no clear answer when something goes wrong. Our approach is deliberately different. We explain your cover in your own language, in writing, before you commit. We assess whether the sum insured actually reflects what it would cost to rebuild or replace, rather than simply quoting the lowest premium. And when you need to claim, we handle the insurer on your behalf. Every client has access to our secure online portal, where policies, certificates and claims are held in one place — not scattered across email attachments. We arrange health, home, motor, marine, professional liability and business cover, including local accommodation and hospitality risks, working with insurers such as Allianz, Zurich, Médis, Hiscox, MGEN, APRIL and Asisa. Founded by Hugo Gonçalves, with over twenty years in international tourism and hospitality and ongoing qualifications through the Chartered Insurance Institute in London.


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3.7

Average

TrustScore 3.5 out of 5

1 review

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3.7

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1 review in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service and support

⭐⭐⭐⭐⭐ Excellent service and support

I had been trying to arrange private health insurance in Portugal for almost a week and was getting nowhere. From the moment I contacted Adler & Rochefort, everything became so much easier.

Hugo was incredibly quick, responsive, patient, and genuinely helpful throughout the whole process. He explained everything clearly, answered every question I had, and made sure I had the documents I needed. Even when the official payment receipt was still being processed, he went the extra mile and prepared a formal confirmation of payment for me in the meantime.

The whole process was handled so smoothly and quickly, and I always felt that I was being properly looked after rather than simply sold a policy.

I would 100% recommend Adler & Rochefort, and I will definitely be coming back to them whenever I need help with insurance or other services in the future.

Thank you, Hugo, for all your help!

August 20, 2026
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Reply from Adler & Rochefort

Dear Adrine,

Thank you for taking the time to share such a detailed review — it is genuinely appreciated.
Arranging private health insurance in Portugal can feel confusing at first, particularly when you are new to the market, so I am glad the process became clearer and more straightforward once we started working together. Making sure clients understand exactly what they are buying, and have every document properly in order, is central to how we work.

It was a pleasure to assist you, and we look forward to supporting you again whenever you need help with insurance or any of our other services.

Hugo Gonçalves

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