Adler Local Reviews 20

This company did me dirty! Paid them for 3 months over $1200 and they kept saying that the SEO they were implementing on Google and my Instagram account for Photography services takes 30-60 days to kick in. At the end that number changed to 60-90 days. I should have known when the first sales gal named Tara and/or Whitney (stay away!) promised they would help me re-design a logo - and then the first week I paid them they said they can't do that even though they essentially said there would be a graphic designer on my team if working with Adler Local. If you work with them you need a refund policy that guarantees results. Also, they kept putting me on the phone with difference people. And they refused to post multiple pictures (in a a carousel, for example) and they didn't use hashtags which I thought was odd, but said that AI is now searchable with just the words in the copy. Definitely don't recommend anyone else wast their precious marketing dollars working with the company. So disappointed!

We've seen real growth in new business since working with Adler. Just a great experience from the beginning. Special thanks to our account manager Vasariah, she's done an amazing job. I've already recommended them to friends.

I didn't receive the results expected. However, moreover, I was upset that they continued to charge my CC on file for 2 months after I cancelled.

I feel compelled to share my experience with Adlerlocal so that other small business owners can avoid the stress, frustration, and financial loss I went through.

In May 2025, I signed up for Adlerlocal’s “organic marketing” package at $499/month. I was told this would include social media management, Google Business optimization, Yelp and Google review responses, and real lead generation using organic strategies. As a small beauty business owner, I trusted their promise and expected to see measurable growth or client interest.

But from the very beginning, the service was extremely disappointing. They simply set up automated posts on my Instagram and Facebook accounts using repetitive, AI-generated images. Many posts were reused multiple times. There was no strategy, no engagement, and no visible marketing effort.

After the first month, I saw:
• No new clients
• No leads
• No engagement
• A decline in follower count

I immediately asked for a performance report. They told me they don’t provide written reports and could only discuss results over the phone. I explained that I needed documentation. They refused. I told them clearly that I was not satisfied and did not wish to continue without proof that their service worked.

Despite that, they charged me again in June — without my permission.

Then, on July 8, they withdrew another $499 from my account — a full month after I had already told them to cancel. I had to dispute all these charges with my bank.

This company has shown:
• No measurable results
• No transparency
• No written communication
• No accountability
• And repeated unauthorized charges even after cancellation

I’m not a marketing expert — I trusted Adlerlocal to do what they promised. Instead, I received nothing of value and am still trying to recover my money. Their actions are misleading, unprofessional, and, frankly, feel predatory.

I strongly advise any business owner to stay away from Adlerlocal.

I highly recommend Adler Local, they have done wonders for my business. My account manager Esther has been of great assistance in guiding me through the process which is easy with her expertise. I have referred many of my business friends to Adler.

Adler Local is a fantastic company, very understanding and helpful in every way possible. I saw major changes when they started to help me. My customer base increased and I'm very grateful to have them help me improve my marketing and sales.

Adler Local has positioned itself as a go-to solution for businesses looking to improve their presence in local search results. By blending advanced technology with expert-driven strategies, the platform excels in local search optimization, reputation management, and social media engagement. Their local search services are designed to enhance search engine rankings, effectively turning casual visitors into dedicated customers. Meanwhile, their reputation management efforts focus on amplifying positive reviews while strategically handling any negative feedback to protect a brand’s online image.Their website management service ensures that business sites aren’t just visually appealing but also fully optimized for search engines—an essential factor for improving both visibility and conversions. Additionally, their daily social media posts help businesses build thought leadership and maintain ongoing interaction with potential customers.One of Adler Local’s standout features is its ability to modernize word-of-mouth marketing through digital platforms, strengthening customer loyalty and increasing repeat business. However, while the company offers a strong foundation for local marketing, their service packages could be more customizable. Providing tailored solutions to meet the specific needs of individual businesses would make their offerings even more valuable.Overall, Adler Local is a solid choice for businesses looking to boost their local search rankings, safeguard their online reputation, and actively engage their audience—all while remaining more budget-friendly than many traditional SEO services.

Adler Local has been incredible in boosting my business's visibility! Heather D., our account manager, is exceptional—highly knowledgeable, professional, and an excellent communicator. I highly recommend their service!

Awesome work! Adler Local has been excellent in helping promote my business. Heather D, our account manager is amazing, very knowledgeable, and a great communicator. I highly recommend them!

Our experience with Adler Local has been amazing! Their app was super helpful for our Google rating. Easy to use and effective. Our account manager has been wonderfully responsive, extremely helpful and hardworking. Fantastic company to work with!

Seven of my 5 star reviews on Google were taken down a day after declining their services.

Adler Social Horrible . Esther at Adler Social took down my business on google for 8 weeks back in August. I had another company work to fix their mistakes during those 8 weeks. Finally up and running and then Esther at Adler Social took us down again by not listening to me with their text messaging platform. I am down for 5 or more days and hopefully can it can be fixed. I am devastated to say the least. I asked for a refund and all they will do is cancel my text messaging account.

Everything they tell you is not true. I wasted time and money. I would not recommend this company to anybody

Terrible! Charging me for doing NOTHING! Charged me twice for no reason!!

Adler Social has been an incredible company in regards to reliability, customer service and information. Paula is the representative that I have worked with directly. You can sense the genuine care that is present by her attention to detail, patience, and informative demeanor. 10/10 Thanks!

I've been using Adler Social for a month now for my small business. I am very happy with the results so far. I've been getting more leads, more calls, and more appointments set. I am also satisfied with the quality of the social media posts they are writing for me. Having that task taken off my workload has given me more time to concentrate on growing the business.

Adler Social has been amazing throughout the entire process. They knew exactly what we needed and have made it effortless to see it all through. I am very excited to see what the results are and to be able to offer our customers more. I am not media savvy, so they are a God send!

Adler social has been so great for our mechanic shop. Esther our rep has been amazing. She is very responsive and helpful. We have seen tremendous growth in our business since signing up with Adler Social.

BAD QUALITY, COMMUNICATION, AND TRUSTABILITY

New customers, PLEASE READ: I am a starter wedding photographer, and I had an AWFUL experience with Adler Social.

QUALITY: They advertise themselves as professionals who can post and design beautiful graphics and content. However, when I received the graphic designs, I thought it was created by a High School student who barely knew how to use Photoshop. I'd instead use Canva than asking them to create anything. Second, the posting. In the first few weeks, things are going as planned, but then, the words and depth of the posting become less and less. For example: "We believe the images we took will exceed your expectations. Contact us today!" I mean... really? That is not the quality they promised.

COMMUNICATION: Adler Social responds quickly until you have put your credit card to their system. They even made a mistake about calling time because I live in California, and they are based in FL. I set up a 2:00 pm call because it's 5:00 pm in FL; however, they called me at 11:00 am which was their 2:00 pm. Then there is rarely any communication at all afterward. They will not inform you what they do under the package you choose after the first month only if you knew what you could ask them to do. For example, they said they could design 4 custom campaigns, but they never mention about it later on. When talking about billing, that's where the trustability breaks up.

TRUSTABILITY: Not trustable is the only common I wanted to give. As a wedding photographer, my business was strongly impacted by the Stay Home Order. So I requested just to pause my service until the lockdown ends. I called them, and they agreed. It was on March 15th. However, I found out that Adler Social is still charging me every month in May. During this period, there were no work nor communication done. I immediately called them about this, but it took them 5 business days to reach the manager. She said she'd need to contact the billing team, it took another three days for them to reach the billing team and they only offered a "partial refund" $150 for the two months they charged me by mistake. I received a service cancellation email the same day. But this is not over!

Today(6/2/20), I just found out that they are STILL charging me $300. I have received a formal cancellation email from them clearly stating:" There will be no future billing to your credit card." But they still charged me, for nothing? This is absolutely a no-no for any business to make such an improper mistake. But I understand why because they are unprofessional. How can an unprofessional business manage the client's business professionally?

I'd like to use what others comment on Adler social to end this review: "An unethical company that preys on small businesses just to sign them up and charge monthly fees for doing nothing- Beware..." Potential customers, please THINK 10 TIMES before committing your money on Adler Social. I am paying my hard-earned money to pay for my mistakes choosing Adler Social, but you don't have to. If you've made this far, thank you for your time and now move on to something more important in your life!

A REAL customer review.

Stay Away from this company- First they double billed us for $1,000 after charging us for nothing for 4 months. We were supposed to have an initial consultation to discuss the marketing plan- which never occurred, yet they still went ahead and charged us $500 monthly, taking it upon themselves to post useless and irrelevant content without our knowledge to try to justify billing us $500 monthly. They are a complete rip off of a company and would not recommend using them.
There are a lot of other good companies that don't have to resort to tricky ways of doing business. An unethical company that preys on small businesses just to sign them up and charge monthly fees for doing nothing- Beware.. there are other reviews saying the same thing about them.. so if others are experiencing the same thing, then chances are you will too. Good reviews could be from their own staff and other fake reviews they put up for them selves.
Also - The people working there have terrible attitudes and just seem to have their college degrees in manipulation and justification.