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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, efficiency, and friendly demeanor. Many people were impressed by the quick response times, even in emergency situations, and found the pricing to be fair and reasonable. Consumers frequently noted the staff's ability to quickly diagnose and resolve issues, often going above and beyond expectations. Reviewers also appreciated the clear communication and the high quality of work performed, with many expressing their intent to use the service again and recommend it to others.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and professionalism.... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick service,... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and fair pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

Called as an emergency when my deadlock jammed meaning I was unable to close my back door. Anthony arrived within 15 mins, explained everything as he assessed the problem and gave me options for cost... See more

Company replied

Rated 5 out of 5 stars

Super helpful over the phone, trying to give me a fix before coming out. Lock couldn’t be fixed by me so came out within 20 minutes and immediately figured out the issue and replaced the lock. Supe... See more

Company replied

Rated 5 out of 5 stars

Anthony arrived at my property in Newcastle within half an hour of being called out of hours from his base in Gateshead, and worked tirelessly to help get me back into my property despite facing a ver... See more

Company replied

Rated 5 out of 5 stars

Called Anthony on New Years Eve & he was at my property within 20mins. He was polite, efficient & he provided non destructive entry without any problems. I fully recommend Anthony for any lock/door en... See more

Company replied


Company details

  1. Emergency Locksmith Service
  2. Locks Supplier
  3. Locksmith

Written by the company

AD Locksmithing is your one man Local Locksmith Business in the North East region, providing Locksmith Services to all NE, SR and DH postcodes. Services offered include, but are not limited to: 24 hours Emergency Locksmith Services, uPVC and Wooden Door Repairs, Lock Changes, Lock Upgrades, Window Locks Fitting, Garage Locks Fitting, Fresh lock Installations, Automotive Non Destructive Entry, as well as Residential and Commercial Warrant Services. We operate on a 24/7 basis. No VAT, competitive prices, bespoke and sustained customer service from your first call all the way to a job done to your satisfaction. Get in touch now for any Locksmith Enquiries. 07865367298.


Contact info

4.9

Excellent

TrustScore 5 out of 5

125 reviews

5-star
4-star
3-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company: prompt service and a fantastic price

Anthony responded to our call within 30 mins, despite the early hour! Our front door lock mechanism failed on the way out to work and we had no other way to get back into the property. He was able to help us gain access and came back later in the day to fix the issue. Everything was explained during the job and he was polite and respectful. Couldn’t recommend him more. Really great price as well!

September 19, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you very much for the kind review, Rachel! It was my pleasure to be your locksmith today, and I'm glad you liked the service and price. I'm always one phone call away, so feel free to get in touch again if anybody you know needs a locksmith. In the meantime, all the best!

Rated 5 out of 5 stars

Prompt,efficient, trustworthy

Service was prompt, efficient, polite and I was charged exactly what was quoted.
The lock broke at 4 30pm and by 6 30pm it was all sorted. Anthony had given me a quote, driven to the property, mended the lock ( with no damage to the door), sent me an invoice and had it paid

September 11, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Efficiency on both sides indeed! It was a pleasure to work with you, and thank you for the kind review. Feel free to get in touch again for all your locksmith needs, but in the meantime, all the best!

Rated 5 out of 5 stars

Excellent service

Anthony was here within half an hour of my request for a lock to be fixed. He was extremely friendly, professional, and explained everything he was doing. His workmanship was superb, he gave advice and was honest and very reasonably priced. I would highly recommend him.

August 23, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you very much for taking the time to leave a review, Sarah. I'm glad you found value in my service, and happy you appreciated it. Feel free to reach out again if there's anything else I can do for you or anybody you know. All the best!

Rated 5 out of 5 stars

Anthony arrived within 30 minutes of my…

Anthony arrived within 30 minutes of my phonecall and sorted my problem out in 15 minutes. A very polite person who explained exactly what my problem had been, and how not to repeat the problem again. Highly recommend Anthony, and will be using his services again in the near future.

August 15, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you very much for the review, Brian. I'm glad I could provide you with additional value after resolving your problem today. Looking forward to being of service again whenever you need, but in the meantime, all the best!

Rated 5 out of 5 stars

Was an emergency call out

Was an emergency call out, Anthony came in the exact time he said he would, was very polite and can fully equipped to get into the house without having to drill locks or cause any damage. Very respectful man definitely give him a call if your ever needing a locksmith 10/10!

July 17, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you for the nice review, Kelsie, and it was my pleasure to get you two out of this emergency situation. Feel free to get back to me if anything else requires locksmith attention, and in the meantime, all the best!

Rated 5 out of 5 stars

A brilliant experience with AD…

A brilliant experience with AD locksmithing. It was a Sunday night at midnight and we could not get into our front door - the keys wouldn’t turn and it was clear the lock was jammed. A couple of other locksmiths answered from our google search but refused to help or come out at this time, he answered straight away gave us a quote and was with us within 15 mins, and we were back in our flat within the hour without any damages done to the door and the lock fixed. Thank you SO MUCH. Highly recommend.

July 14, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

A much appreciated review, thank you very much Charlotte! Feel free to get in touch if anybody you know require locksmith services, but in the meantime, take care and all the best!

Rated 5 out of 5 stars

New front lock fitted

Fitted new lock good and proper and in less than half hour, canny fella. 👍

July 9, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thanks for your review, Michael, glad I could be your locksmith for this job. Feel free to get in touch if anything else is needed, all the best!

Rated 5 out of 5 stars

First class service from start to Finish!

First class service from start to finish of the process. Kept advised of work and costs
Solved the issue and the front door lock mechanism was like brand new.

June 27, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thanks for the nice review, Ian. It was my pleasure to tackle this tricky situation and get a non destructive resolution. Feel free to get in touch if there's anything else I can do for you, and in the meantime, all the best!

Rated 5 out of 5 stars

Amazing locksmith at a reasonable price.

Anthony was amazing. Phoned him in the morning during completion and he came straight away in the afternoon when the completion took place. He is a very pleasant individual, too. Will definitely call him again if needed in the future!

May 31, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you for your nice review, Jenilyn. I'm glad you were satisfied with the work, and I'm looking forward to be of service again, for yourself or anybody else that might need a locksmith. In the meantime, all the best and enjoy your new house!

Rated 5 out of 5 stars

Not all heros wear capes…

AD came to the rescue within 15 minutes of me calling him. He was very polite, respectful and friendly, He diagnosed the problem and sorted it quickly, at a very reasonable price.
I would have no hesitation recommending this young man to sort out your problem!

June 10, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you very much for the kind word, Denise. Always happy to tackle locksmithing problems! You have a great day and thanks again for the review 🙏

Rated 5 out of 5 stars

Great

Great, quick service! Thankyou so much. Really informative and a nice person, provided us with extra information for future reference and talked through the process carried out

June 9, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thanks for the nice review, Tay, happy you appreciated the service. Feel free to get in touch if anyone you know need a locksmith, and in the meantime, all the best ☀️

Rated 5 out of 5 stars

Excellent service

Finding myself locked out of the house I was delighted to find a locksmith who could reassure me, get me into the house, fit a new lock and all within 90 minutes. Brilliant service, prompt, friendly and courteous and very reasonably priced. I would definitely recommend.

June 7, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you for the delightful review, Lyn. It was my pleasure to be your emergency locksmith today, and I'm glad you liked the service and timing. Feel free to get in touch again, should anyone you know need a locksmith, and in the meantime, all the best to yourself!

Rated 5 out of 5 stars

Broken front door lock unable to gain entry to house

Anthony came out within 30 minutes of my son ringing him, he was very polite opened our front door and fitted a new lock on our front door excellent service would use again

April 19, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you for your nice review, Mr Norton. I was happy to help and get that door opened as well as repaired, so the same thing doesn't happen again in 3 months. Feel free to reach again at any time if anybody you know needs a locksmith, and in the meantime, you take care and have a great Sunday 👍

Rated 5 out of 5 stars

Extremely quick service

Extremely quick service, no issues and very punctual

April 19, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you for the kind review, Rich. Feel free to get in touch again if anybody you know needs a Locksmith. All the best to yourself!

Rated 5 out of 5 stars

Complicated lock

Put in a request for quotes and Anthony contacted me within minutes described my concers with the door, I was put at ease straight away the appointment was booked straight away for a quote no stings attached for assessment with a polite text appointment confirmation, on arrival Anthony was very honest and a very reasonable price, very efficient and polite with a 12 month warranty on the job, even went the extra mile giving expert advice on another door he said was not ready to fix yet, got a quote from another firm more expensive and I don't think we would of got the service we did, brilliant

April 10, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Nicola, thank you for your kind review, and thank you for your trust in AD Locksmithing in regards to changing your lock. I'm glad you were satisfied with the service, and feel free to get in touch, should anything else be needed. In the meantime, all the best to yourselves 🤝

Rated 5 out of 5 stars

Great service

Anthony was able to come out within a couple of hours of an enquiry. Very professional communication and kept us informed of when he would arrive. Replaced two locks within 20 mins - super service and a very nice person to deal with

March 26, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thanks a lot for the nice review, Katherine. It was my pleasure to be of service for you today, and I am glad you appreciated the swiftness of my service. Feel free to get in touch anytime if you know anybody else who needs a locksmith, and in the meantime, all the best!

Rated 5 out of 5 stars

Anthony really helped me when I locked…

Anthony really helped me when I locked myself out after a 13 hour shift in the pouring rain! He arrived within 20 mins and had me back in my house within 30 minutes. Thank you so much! Would recommend Anthony to anyone in need of his reasonably priced, great work.

March 16, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you for taking the time to leave a review, Lauren. I am glad to have been able to get you back in safe and secured. Feel free to get in touch again, should you or anyone you know need a locksmith. In the meantime, all the best!

Rated 5 out of 5 stars

Excellent experience

Responded very quickly to my query. Anthony was very knowledgeable, friendly and gave us some good advice. Did a fantastic job on both our doors for a good price. Would definitely recommend!

March 16, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thank you for the kind review, Flo. It was my pleasure to help you today, and I am glad you liked the result. Feel free to get in touch for anything else you or anyone you know may need. All the best!

Rated 5 out of 5 stars

Prompt efficient service with a smile

Anthony answered my call and arrived within the hour. He was polite efficient reassuring and nothing was too much trouble. The job was completed to a high standard and everything was left clean and tidy. Very reasonabley priced. Would have no hesitation using this company in future and would definatly recommend to friends and family. Most importantly he put me at ease and is totally trustworthy. Thank you

March 13, 2024
Unprompted review
AD Locksmithing logo

Reply from AD Locksmithing

Thanks you very much for your kind review, M. It was my pleasure to serve you today, and I remain available to you or anyone that may need my service. All the best to you, take care.

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