Really disappointing experience. I always had good guests except the recent one. Where guests they made a mess smoked cannabis, whine on the carpet, walls, inhalate gas baloons. The only thing that... See more
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Review summary
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Absolutely incompetent support system for hosts and hoteliers I was lied to by telephone about their procedure which caused a guest to leave a 1 star review in all categories even though he never sta... See more
if i could give a minus score i would, booking.com partner portal/ extranet is so poorly designed and built i'm surprised there's not more bad reviews. its clunky, heavily technically worded and its p... See more
As a host, I have never experienced such incompetence and unprofessional conduct. Booking.com double booked different guests at my unit for the FOURTH time now! Totally unacceptable. No apologies and... See more
Company details
Information provided by various external sources
Big savings on hotels in 120,000 destinations worldwide. Browse hotel reviews and find the guaranteed best price on hotels for all budgets.
Contact info
Herengracht 597, 1017 CE, Amsterdam, Netherlands
- admin.booking.com
BOOKING.COM WON'T GIVE YOU A 1 TIME COURTESY FOR CANCELLATION
My bf checked online with uluwatu cliff apartments bali indonesia he put the check in and check out dates and he made the booking. After he click confirmed he was charged right away and it is already non refundable. He haven't realized that it is non refundable when the time of booking until he got an email and his card already charged. Usually we are making a reservation with a refundable booking but at this time it was not. In his behalf I contacted booking.com 4 TIMES and send an email but they said they cannot cancel. We just want to cancel the booking we sent an email for the reason why. They are charging much higher on booking fees. I wasted my time already just to ask them to give us 1 time courtesy. BOOKING.COM WON'T GIVE YOU A 1 TIME COURTESY FOR CANCELLATION ... BEWARE. IM NOT HAPPY AND WE WILL NOT USE BOOKING.COM IN THE FUTURE.
March 4, 2020
Unprompted review
The customer service for property owners is poor
The customer service is unable to handle situations that fall beyond their protocol. I'm unable to access my registered phone in order to login to my property, and they simply say, you need to receive a call on that number.
There was no escalation, and when I asked for the manager, the person became rude and shortly hung up on me.
I've called 4-5 times and unable to resolve this issue, across different geographies, etc.
August 13, 2018
Unprompted review
Do not use this company
I cancelled a hotel which the site indicated that it was free to cancel. I got charged £150 anyway. Booking.com not interested in refunding my money.
I will never use them again.
March 15, 2018
Unprompted review
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