1. FAQ says Q: Do I have to pay for a subscription? A: Not to access your reports. The subscription gives you access to updates and features like GeneAI; the first three months are free, an... See more
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See what reviewers are saying
ADNTRO makes the uploading of Raw DNA data from other sites simple and easy. They offered a fair price to view an Ancestry Report and Haplogroup data. They offer a lot of other categories besides A... See more
Company replied
Better than expected. Great app and fascinating data! It was totally worth it and the whole process took less time than initially thought. Maybe the database focuses slightly more on W... See more
Company replied
At first i was very disappointed of ADNTRO. The ethnicity results i got were completely wrong but since the new update it's one of the most accurate DNA Results of all DNA test providers! What I parti... See more
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Company details
Written by the company
Genetic company aiming to provide as much information as possible from your genetic code - A partner for your genetic journey
Contact info
4.2
Great
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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Reply from ADNTRO
Thank you very much for your review, Tonya. We're glad to hear that you found the provided information helpful and that the explanation was clear.
Absolutely PRICELESS, a neverending plethora of personal insight.
Adntro has been the most captivating, forthcoming and comprehensive genotyping/genome sequencing website I've ever had the privilege to become acquainted with. What I've enjoyed most is the fact that they allowed for me to upload my previously extracted raw data that was done thru myheritage. I paid ADNTRO a mere fraction of what myheritage charged me for their services and yet they have provided more insight into myself than I could've ever discovered using any other service available. They don't just tell you your heritage, they delve even deeper into what makes you tick, uncovering susceptibilities and personality traits. They have kept me engaged going on almost 3 years here pretty soon and will continue to keep me coming back because they are ever evolving. This is the most interesting website I've ever visited because they know ME better than I DO. I'd give them 500 stars if I could.
March 25, 2024
Reply from ADNTRO
Dear Sepa,
My name is Morgan, and I'm one of the co-founders of ADNTRO. Reading your review was an incredibly moving experience for me. It's messages like yours that remind us of our mission and the reason why we pour our hearts into making ADNTRO the best platform for exploring your DNA. We're not just serving customers; we're creating an experience for our friends, family, and the wider ADNTRO community.
We are deeply grateful for your kind words and thrilled to hear about the insights and value you've gained from our services. It's feedback like yours that fuels our passion and dedication to not only maintain the quality of our services but to constantly enhance them. We recognize there's always room for improvement, and we're committed to raising the bar with each update.
Thank you sincerely for taking the time to share your experience and for being such a valued member of the ADNTRO community. Here's to you, Sepa – consider those 500 stars reciprocated! We're excited for you to see what we have in store for the future.
Warm regards,
Morgan
I found it so interesting to see the…
I found it so interesting to see the areas that I decended from. The health information was spot on. It stated I had a high chance of having Myasthenia gravis and I actually do have it. I found it very informative. :)
March 23, 2024
Reply from ADNTRO
Thank you very much for your review, Toni! We hope that the upcoming updates will be just as interesting for you and that you can continue to learn more about yourself.
Kathy, Your DNA will expire in 30 days
February 10 2025 I got this email today and if you delete my sample from your company which I paid for a year ago I will report you to the better business bureau. I don't care if you don't update it but you best not delete it! I didn't see an update the whole year I have been a member my ethnicity did not change once like most companies that have updates. In the email they told me If you choose not to renew your subscription, your sample may be deleted. Storing and custody of DNA samples on secure servers involves a cost for us. Therefore, samples belonging to inactive accounts will be automatically deleted after 12 months of inactivity.
February 22, 2024
Reply from ADNTRO
Each raw upload that has paid to unlock the full report or any home kit includes a one-year subscription to our platform. After this initial 12-month period, we encourage you to remain part of the ADNTRO community by subscribing to one of our plans. This ensures continued access to your results, new features, and personalized recommendations based on the latest genetic discoveries. Your subscription also helps fund ongoing updates, the expansion of DNA studies, the development of new reports, and overall improvements to our platform.
We understand that not all customers wish to maintain a subscription, which is why we send an email notification before any changes occur. This email serves as a reminder so that you can make an informed decision—whether to renew your access or download your results and genetic RAW file before the account transitions to a more limited mode.
From your review, it seems you’ve been with ADNTRO for over a year. During this time, we have released 11 new traits and updated 5 existing ones. While your core genetic data remains unchanged, our platform evolves with scientific discoveries, and we regularly roll out enhancements to provide users with deeper insights. We're sorry to hear that these updates did not meet your expectations, but we genuinely appreciate your feedback.
Good service
I uploaded my DNA raw file and found out the results and it was a good experience.
March 18, 2024
Unprompted review
Reply from ADNTRO
Dear Salman,
We do offer a free upload to review your ancestry with an admixture report developed in collaboration with the University of Texas @ Tyler.
We do ask for payment if you want to see other results (other ancestry estimates, nutrition, health, pharma and so on) and we are clear about it, since you can upload your results by paying righ away.
We are an honest company. In any case, we will review the information we provide, but we clearly say "Get started for free and Unlock whenever you want!
Hope this answer helps and we apologize if this was not clear enough for you.
Kind regards
Very happy with the service
At first, I was a bit hesitant about undergoing a DNA test, but my curiosity about understanding my behaviour, particularly in relation to nutrition and health, led me to choose ADNTRO. The overall price appeared reasonable for the services offered, and the results turned out to be incredibly insightful.
I encountered some issues with the courier service, and unfortunately, my kit couldn't be analysed. Upon reaching out to ADNTRO, their customer service immediately stepped in and took charge of the situation. They kept me well-informed throughout the process and presented various solutions to address the problem. Their team was not only friendly but also highly competent, swiftly resolving the issue. I truly appreciate their dedication to customer satisfaction and would recommend ADTRO for their exceptional service.
February 17, 2024
Reply from ADNTRO
Thank you very much for your review, Dominik. It is essential for us to offer good customer service and we are very happy to know that, although in your case there were problems with the courier service, you appreciate our efforts to solve them. Reviews like yours are very important to us and help us to know that we are doing things right. We hope you continue to enjoy ADNTRO, we have exciting updates coming soon.
interesting
some of the sicknesses you showed i might get are sadly acurrate... in my family
February 2, 2024
Reply from ADNTRO
Hello Nicolae, we are sorry to read that certain suspected sicknesses have been confirmed. Our health section is a guide for prevention and early detection of complex diseases.
Environmental and lifestyle factors influence 4 to 5 times more than your genetics in the development of these diseases, so we recommend that you consult your doctor.
Thank you for trusting ADNTRO.
Impossible to get in contact with the…
Impossible to get in contact with the team I've been charged multiple times even though I've asked to cancel over 10 weeks ago.
February 12, 2024
Unprompted review
Reply from ADNTRO
Hello,We sincerely apologize for any dissatisfaction regarding our responses to your inquiries. While we made efforts to ensure your questions were addressed promptly and accurately, we acknowledge that our communication regarding subscription management may not have been as clear as intended.
Your feedback is invaluable to us, and we are committed to enhancing our communication processes to better serve you and all our customers.
IT IS BETTER THAN MYHERITAGE!
January 23, 2024
Unprompted review
Reply from ADNTRO
Thank you very much for your review, Annie. We are delighted to know that you have been able to compare ADNTRO with other competitors and consider our platform to be superior. Comments like yours motivate us to continue working towards providing the best studies for you.
great resource to understand how your genetics can affect your health
very user friendly. great graphics and tools that allow excellent visualization of your genetic profile or a family members. I am an MD and this will save me alot of time when discussing a patients raw data results. the price is very good for the value of the tools they make available. nothing else like this site that I know of so far.
You can use your raw data from any of the other companies EX: Ancestry 23and Me etc.. or they will; run your dna test through their chips.
January 15, 2024
Reply from ADNTRO
Thank you very much for your review, Mark. We are thrilled to know that you have found value in our studies and trust us to provide valuable information to your patients. Thank you for your trust in ADNTRO.
Reply from ADNTRO
Thank you very much for your review, Ramessu.
ADNTRO has outstanding reports
ADNTRO has outstanding reports! I found everything well documented and useful. I would indeed recommend to friends to give it a try!
December 14, 2023
Reply from ADNTRO
We're delighted to hear that you've had a positive experience with ADNTRO, Priscilla! We appreciate your kind review and your recommendation to your friends.
Reply from ADNTRO
We're glad to hear that you found our platform easy to use, Angie. Thank you so much for your review!
Very bad company they say it’s free i…
Very bad company they say it’s free i upload my dna data raw they send email that my results are ready when i want to open it they say i have to pay money. I don’t advice be careful don’t upload I will file a complaint.
January 7, 2024
Unprompted review
Reply from ADNTRO
Hello Muhammed, we're sorry to hear that's your perception of ADNTRO.
In the section of our website where you can upload your RAW file, we make it clear that the free option doesn't include all the reports, but this report does contain very valuable content.
The free ancestry report included is "Ancestral Shapes", an exclusive report from ADNTRO, created in collaboration with the University of Texas Tyler, and with which you can check your admixture and compare your results with the community. You can also access for free to our COVID-19 report, under the health section to know your predisposition to its susceptibility and prognosis.
We're sorry that you haven't found value in what we provide to users for free. If you wish to delve deeper into your DNA, we offer a premium version that unlocks all our reports.
Big Scum
Well, I took the test and I'm 100% ashkenazi jew.
my sister also did the test with 23andme and got logical normal results while I received 78% Italian with no context whatsoever as my family comes from Eastern Europe.
I feel very sorry that I recommended them to my girlfriend.
I wish I could receive my money back
October 10, 2023
Unprompted review
Reply from ADNTRO
Many thanks for giving your feedback, Din. We are constantly working in improvements for the report and releasing new features and we are already working on an update of ancestry.
Valuable insights into who you are.
January 1, 2024
Reply from ADNTRO
Thank you for your review, Darren! We're thrilled to provide valuable insights into who you are.
Reply from ADNTRO
Thank you for your review! We're delighted to know you appreciate the continuous updates of information.
5 stars as the experience with the…
5 stars as the experience with the robot assistance was great! The platform has a good UX and the information given are plenty and very useful.. it can be use as per day info on how improving ourself following as guideline together with the required professional help (nutritionists, doctors etc..)
I recommend it
December 20, 2023
Unprompted review
Reply from ADNTRO
Thank you for the amazing review, Marco! We're thrilled to hear that your experience with the robot assistance was great and that you find the provided information useful. Thanks for being part of our community!
Excellent, engaging and easy to use.
I was skeptical, but interested in finding out my haplogroup. So glad I bought it. Haplogroups were just the tip of the iceberg. So much interesting info you could spend weeks reviewing. The info seems correct and not just voodoo 'personality' stuff.
December 11, 2023
Reply from ADNTRO
Thank you very much for your review, Richard. We're glad to know that the effort we put into our platform is worthwhile, and it's great to hear that you appreciate it. We hope the upcoming updates continue to pleasantly surprise you.
It was free and very helpful!
December 9, 2023
Reply from ADNTRO
It's great to hear that you had a positive experience! Thank you for your review Isabelle.
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