Adoring Dress Reviews 

33
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I am yet to receive a confirmation olemail from my order made weeks ago. I emailed adoring dresses 3 times and never received a response. My item in the website says dispatched but I haven't received... See more

Rated 1 out of 5 stars

SCAM website, also known as Dress Market and Imerle LTD. They are a dishonest Chinese Company who don’t care that they bring the reputation of legitimate Chinese traders down with them. When... See more

Rated 1 out of 5 stars

Absolutely horrid customer service. Paid for a dress that’s never gonna come. So disappointed and upset. I ordered a dress, was never given a tracking number or anything. Emailed for weeks askin... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY! The worst customer service I have EVER encountered! I ordered 5 champagne flower girl dresses to match my own dress. Upon arrival, the colour of the dresses were evidentl... See more

Company details

  1. Women's Clothing Store

Information provided by various external sources

Adoring Dress has been dedicated to bringing wedding dresses, bridesmaid dresses, and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be among the largest wedding B2C online sites!


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1.5

Bad

TrustScore 1.5 out of 5

33 reviews

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1.5

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(33)

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Rated 5 out of 5 stars

Very Happy Bride To Be

I am soooo very pleased with the dress i ordered. It was exactly as the picture not made from your typical cheap material. I was very sceptical ordering my dress online but this company is legit! I had made a mistake after placing order choosing the wrong colour, after emailing them back hours after placing order asking if they could please correct colour i was shocked to have had such a prompt response advising it was fine for them to do that. Delivery was fast. Dress was as picture. Customer service was fantastic! Response time on point. All in all i am a very satisfied customer :-) definately recommend to others.

October 21, 2015
Unprompted review
Rated 5 out of 5 stars

Amazing site!

Found my dream wedding dress thru this site, was skeptical to order online as I had just weeks before thru another site and the dress that showed was nothing like it was pictured. I placed my order with adoring dress anyways, and I am so glad I did. Fast delievery, I knew as soon as the dress came in by how heavy the package was that it was legit. The dress I ordered is exactly as pictured online, just stunningly made. The dress did hAve one small black stain on it when it arrived, I contacted the company and within hours had a response from them. Gave me suggestions to clean it myself, refunded me 20% automatically and said I could send it back for a new one if need be. Using their suggested cleaning method the spot totally disappeared with 0 noticablity on the dress. A dry cleaner wanted to charge me well over 100 bucks to clean it! In all, they're an amazing company true to what they show online. I will forever be a loyal customer to them!

October 12, 2015
Unprompted review
Rated 5 out of 5 stars

Best decision!

I have only recently started buying things online and bought two dresses from another website that were very wrong and I was put off. I took a chance on Adoring Dress and gave it a go and I am SO happy with the results! The dress is very well made and fits perfectly to the measurements it specifies! I have ordered 3 more dresses for my bridesmaids now and I can't wait to receive them. I was also very impressed with the delivery time it was just over 2 weeks from ordering and it was at my door with great customer service from the courier. I would have no hesitation buying from Adoring Dress again and highly recommend their services. Thank you Adoring Dress for making part of my wedding planning so enjoyable! One big stress of my shoulders. And I appreciate how much the dresses would have cost to be locally made to that quality, so I am very happy. You are not the "cheapest" online dress shop but this is a good thing because it is balanced by the quality of the product you receive! :)

July 24, 2015
Unprompted review
Rated 2 out of 5 stars

Dress unfinished / Customer Server not helpful

I receive my dress yesterday. The dress looks nice except in the front I have an unfinished part of about 1/2 inch. I sent an email to customer service their response was "glad you like the dress, please let a positive review". Not happy about this!

July 21, 2015
Unprompted review
Adoring Dress logo

Reply from Adoring Dress

Dear Bianca French,

Thanks for sharing your experience here. I'm so sorry about that our dress didn't meet your expectation. We have been honestly doing business online for years and always spare no efforts to exceed our customers' expectation.

Would you please send your order number to me and let me help you with this issue?

Looking forward to your cooperation here : support@adoringdress.com.

Yours,
Gordon.Lee
Adoringdress.com

Rated 5 out of 5 stars

Adoring dresses!

Excellent quality, materials, measures, the color was the same as expected, high couture dresses.
We paid delivery to Mexico and it took around 3 weeks to have the dresses, good timing. Of course I will buy again and I highly recommend Adoring Dress.

July 8, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic

I received my dress a few days ago. I just wanted to say thank you so much. It is absolutely fantastic! I am so pleased. The workmanship and quality is superb! It is very beautiful. I would like to thank the seamstress myself if I could. Very talented.
Thank you again!

July 2, 2015
Unprompted review
Rated 5 out of 5 stars

Wonderful!!

Found the dress I wanted but didn't want to pay that much for it. Found the exact dress I wanted on here! My order was perfect and got it before the expected delivery date! I will definietly buy another dress on here! Thanks for helping make my wedding day stress and worry free!

June 3, 2015
Unprompted review
Rated 5 out of 5 stars

**Patience is a Virtue**

Let me start by saying...my dress is BEYOND STUNNING!!! And the PRICE!! I'm sorry, I couldn't imagine how much a dress like mine would cost at like David's Bridal or something. CRAZY!! You just can not beat it! I can not wait to wear it on the "Big Day". No lets get down to the nitty gritty. I am no liar and I always speak from the heart, so I will say this, I ordered my dress and everything went as smooth as it could be and the timing was longer than expected. I requested...last minute, to have the length of my dress altered, to which they were extremely helpful in trying to make that happen for me. Unfortunately you HAVE to make sure to put your measurements at the time of your order, otherwise 9 times out of 10 they will not be able to change much after your order has been placed, so that sucks yes but not their fault what so ever. However, I feel if they had more time, they definitely would have been able to make the alterations to my dress, but with it being so close to the date, they made it a point to make sure I got the dress in time, which obviously was the right choice on their part. They responded to EVERY email which I appreciated so so much. Again like I said they were helpful, courteous, and above all humble from the time of order to ever after I received my dress. On Point! When I received my dress, I was just taken back by the beauty and detail placed in the phenomenal dress. As I discussed before, the length was long, about 9 inches too long, and I emailed them back, per their request, to let them know about the length and they immediately contacted me for a partial refund for the trouble and to hopefully cover the costs to alter my dress. It was a pleasure working with Adoring Dress to make my upcoming big day possible. Speaking on Mistakes...they WILL happen, it's life, but we as humans and life is not made to be perfect, but we learn from our mistakes to make other situations better and you guys will only get better. I want to thank everyone from Adoring Dress for all that you have done for me and keep up the good work.

Best Regards,
Francisca

May 14, 2015
Unprompted review
Rated 1 out of 5 stars

just terrible.

i ordered my prom dress months ago and i still havent gotten it. i have emailed and tried to call but no response what so ever. Everytime i go in to check on my order it hasnt even changed since i first ordered the dress. This is ridiculous!!! i cant go to prom now because i have no dress to wear.

April 7, 2015
Unprompted review
Adoring Dress logo

Reply from Adoring Dress

Dear customer,

Thanks for your review and we do apologize for your unhappy shopping experience in terms of our customer service. Since we had a lot of orders and emails before, it would take longer time for us to process all the emails and reply emails. Our representatives have contacted you for your order before, please pay attention to your mail box.

If you need any other help, please contact our customer service support@adoringdress.com or call +86 (209)759 4078.

Best,
Adoring Dress Support Team

Rated 1 out of 5 stars

Buyer Beware!!

Buyer Beware! They don't respond to calls or emails!!” - Adding my two cents here to all the other terrible reviews! Your wedding day/special event should be as stress free as possible. Avoid the stress and tempting cheap prices, and buy elsewhere. I ordered bridesmaid dresses and after a few days I logged in to check the status only to find two of the comments I had placed on dresses were inverted. Considering I have screen shots of my of original order, I know this is an issue on their end. I proceeded to call and email several times. I also posted on their Facebook. I finally got a generic response on their Facebook to private message them which I did. Never received another response. Then few days received a generic response email about order in process. No idea what I will get in mail but I will dispute charges if incorrect! Not to mention company is in China so no US BBB recourse.

March 23, 2015
Unprompted review
Adoring Dress logo

Reply from Adoring Dress

Dear Customer,

We are so sorry that our customer service disappointed you. Since we had a lot of orders and emails at that time, it would take longer time for us to reply all the emails, hope you can understand. Our customer representative contacted you before, please checked your email box.

If you need any other help, please contact our customer service support@adoringdress.com or call +86 (209)759 4078.

Best,
Adoring Dress Support Team

Rated 3 out of 5 stars

Run small

Run smaller than I expected. But I resell it to someone else. Lucky

November 4, 2014
Unprompted review
Adoring Dress logo

Reply from Adoring Dress

Dear Customer,

We apologize for any inconvenience and glad you take our advice. And we'll still refund you 20% of the dress price as we promised.

If you need any other help, please contact our customer service support@adoringdress.com or call (209)759 4078.

Best,
Adoring Dress Support Team

Rated 5 out of 5 stars

Website with very affordable dresses has the best talents

I have this penchant for little black dresses. My latest collection I bought from adoring dress website. I have been doing online shopping for months now and I have my share of delights and disappointments. Adoring dress is one of my delights. Fab dress for less price! Unlike my amazon purchases that sell cheap and low-quality. The beads fall off easily or the stitches did not pass quality control because they loosen with wear.

My pretty little black dress looks like it was created by a designer brand. It only shows that adoring dress got the best talents to create their dresses. Very affordable too!

October 25, 2014
Unprompted review

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