ADT USA Reviews 4,848

UPDATE:
Got a check in the mail for $250. They have a long way to go to good service, but it is a start. They did the right thing.
Can you give zero stars?
The company asks for $250 from the estate. Why? They say it didn't receive returned equipment and is too lazy to walk over to the warehouse to see if they can locate it. The estate paid it to move the closing of the estate, filed a complaint with BBB, filed a complaint with the Attorney General's office. I would suggest that no one sign up with ADT. It doesn't go well. There are thousands of complaints out there about this company. Do your due diligence and go with someone else. How bad did they need this $250? Was it worth all of the bad reviews that will come from this customer? P.S. They charged us an extra month after they received the death certificate. Their condolences on the phone did not sound sincere.

I had an appointment a d just because I was not a le to answer the call, the company cancelled the appointment leading us to deal for another night of beeping. The only thing this business wants is an upgrade

Called for a quote and got a bill for over $1,000.00 dollars. I refused to pay and they somehow did a small claims court action with no notice to me until the money was sucked out of my retirement account. The claim must have been filed with a false signature.
Some way to treat a handicapped 85 yr old vet.

I spoke to a person in the billing department on 3/20/26. His greeting was, “How is it hanging?” I mentioned it that is very unprofessional to greet your customer like that. His reply, “…this is the new age, new generation…” I didn’t care to continue any conversation with him. I just informed him that I didn’t realize ADT was so unprofessional now. I’ve been with the company for 7 years now but now it’s time to change to a different security company.

THIS COMPANY IS NOT THE TYPE OF COMPANY THAT ANYONE SHOULD HAVE, THEY ARE NOT RELIABLE ANDEXPENSIVE. WHEN WE HAD THEM THEY DID NOT IN THE ENTIRE TIME GIVE A SERVICE. THEY ONLY KEPT ADDIDING VARIOUS MONTHLY PAYMENTS TO OUR BILL, SO WE DECIDED TO CHANGE ALARM COMPANY WE SENT A LETTER LETTING THEM KNOW TO CANCEL OUR SERVICE AND AFTER THAT THEY SAID WE OWED $50.94 IN NOVEMBER.SO I PAID THAT AND 3 MONTHS LATER THEY SAID THAT WE OWE $206.40. WE CANCEL THEM IN NOVEMBER, NOW THEY ARE TRYING TO MORE MONEY, I ASSUME THIS IS PUNISHMENT FOR CANCELING THEIR SERVICE. PLEASE I ADVISE ANYONE DO NOT GET THIS SERVICE YOU WILL REGRET IN THE END

I have my Adt alarm about 6 weeks and have had a false alarm on the same door 5 times. The detector was moved closer battery changed and the alarm goes off the same time of morning each time.
I inquired about a timer being set and the tech has no answer, only saying let's try this and th a t and hope it ok WHAT?
And please tell me why there are no boot covers used a person's home when the tech has have been everywhere.
ADT makes plenty of money to get these issues resolved.
Regard,
C. Robinson

I was a long time customer really because of inertia. It is difficult to change services when you have a system hardwired in. But over time, their service has deteriorated. They didn’t even notice when my alarm went off for over a month. And when I needed customer service, I spent hours waiting on the phone and wasn’t able to get the help I needed to get my alarm working again.
Edit: ADT, I don’t think you are capable of fixing a problem with your service as it is systemic.

My Adt had not been working correctly for about 8 months. I went to help website and it said I needed a new $35 battery. Ordered it did not improve. I went to help over and over, finally I got an actual person that scheduled a tech. He said I needed an all new system to the tune of approximately $500. I said no
I canceled my service but they keep texting and calling wanting money. I have talked at length with 2 of their specialists who only give the hard sell. Can't seem to get rid of them but where were they when I needed help with my failing system. I was a customer for approx 7 years.
Again they want me to contact them. I have already spoken at length with 2 specialists. I do not want ADT anymore . I am done.

This is hell ! The worst co i every had to deal with ! They glue you to a 5 year contract. The alarm system is crap. Faulty sensors, false alarms, service appointments cancelled at the last minute , you name it ! Wrong instructions to silence the alarm ! Run run run away from this co ! Their alarms are absolutely bullshit ! Their service to try things working is hell !

I am filing a complaint against ADT regarding defective home security equipment and failure to honor their satisfaction guarantee.

For approximately six months I have been experiencing ongoing issues with my ADT security equipment. The system has not been functioning properly, and despite multiple attempts to have the issue resolved, ADT has refused to repair or replace the malfunctioning equipment.

A home security system is supposed to provide safety and reliability, but the equipment I was provided has continued to fail. I have made repeated service requests and also filed a complaint with the Better Business Bureau in an effort to resolve the problem, but ADT has not provided a meaningful solution.

ADT advertises customer satisfaction and reliable protection, yet they are refusing to stand behind their equipment or replace the defective system. I am requesting that this issue be reviewed as a potential case of unfair or deceptive business practices. I have emails from ADT refusing to replace my equipment or stand behind their six months satisfaction guarantee her name is Eileen L.w

I recently signed up for service with ADT Inc. and unfortunately had a very frustrating experience.

When I first called to schedule an appointment, the representative asked for my Social Security number and credit card information. I told her I wasn’t comfortable providing that information at that stage, and she assured me that I would not be billed or bound to a contract just for scheduling the appointment.

On the day of installation, I realized I wasn’t going to be available during the time window, so I called immediately to reschedule. Apparently, the technician had already been waiting outside my house because ADT failed to communicate the update to him.

During the installation walkthrough, the technician recommended equipment for my home. In hindsight, I was oversold two smoke/carbon monoxide detectors that I didn’t actually need. The guy made it seem like he had wasted his time, and I needed to purchase all this equipment. This pushed my monthly payment to over $100.

After realizing this, I called ADT to try to return one of the devices. I was transferred more than six times and spoke with multiple representatives. I eventually spent about an hour speaking with a supervisor named Shelby and an account manager, but the only response I received was that the 3-day cancellation period had passed and I was locked into the contract.

The experience felt very frustrating. I wasn’t asking to cancel the entire service only to return one unnecessary device but there seemed to be no flexibility at all.

Based on my experience, I would strongly encourage others to carefully review what equipment is being installed and understand the contract terms before agreeing to anything.

Horrible, stay away! DO NOT GET THIS COMPANY TO SECURE YOUR HOME, low quality equipment as well as extremely poor costumer service, condescending operators who dont care and scam you out of your money.
Calls for there cameras to come and be fixed and did nothing about it, systems that stop working shortly after installation and they still charge you. I WROTE THIS A WEEK AFTER CANCELING and I still have a hard time getting over they're rude costumer service representatives. Would not recommend them at all.

This is a terrible terrible terrible company. No one should ever be using this company because it’s all lies. I had years ago and I had forgotten how bad they were and I had the monitors in controls already in. I’ve now currently had it for less than two weeks and I’m trying to cancel after they charge me $750 for the equipment. They don’t be stand behind their company and it’s a total rip off. I remember the last time after thinking back where I tried to cancel, but I had to pay another six months and did not use the system because they wanted so much money to come out and repair something so I did not even use it. It’s a total scam.

Terrible customer service. There are a few examples but here is one. I was changing the batteries and cleaning my fire alarms. I got a call from ADT, I explained the situation and told them not to call the Fire Dept. They still called the FD. TheFD stated that they did not like adt and had many problems because of this along with false alarms. When at the home show, signing up for ADT, I was told it was a two year contract, lo and behold, it turned out to be three years. (Yes, my bad for missing this but their bad for lying.) Attempting to cancel has been a nightmare. Getting the runaround multiple times and honestly, have been condescended to way too many times. I'm beyond frustrated with this company. Save your time, money, and sanity. Use another company, please.

ADT's customer service has deteriorated. I used the chat feature twice and was disconnected twice. I talked with a live agent twice and they answered my questions with conflicting information. I had to have a service technician come to my home to resolve my issues. ADT has increased their service fees to an exhorbitant amount. Certainly not worth the service they provide. Their AI assistant is not useful; ultimately you have to speak to a live person.

Termination of services was a horrible experience. Was initially told all previous contract financial obligations would be waived. Finally resolved after a two hour phone threatening escalation. Good people but terrible processes. Warning document commitments and request call record numbers for future reference.

This company makes you sign a 3 year contract. If your are a spouse of active duty ADT don't know what military orders are apparently, ADTs make it difficult to cancel and ADT hires 3rd parties which makes situation worse because they throw the hot potato at each other not taking responsibility and constant lies. On top of that the camaras were not working for the las month before canceling. Technician made me buy a new router that he said was the appropriate but did not had connection with the new router. Also, the last month i had no a single camara work at all. Beware I had them for 8 month and had to put a claim on my credit card because they own me money. I don't recommend this company to no one!

Dre did an amazing job today. He was thorough, efficient, and clearly very knowledgeable about the technology. I had been struggling to replace the batteries in my ADT system, but he generously took the time to show me how everything works and completed the job quickly.

He was also very pleasant to talk with—I truly enjoyed our conversation. Thank you to ADT for sending someone so skilled and helpful. I appreciate the excellent service.

This is the worst company I think I have ever dealt with. I strongly urge everyone not to use them. They lie about the services, they will not let you out of a contract they miss lead you on, customer service is the worst, management is the worst, don't believe sales people what they say they will or can do. They will say they will refund something and wont, I was billed for equipment I all ready owned and was in my building for many years. Terrible company, worst customer support and they are nice to your face and after that it is a complete disaster with zero real business ethics and all just bit around the bush lies.

Cameras dont work half the time. Always seem to have problems with my cameras that I pay for. And I can't have a installer coming out to my house ill get charged again . Right now I have 2 door bell cameras that do not work very well and ADT wont replace them without charging me again . Not only that I have a backyard camera that's wired and its not worked for over 3 months but again I need a installer to come out but ill get charged again . No thank you. Once I get you payed off I'm going to someone who.i can depend on for customer help and not get charged over again for what I am aready paying on