Experience was pretty nice. Ladies were helpful, a lot of steps to take but I definitely recommend.
Company replied
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See what reviewers are saying
Staff was very friendly and extremly helpful in processing my loan. Great customer service.
Company replied
The young women wo helped me was awsome very polite
Company replied
Speed of transaction, knowledge of the clerk, and walking out with a good new deal since the ceasing of payday loans.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
859 Market Pl, 35010, Alexander City, AL, United States
- 256-212-9383
4.6
Excellent
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy no hassle
July 23, 2026
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Alexander City - 859 Market Pl
We appreciate your positive feedback. We are glad we could assist you.
Reply from Advance America - Alexander City - 859 Market Pl
We are so happy to hear that you had a nice experience. We appreciate you taking the time to leave us this great feedback!
Always helpful respectful and professional.
The customer service representatives are always very professional and respectful.
November 19, 2025
Reply from Advance America - Alexander City - 859 Market Pl
We appreciate you taking the time to share your feedback. We're happy to hear that our representatives are professional and respectful. Thank you!
The young women wo helped me was awsome…
The young women wo helped me was awsome very polite
October 7, 2025
Reply from Advance America - Alexander City - 859 Market Pl
We're happy to hear that you had such a positive experience! We appreciate you taking the time to leave us this awesome feedback.
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Good service
Good service! Very quick approvals! Welcoming environment!
September 4, 2024
Unprompted review
Reply from Advance America - Alexander City - 859 Market Pl
-Advance America really appreciates your kind words and feedback regarding our services. We see that you rated us a three star which is not reflective of your review. Would you mind updating the star rating to better indicate your thoughts?
How to edit your review:
1. Log on to your account on www.trustpilot.com
2. Click on your profile picture in the top right corner of the site
3. Click GO to my profile
4. Find the review you want to change and click Edit
5. When you are done changing the rating and the text, click on submit your review now.
Thank you---Advance America Customer Response Team
Sweet staff
Experience was pretty nice. Ladies were helpful, a lot of steps to take but I definitely recommend.
August 23, 2024
Unprompted review
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
The entire process from beginning to…
The entire process from beginning to end was absolutely amazing.
August 6, 2024
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Very kind and friendly with fast…
Very kind and friendly with fast service.
June 24, 2024
Unprompted review
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service & loan rates!
Great customer service & loan rates!
May 9, 2024
Unprompted review
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great customer service.
May 3, 2024
Unprompted review
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
She was patient
She was patient, sweet, and straight forward. I felt great and welcome!!!
December 29, 2023
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great friendly staff
Staff was very friendly and extremly helpful in processing my loan. Great customer service.
December 14, 2023
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great business
Speed of transaction, knowledge of the clerk, and walking out with a good new deal since the ceasing of payday loans.
November 1, 2022
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great experience love all the staff,I…
Great experience love all the staff,I do refer friends and family.
October 3, 2022
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Customer service is the best I’ve…
Customer service is the best I’ve experienced. Very polite warm and welcoming. She gave fast and friendly service and explained every thing very clearly. I would this company again and refer my friends and family to it. Thanks for the great experience.
August 30, 2022
Reply from Advance America - Alexander City - 859 Market Pl
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Some of your offices are better than…
Some of your offices are better than others and some of your employees are better than others
May 9, 2022
Reply from Advance America - Alexander City - 859 Market Pl
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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