Very helpful and kind customer service
Company replied
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Very helpful and kind customer service
Company replied
They are always looking to help you.
Company replied
The office was clean and they followed social distancing. I person helping me Norma was very nice and professional. Norma was very helpful with the application.
Company replied
Very Friendly staff. I've Made gotten a loan through in person and online the process is easy and fast. Recommend this place forsure.
Company replied
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
757 N. Euclid Street, 92801, Anaheim, CA, United States
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Very helpful and kind customer service

Reply from Advance America - Anaheim - 757 N. Euclid Street
The gentleman that called me was very rude, disrespectful and hung up on me for asking questions!!

Reply from Advance America - Anaheim - 757 N. Euclid Street
Good customer service

Reply from Advance America - Anaheim - 757 N. Euclid Street

Reply from Advance America - Anaheim - 757 N. Euclid Street
Process was very simple, excellent customer service! Agent was very helpful and courteous!

Reply from Advance America - Anaheim - 757 N. Euclid Street
During a financial difficulty for catching cover 19 I lost pay for a week and hours reduced and I called in for leniency for installment plan and I was denied as leniency this was not appreciated given that I’ve been a long-term customer and always pay my payday loans

Reply from Advance America - Anaheim - 757 N. Euclid Street
Very Friendly staff. I've Made gotten a loan through in person and online the process is easy and fast. Recommend this place forsure.

Reply from Advance America - Anaheim - 757 N. Euclid Street

Reply from Advance America - Anaheim - 757 N. Euclid Street

Reply from Advance America - Anaheim - 757 N. Euclid Street
I came to this location to pay my loan and was very disappointed with the service. Ive been going to this location for years and never experienced this type of service. The lady helping me actually stole $100 from me and did it while the cameras were on. She claimed I only gave her $200 which was false because all I had was $300 in my wallet. She pulled this, you only gave me $200 when I clearly gave her $300. She acted as if something fell over her counter which was the $100 she said I was short. This happened this past 25th of June around 11 am or so with only 1 employee working at the time. Worst experience I’ve ever had at this location.

Reply from Advance America - Anaheim - 757 N. Euclid Street

Reply from Advance America - Anaheim - 757 N. Euclid Street

Reply from Advance America - Anaheim - 757 N. Euclid Street

Reply from Advance America - Anaheim - 757 N. Euclid Street
This new manager at this location, is not friendly at all. She always seem to have a bad attitude. She never smile, or say hello. Yesterday one person was helping me, and then the manager came and took over. They never apologized, or stated the reason for changing. I only come here because it’s convenient for me. No good customer service here.

Reply from Advance America - Anaheim - 757 N. Euclid Street
I had not been in for a long time.
Everything had to be updated.
It went very smooth.
Norma is the best!!!

Reply from Advance America - Anaheim - 757 N. Euclid Street
The staff at the Anaheim location are fantastic
Always helpful and friendly. Norma is very professional.

Reply from Advance America - Anaheim - 757 N. Euclid Street
They are super nice and gets you in and out 😊

Reply from Advance America - Anaheim - 757 N. Euclid Street
The manager was very attentive and polite. They made me feel at ease as soon as they welcomed me in.

Reply from Advance America - Anaheim - 757 N. Euclid Street
The office was clean and they followed social distancing. I person helping me Norma was very nice and professional. Norma was very helpful with the application.

Reply from Advance America - Anaheim - 757 N. Euclid Street

Reply from Advance America - Anaheim - 757 N. Euclid Street
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