The service was amazing, they were very courteous and professional, they helped me out right when I needed it.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had problems downloading my documents so I decided to go in instead. Since I had done much of it online the girl there tok care of me immediately! I got my money into my account fast. I would rec of... See more
Company replied
I couldn't believe how quickly I was approved! The monthly payments are the lowest I have had for the relatively short term loan that I took out, and the chat feature on the site was easy to use and t... See more
Company replied
I called in to ask about the loan terms and I spoke with Don she was amazing over the phone. I told her I was coming in to the office and she explained everything great . I am very happy. She did an a... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
4311 Fredericksburg Rd., 78201, Balcones Heights, TX, United States
- 210-732-2935
4.8
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was amazing
The service was amazing, they were very courteous and professional, they helped me out right when I needed it.
August 28, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Irma was amazing and I definitely…
Irma was amazing and I definitely recommend this to place to anyone
July 18, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I called in to ask about the loan terms…
I called in to ask about the loan terms and I spoke with Don she was amazing over the phone. I told her I was coming in to the office and she explained everything great . I am very happy. She did an awesome job I would recommend her if you need a loan .
June 25, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We are so pleased to hear about your positive experience! It's wonderful to know our team provided excellent service and was helpful with your loan inquiry. We appreciate your kind words.
Very satisfied with these helpers .
June 16, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Process was fast and easy to understand
Process was fast and easy to understand
June 3, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We're happy to hear the process was fast and easy. Thank you for your feedback.
Very helpful and understanding thank…
Very helpful and understanding thank you for getting me out of a bind
May 9, 2026
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We're happy to hear that the process was easy to understand. Thank you for your feedback; it's greatly appreciated!
On line application using my smart phone
I had business to conduct with Advance America and I wanted to do the paperwork from the comfort of home so I did it on line(2nd time)I'm far from being tech savvy but I did it with one small glitch on my part , I went back while filling out the paperwork instead of going back by page but I figured it out and I got it done and my business went as I wanted , conveniently,the app they have is uncomplicated and of course Advance America was a phone call away with their always helpful staff , thanks
April 26, 2026
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We appreciate you sharing your experience. We're glad our online process and team were helpful for you. Thanks for your feedback.
The process was explained where it was…
The process was explained where it was easy to understand the pay back.
April 1, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We're happy the repayment terms were clearly explained and easy to understand. Thank you for your positive feedback, it means a lot to us.
They were able to help me when no one…
They were able to help me when no one else would.
March 18, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Quick easy process received a call that…
Quick easy process received a call that I was approved came in and was able to get money same day
February 21, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Came back to borrow money and was happy…
Came back to borrow money and was happy to see Dawn is still either company and she helped me and was very friendly and helpful
February 19, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We appreciate you taking the time to leave us this positive feedback. We're happy to hear that you had a great experience and that our team was helpful during your visit.
Was able to do a pre approval phone…
Was able to do a pre approval phone aplicación before going in which Made it easier and faster
January 30, 2026
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We're happy to hear that our pre-approval process made your visit easier and faster. Thank you for sharing your positive experience with us!
Super Fast Approval!!
I couldn't believe how quickly I was approved! The monthly payments are the lowest I have had for the relatively short term loan that I took out, and the chat feature on the site was easy to use and the chat agent was very helpful and responsive. THANK YOU!! You guys have no idea just how much you helped me out.
January 9, 2026
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review! At Advance America, we strive to provide the best customer service, and we are thrilled to have offered the money solutions you needed. Have a wonderful day!
The application process was simple,fast…
The application process was simple,fast and convenient.
November 25, 2025
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Simple phone application pre approval…
Simple phone application pre approval process made it easy to walk in and get started
November 5, 2025
Unprompted review
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very nice person who help me
Very nice person who help me . Sincerely wishing me the best and told me extra info. On promotions offers. Very clear on payment .
May 24, 2025
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
We appreciate you taking the time to share your feedback. We're happy to hear that you had a positive experience and found the information helpful. Thank you!
Emergency situation
When I need to refinance in a situation that I need to I can always go to Advance America and they will assist me with that, very friendly and professional
May 8, 2025
Reply from Advance America - Balcones Heights - 4311 Fredericksburg Rd.
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.