The employees are friendly and very understanding of people they serve. The office is always nice and clean. Your employee there knows what your company offer and how to handle things item by item.... See more
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See what reviewers are saying
Christa is so sweet and amazing! Always super helpful with all my questions I have! Will miss her when the store closes. 🥺
Company replied
Christa is amazing I always love working with her….
Company replied
People are always helpful
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
515 Lansing St, Suite J, 48813, Charlotte, MI, United States
- 517-543-0995
4.6
Excellent
21 reviews
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Christa is amazing I always love…
Christa is amazing I always love working with her….
January 30, 2023
Unprompted review
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Christa is so sweet and amazing
Christa is so sweet and amazing! Always super helpful with all my questions I have! Will miss her when the store closes. 🥺
January 13, 2023
Unprompted review
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Friendly personel
The employees are friendly and very understanding of people they serve. The office is always nice and clean. Your employee there knows what your company offer and how to handle things item by item.
But online forget it- I can never get the right answers or my problem solved.
November 9, 2022
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Terri was excellent in explaining the…
Terri was excellent in explaining the procedure. She made me feel at ease. This was a last minute decision for me.
September 26, 2022
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Always friendly super nice
August 15, 2022
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I would give the charlotte store…
I would give the charlotte store employee Christa a10 stars but you only go as high as 5 stars. Christa is awesome she always takes great care of me, and gives me more reminder calls than she has to. In order keep me up to date. She should get an employee of the year award and a nice gift card for going above the call of duty.
Thanks Christa!
January 18, 2022
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Last time i came in to pay i was told…
Last time i came in to pay i was told that i was late .but in reality i was on time because i have alwas gotten to weeks to pay but the employee only gave me one week .so my account went into collection and my credit score was effected.
December 23, 2020
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Your business is important to us, thank you for your response!
Krista is AWESOME
Krista is AWESOME! When I walk into the Charlotte, MI office, I am welcomed like family. She greets me by my name and we always get lost in conversation like friends meeting for coffee. She is great with customer service.
August 31, 2020
Unprompted review
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Thank you for your response and comments regarding out services. We appreciate your business!
Hadn't used a check cashing place in a…
Hadn't used a check cashing place in a while, the whole process went great..........
March 13, 2020
Unprompted review
When am i avaiable for an online loan
January 6, 2020
Unprompted review
The lady behind the counter is super…
The lady behind the counter is super sweet and she knows my name even though I have only been in a hand full of times. Great customer service all the way around.
December 18, 2019
Unprompted review
I would never use another company for…
I would never use another company for my borrowing needs. Best customer service hands down
December 4, 2019
Unprompted review
Very professional and polite
Very professional and polite. I would recommend Advance America to my friends and family
September 24, 2019
Unprompted review
He knew my name when I walked in and…
He knew my name when I walked in and helped me and the lady working there was very helpful. Thank you so much.
March 3, 2018
Unprompted review
They always have a smile on there faces …
They always have a smile on there faces and always show a positive energy. Plus I love the they save paper. Cost suffsint I just love it most place I went to you have alot of paper work to sign not these guys
October 3, 2017
Unprompted review
She was of utmost experienced and made …
She was of utmost experienced and made things go smoothly
September 28, 2017
Unprompted review
was given less credit than other cash …
was given less credit than other cash advance in same town....otherwise everything went smoothly
August 3, 2017
Unprompted review
Reply from Advance America - Charlotte - 515 Lansing St, Suite J
Your comments are important to our business and relationship. Advance America will have someone contact you within the next two business days to discuss your concerns.
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