I was in a very tight financial situation. And, I needed some extra money, especially, so I could get some dog food for my dogs. And, the ladies from Advance America came through for me. I am really... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having to get money that will actually helped me through a lot and the two ladies especially has helped me with it as payments plans or getting a loan I appreciate them the most . The stress is off my... See more
Company replied
Whitney was very very helpful and I received my loan in a timely manner. Would recommend this place of business to my friends and family. Thank you Whitney again for your time and help in getting me t... See more
Company replied
The associate was knowledgeable enough to tell me that I could qualify in the store and get more cash back versus what I was approved for online. And she was actually correct.
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1820 Madison St., Ste. E, 37043, Clarksville, TN, United States
- 931-551-9190
4.8
Excellent
44 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Last week or so I applied for a payday…
Last week or so I applied for a payday loan. Whitney was the associate that helped me through it. It was such a joy working with Whitney in applying and processing my loan. She was very knowledgeable and very focused on customer service and made me feel very comfortable though out the process. Thank you Whitney!
April 4, 2022
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Best loan store in Tennessee.
I’ve been going to advance America for many years. Ms. Kenya is the friendliest, most helpful and most knowledgeable person I’ve ever come across in any customer service situation. She never fails to exhaust every option she knows to help you out. If you need a payday advance, title loan or personal loan this store should be your first and only stop.
November 30, 2021
Unprompted review
Kenya is so easy to work with
Kenya is so easy to work with. She has a way of making her customers feel important and always have a smile on her face.
September 6, 2021
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The representative was very attentive…
The representative was very attentive to my needs. She was very knowledgeable in helping me secure my loan. My visit to the business was by far one of the best.
September 2, 2021
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Your staff is great
Your staff is great. Your Madison Street Manager Kenya is the nicest, knowledgeable and most professional individual.
June 27, 2021
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The agents at Advance America
The agents at Advance America is always courteous; efficient and knowledgeable of their jobs. They are always willing to assist you in an any-way that they can, thank you for the opportunity to share how helpful your employees are.
May 4, 2021
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
They did good 😁
November 22, 2020
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Thank you for your response and comments regarding our services. We appreciate your business!
Was very helpful very respectful very…
Was very helpful very respectful very good job wil recommend everyone I can
October 11, 2020
Unprompted review
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Your business is important to us, thank you for your response!
Always kind and you always provide…thank you
Always kind and you always provide personal service
July 4, 2020
Unprompted review
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Your business is important to us, thank you for your comment!
My contact did a wonderful job
June 10, 2020
Unprompted review
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Your business is important to us, thank you for your response!
They are great to serve the customer…
They are great to serve the customer and the customer service is the best
June 7, 2020
Unprompted review
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Your business is important to us, thank you for your response!
The employees at the store are always…
The employees at the store are always so friendly. We like going to where you are greeted with a cheery Hello and where they are so knowledgeable.
March 22, 2020
Unprompted review
Reply from Advance America - Clarksville - 1820 Madison St., Ste. E
Your business is important to us, thank you for your response!
The staff is awesome
The staff is awesome! When you need help you are always there helping. I will keep coming when I need money.
February 19, 2020
Unprompted review
Excellence
Just excellent honest service. Very friendly & very helpful & understanding of the product.
October 14, 2019
Unprompted review
Excellent staff and convenient location.
July 21, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.