This is my 3rd time having to take out a payday advance loan with Advance America, due to my current divorce situation. They are always really helpful and have great customer service skills at this lo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I hate having to borrow money at all. However, it's nice to know that there is a place I can go to where I'll be treated professionally, and with courtesy when I need it. I've always had a great exp... See more
This was a very good experience, I was treated very well, I was completely satisfied with the customer service rep and how fast and informative the service was. Thank you very much.
Company replied
Maria and kim were awesome
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
7433 Florence Avenue, 90240, Downey, CA, United States
- 562-806-2711
4.5
Excellent
18 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maria and kim were awesome
July 10, 2022
Reply from Advance America - Downey - 7433 Florence Avenue
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Yes I was very happy with the service I…
Yes I was very happy with the service I received. I was in and out in a timely manner made everything very easy.
October 6, 2021
Reply from Advance America - Downey - 7433 Florence Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I was so pleased with the wonderful…
I was so pleased with the wonderful customer service
not to mention the quickness of the entire process.
October 4, 2021
Reply from Advance America - Downey - 7433 Florence Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Downey - 7433 Florence Avenue
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
A very satisfied customer
This was a very good experience, I was treated very well, I was completely satisfied with the customer service rep and how fast and informative the service was. Thank you very much.
December 4, 2020
Reply from Advance America - Downey - 7433 Florence Avenue
Thank you for your response and comments regarding our services. We appreciate your business!
The person who took care of me
The person who took care of me . Was a Very nice and Understanding person. And Very Helpful. Thank you
August 12, 2020
Unprompted review
Reply from Advance America - Downey - 7433 Florence Avenue
Thank you for your response and comments regarding out services. We appreciate your business!
I was very pleased with the servis.
June 11, 2020
Unprompted review
Reply from Advance America - Downey - 7433 Florence Avenue
Thank you for your response and comments regarding our services. We appreciate your business!
Thanks for the service it’s really help…
Thanks for the service it’s really help me out and every person very nice and helpful Iam happy to meet them and thanks for helping
February 11, 2020
Unprompted review
Very easy and quick less paper plus…
Very easy and quick less paper plus staff is very friendly.
February 11, 2020
Unprompted review
It was a great idea going paperless
It was a great idea going paperless
I like it and it's faster..
Other than that the service is always good
February 4, 2020
Unprompted review
It's about time you went electronic
It's about time you went electronic! So happy
January 28, 2020
Unprompted review
Great customer service the best I got…
Great customer service the best I got my money right away
September 20, 2019
Unprompted review
Excellent Service .
January 24, 2019
Unprompted review
I hate having to borrow money at all
I hate having to borrow money at all. However, it's nice to know that there is a place I can go to where I'll be treated professionally, and with courtesy when I need it.
I've always had a great experience at the Downey location.
August 18, 2017
Unprompted review
Christina has Excellent Customer Service
June 14, 2017
Unprompted review
This is my 3rd time having to take out …
This is my 3rd time having to take out a payday advance loan with Advance America, due to my current divorce situation. They are always really helpful and have great customer service skills at this location, and they make the process very quick and easy. I would definitely recommend them!
June 1, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.