I used the " in store" method this time. I usually do it online but it was Friday and I didn't make the noon deadline to get the money immediately so I went to the store. The girl that helped me was v... See more
Company replied
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See what reviewers are saying
I tried to refinance on your website and wasn’t able to, so I had to go in your office. The lady that helped me was very nice but she did have some problems to submit the refinancing process, at the e... See more
Company replied
Such an amazing experience, Susana was such an angel and patient with me as it being my first time. I will definitely come back here if I ever need another loan.
Company replied
Very friendly and efficient. There was no waiting and I was attended with courtesy. Manager even stepped up to ask me about online experience and the use of online process.
Company replied
Company details
- Loan Agency
- also in
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1320 N. Zaragosa Rd., Ste. 121, 79936, El Paso, TX, United States
- 915-858-5712
4.9
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service fast n efficient
October 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very good customer service
October 2, 2026
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your response and comments regarding our services. We appreciate your business!
Quick and easy and very nice and helpful
Quick and easy and very nice and helpful
September 25, 2026
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Good customer service!
September 15, 2026
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your response and comments regarding our services. We appreciate your business!
The email the help of the questions I…
The email the help of the questions I call with very professional
August 20, 2026
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Excellent customer service .
June 24, 2026
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great experience quick n easy process
Great experience quick n easy process
January 22, 2026
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Gracias por tu revisión positiva. En Advance America nos esforzamos por brindar el mejor servicio al cliente y estamos muy contentos de poder brindarle las soluciones de dinero que necesitaba. Qué tengas un lindo día
I received great service over the…
I received great service over the phone. I also received great service when I went in to store. I would recommend.
December 10, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
We're happy to hear that you had such positive experiences with our service, both on the phone and in the store! We appreciate your recommendation very much.
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
We appreciate your kind words! We are so glad you found our team to be friendly, attentive, and courteous during your visit with us.
Excellent service thank you Susana for…
Excellent service thank you Susana for staying after hrs to help me get the loan.
November 29, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
We're happy to hear that you received excellent service. We appreciate you taking the time to share your positive experience and are glad we could help you.
Excellentservice great Personnelvery…
Excellentservice great Personnelvery courteous.
November 25, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Amazing experience
Amazing experience, quick and easy , Susana helped me out was super nice and amazing. Recommending all friends and family
November 21, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
We're happy to hear that you had a quick and easy experience. We appreciate your kind words and are so glad that you were impressed. Thank you for recommending us!
Very good customer service
Very good customer service! Karla was so nice and informative 10/10 recommend!
November 4, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Karla assisted me today and she was…
Karla assisted me today and she was amazing ! The process was simple and quick , and I was informed of all my options! Would definitely recommend :)
September 30, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Such an amazing experience
Such an amazing experience, Susana was such an angel and patient with me as it being my first time. I will definitely come back here if I ever need another loan.
September 5, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
We're happy to hear that you had such an amazing experience! We appreciate your kind words and are so glad that our team could provide you with patient support during your first time. We appreciate your feedback!
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Best location!
Susana was an awesome representative to get me the help I needed! I will definitely come to this location again.!
June 20, 2025
Unprompted review
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I tried to refinance on your website…
I tried to refinance on your website and wasn’t able to, so I had to go in your office. The lady that helped me was very nice but she did have some problems to submit the refinancing process, at the end I did refinance and received the amount I needed.
May 14, 2025
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
We appreciate you taking the time to share your experience. We understand that refinancing can be a complex process, and we strive to make it as seamless as possible for our customers. We're glad that you were able to successfully refinance and receive the amount you needed, even though you experienced some initial challenges. We'll take your feedback into consideration as we continue to improve our online refinancing process.
Reply from Advance America - El Paso - 1320 N. Zaragosa Rd., Ste. 121
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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