Amazing customer service. They were able to help me on the spot with an easy application process. Very grateful to come across such an amazing loan company 🙏🏼
Company replied
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See what reviewers are saying
I love this place the manager Raul is always there to help and is very understanding!! Ashley is always a joy when i go in and is verg knowledgeable!! THANK YOU GUYS FOR BEING SO AWESOME!!
Company replied
Mr. Marquez made my loan experience very easy. He is very nice, professional and courteous. I highly recommend him at Advance America for anyone looking for a loan.
Company replied
Kimberly and Ashley have helped me today with my loan and have been an amazing help I want to thank them and encourage anyone looking for loan to come in and see them !!! Great place and great people... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
9008 Dyer St., Ste. F, 79904, El Paso, TX, United States
- 915-757-1866
4.8
Excellent
134 reviews
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Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day
Fast friendly and efficient staff
August 8, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I love it here easy and fast loans good…
I love it here easy and fast loans good service
July 2, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your response and comments regarding our services. We appreciate your business!
Poor customer service
Two days in a row I called to make sure the payment that was drafted from my bank account was ok because when I log in to my advanced America account it doesn't show the payment was made.
First day the automated system said the wait time was 10 minutes. After 30 minutes they were closed so I hung up.
Second day I got someone on the phone and she took my information and said "we are with customers one of us will call you back but you can log in online for any questions."
Really? Login online? I just said the online account doesn't reflect the payment that was made. And when I was in store they repeatedly picked up the phone and handled other questions while I was standing right there.
Clearly customer service doesn't mean much to them and is extremely inconsistent.
June 26, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
We’d like to learn more about this situation. Please call our Service Solution Team at 1-888-310-4238. Thank you.
Great customer service!!!
Great customer service!!!
Explain everything to me thoroughly, with any questions I had. Thank you Raul!!! I was really in a bind.
June 6, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
We're so glad we could help when you needed it most. We appreciate your kind words about our customer service!
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Gracias por tu reseña positiva. En Advance America nos esforzamos por brindar el mejor servicio al cliente y estamos muy contentos de poder brindarle las soluciones monetarias que necesita. Qué tengas un lindo día.
Very good service
April 3, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The personal attention and the patience…
The personal attention and the patience with me was the very Best Service one could ask for! No pressure just lots of patience👍
March 12, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
We appreciate your positive feedback and are so happy to hear that you received the very best service and personal attention with patience.
Great customer service
Ashley is very friendly and helpful. The application was a quick process. Will do business again.
February 24, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very professional and very helpful
Very professional and very helpful
January 30, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
We appreciate you taking the time to leave us this positive feedback. We are so happy to hear that you found our service helpful and professional!
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your response and comments regarding our services. We appreciate your business!
Amazing customer service
Amazing customer service. They were able to help me on the spot with an easy application process. Very grateful to come across such an amazing loan company 🙏🏼
January 22, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
We appreciate you taking the time to leave us such a positive review! We're so glad we could assist you with an easy application process and provide the money solutions you needed.
Great fast service !
January 20, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Ashley was very friendly and helpful…
Ashley was very friendly and helpful definitely recommend !!
January 14, 2026
Unprompted review
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
We appreciate your positive feedback and are so happy we could provide the assistance you needed. We are glad to hear you had a great experience.
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America - El Paso - 9008 Dyer St., Ste. F
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
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