The customer service is outstanding! The Crestview Florida office has the best employees. Give Michael some recognition. He's a very helpful and caring person. I want go anywhere else.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
5 STARS!!!!!! The location in Franklin, TN in the shopping center where you can find Dollar Tree has the nicest, most helpful employees working there! I refuse to go to a different location, always s... See more
This is the best place when you need a short loan. Especially Elysia, the manager, kindly answers any questions or concerns you may have. Professional and efficient.
Company replied
I would highly recommend the Franklin, Tennessee location. Their very professional and their not like your typical Pay Day Loan Store. Their the best People I ever done business with.
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1113 Murfreesboro Rd., Ste. 107, 37064, Franklin, TN, United States
- 615-599-3297
4.4
Excellent
17 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is outstanding
The customer service is outstanding! The Crestview Florida office has the best employees. Give Michael some recognition. He's a very helpful and caring person. I want go anywhere else.
June 22, 2023
Reply from Advance America - Franklin - 1113 Murfreesboro Rd., Ste. 107
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
One word WONDERFUL!!!
January 10, 2022
This is the best place when you need a…
This is the best place when you need a short loan. Especially Elysia, the manager, kindly answers any questions or concerns you may have. Professional and efficient.
April 15, 2021
Reply from Advance America - Franklin - 1113 Murfreesboro Rd., Ste. 107
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The new person you have in charge never…
The new person you have in charge never smiles she acts like she is making you a favor, all other people you had in the pas before her were super friendly, as soon as I can I will pay my loan and never use your services again!
January 31, 2021
Reply from Advance America - Franklin - 1113 Murfreesboro Rd., Ste. 107
Veronica: Advance America values its customers and we will have someone personally contact you soon to discuss your comment.
awesome
Liz and David are great at the Franklin location. Always very upbeat and kind to me. They actually care about my family and me.
October 30, 2019
Unprompted review
The location in Franklin
5 STARS!!!!!!
The location in Franklin, TN in the shopping center where you can find Dollar Tree has the nicest, most helpful employees working there! I refuse to go to a different location, always smiling and willing to help!
October 14, 2019
Unprompted review
The process was easy and the…rep was courteous!
The process was easy and the attendant/rep was very nice. I had used this service about a year ago and it went as smooth but the only difference was that you don't have an automatic two weeks between paydays. I came in on May 7th and was wanting to pay back my loan on May 21st but since my payday is the 15th and last day of the month...I only get an 8 day turn around. It may have been that the manager was there a year ago or new rules...but I got a full two weeks last year.
At any rate, I was pleased with the process and got a little less money than I wanted because I didn't want to have to pay som much in fees on an "8-day loan".
May 8, 2019
Unprompted review
Franklin, Tennessee Team
This team, my team ...they’re awesome. Extremely professional and personable. They treat you like family.
March 30, 2018
Unprompted review
I would highly recommend the Franklin
I would highly recommend the Franklin, Tennessee location. Their very professional and their not like your typical Pay Day Loan Store. Their the best People I ever done business with.
September 6, 2017
Unprompted review
No issues with the people
June 16, 2017
Unprompted review
Great people there
May 3, 2017
Unprompted review
I was treated very professionally by …
I was treated very professionally by your employees. It was an easy process.
April 22, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.