The success depends on your front line employee and at the Gaylord Location, seats just that person! SO impressed how she handles an entire store full of people and the relationship she has with each... See more
Company replied
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The service was extremely helpful during my times at Advance America. I especially like the fact that just about everything is done online; my loans go right into my bank account in a timely manner (... See more
Company replied
You have helped me so much, it’s so hard to make ends meat because of the over inflation gas, food etc.
Company replied
I had a technical question about a 2nd loan. My financial advisor had a quick reply, was friendly and professional. I've had the very best customer experience in person and over the phone with the n... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1257 W. Main St., 49735, Gaylord, MI, United States
- 989-731-2681
4.6
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Shelby was very polite and friendly!
September 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You have helped me so much
You have helped me so much, it’s so hard to make ends meat because of the over inflation gas, food etc.
September 1, 2026
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your response and comments regarding our services. We appreciate your business!
Kristi was extremely helpful and kind
Kristi was extremely helpful and kind. She made a process that most people hate enjoyable! Great job!
July 22, 2026
Unprompted review
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your response and comments regarding our services. We appreciate your business!
Easy and Informative
The site was extremely easy to use..Any questions I may have had during the application process were answered.
May 29, 2026
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive feedback! We are so glad our site was easy to use and we could assist you.
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Gaylord - 1257 W. Main St.
We appreciate your feedback. We are happy that we could provide a helpful experience with our online and in-person options.
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we're so glad we were able to deliver the financial solutions you needed. Have a great day!
The ladies at the Gaylord Michigan…
The ladies at the Gaylord Michigan store are amazing! Allison is always so sweet.
October 31, 2025
Unprompted review
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The girls are great and always friendly…
The girls are great and always friendly they try helping in every way they can
September 16, 2025
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
If you are ever in need of a little…
If you are ever in need of a little extra money to get you till payday or an unforseeable expense comes up or just need to send a loved one or friend some money or need a bill paid. We would love to help you out!
September 17, 2025
Unprompted review
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Advance America is great if you need to…
Advance America is great if you need to mend the gap between paydays.. apply online or in Branch
August 27, 2025
Unprompted review
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Gaylord - 1257 W. Main St.
We appreciate your positive feedback. We are very happy to have provided kindness, efficiency, and good customer service for you.
ally and kristi were so helpful and…
ally and kristi were so helpful and quick
August 18, 2025
Unprompted review
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Was super fast and super easy
August 14, 2025
Reply from Advance America - Gaylord - 1257 W. Main St.
We are happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.
Money was loaded on my card
Money was loaded on my card, 30 min later my card was hacked and funds were stolen..i went back the next day and no one could help me with a new loan except drive to another location 1 hr away so at no fault of yours my money was stolen but i just expected a little understanding..
June 23, 2025
Reply from Advance America - Gaylord - 1257 W. Main St.
We're very sorry to hear about the theft and the trouble you experienced. We know this must be frustrating. We'll look into this situation and see how we can improve our service. Thank you for your feedback.
Kristi was so helpful and helped me get…
Kristi was so helpful and helped me get qualified over the phone gave me good directions to her branch and set up my online account! Highly.
April 25, 2025
Unprompted review
Reply from Advance America - Gaylord - 1257 W. Main St.
We are thrilled to hear about your positive experience! It's wonderful to know that Kristi went above and beyond to assist you. We appreciate your kind words and are glad you found the process smooth and efficient.
Advanced America nonsense
This is twice you all at advanced America have asked for opinion but didn't like what i put which is the truth you want to have good customer feed back but not willing to fix it. I'll take a fat check then I'll put 10 stars until then we'll 2 stars it will be. However I do like Allison she's nice.
April 4, 2025
Reply from Advance America - Gaylord - 1257 W. Main St.
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-479-2026. Thank you.
I think you guys are awesome and…
I think you guys are awesome and understanding thanks for your business.
March 27, 2025
Reply from Advance America - Gaylord - 1257 W. Main St.
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide excellent customer service and are glad you felt our understanding.
I had a technical question about a 2nd…
I had a technical question about a 2nd loan. My financial advisor had a quick reply, was friendly and professional. I've had the very best customer experience in person and over the phone with the nice people at the Gaylord office and with the online help personnel.
January 16, 2025
Reply from Advance America - Gaylord - 1257 W. Main St.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
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