The customer service in person and over the phone is great. When you apply for loan on line they make sure you understand everything, the money is on your account immediately.
Company replied
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See what reviewers are saying
I appreciate Ms Davida she is kind and understanding. I love the Edgewood location because it's convenient. The customer service is excellent. They give you a clear understanding of what you are sign... See more
Company replied
Your employees at the Edgewood, Jacksonville Florida location have been nothing less than polite, courteous, and helpful in every aspect. Not just me, I see how they treat other customers with the sam... See more
Company replied
Susan Davida and Whitfield are wonderful. They created my online account and help me out every time. I appreciate their patience and how nice they treat me
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
1020-14 N. Edgewood Ave., 32254, Jacksonville, FL, United States
- 904-781-7075
4.9
Excellent
76 reviews
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Great service
The customer service in person and over the phone is great. When you apply for loan on line they make sure you understand everything, the money is on your account immediately.
September 4, 2026
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Definitely a five star experience
Definitely a five star experience! The woman at the counter went above and beyond to get me what I needed! She was very helpful and took the time to explain the whole process. If I could give more than 5 stars, I would!!
October 23, 2025
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member was so helpful and thorough. We appreciate you taking the time to share your feedback!
10000000/10 Stars
October 20, 2025
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
We appreciate your positive feedback. We are happy we provided the money solutions you needed with consistent and professional service.
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
We're happy to hear that the conference timeline and content were convincing. Thank you for your positive feedback; we appreciate it!
I appreciate Ms Davida she is kind and…
I appreciate Ms Davida she is kind and understanding. I love the Edgewood location because it's convenient. The customer service is excellent. They give you a clear understanding of what you are signing up for. Communication is everything when life is lifting just call and they will help you figure something out so that you don't go into default. Keep up the amazing work Ms Davida and staff.
April 17, 2025
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Davids was awesome
Davids was awesome, she helped me pay my parking ticket. Susan was also very pleasant as well.
February 4, 2025
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Maaaan they been helping me out in my…
Maaaan they been helping me out in my time of need for a while now. Miss Davida and Susan have been excellent from the jump. And personally I'm happy they have Mr Whit to help with the phone accounts as well. Definitely A1 customer service for all of them.
December 12, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I came in around 5:56 And Mister Whit…
I came in around 5:56 And Mister Whit Treated me like I was here at 10 AM and took his time with Great Customer Service. Definitely 5 Star Treatment.
November 20, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
The application process was easy
The application process was easy, fast and easy and very helpful. Thank you. Susan and Davida
November 15, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
They had Great customer service
They had Great customer service. I met Whitfield and he took car of me. Susan and Davida were great as well.. I'll be bringing more people here with me one day soon.
October 21, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The service here is top notch
The service here is top notch. Susan and Davida were awesome.
October 15, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
They are awesome!!
Susan Davida and Whitfield are wonderful. They created my online account and help me out every time. I appreciate their patience and how nice they treat me
October 12, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Whitfield Wescott is an awesome dude
Whitfield Wescott is an awesome dude. Helped out in a pinch and explained everything to the T. Good dude.
October 11, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Whitfield did a great job
Whitfield did a great job. He was very patient and helped me through everything.
October 11, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
They have Great Customer Service
They have Great Customer Service. Miss Davida Miss Susan and the new young man Whitfield are all great when it come to treating you right and taking care of you
October 3, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Your employees at the N Edgewood
Your employees at the Edgewood, Jacksonville Florida location have been nothing less than polite, courteous, and helpful in every aspect. Not just me, I see how they treat other customers with the same manors! It a pleasant experience every time I'm there. The way they gel with each other makes it comforting to handle your personal affairs.
August 7, 2024
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Thank you davida you are amazing
Thank you davida you are amazing ! Love your personality great worker !
June 8, 2024
Unprompted review
Reply from Advance America - Jacksonville - 1020-14 N. Edgewood Ave.
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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